FAQs

Do my COVID-19 vaccines meet the current requirements?

International students coming to Lakehead University must be aware of and abide by the various COVID-19 vaccination requirements. This can be confusing for current and incoming students, as there are three slightly different requirements because of three different levels of government/regulations. Read below for more information and determine what steps you need to take.

Federal - You must follow the Government of Canada requirements when seeking entry into the country. The most up-to-date information regarding whether you need to quarantine can be found here. Students who are not fully-vaccinated with a Health Canada-approved vaccine are required to quarantine for 14 days. Please read Lakehead's Quarantine Commitment Plan here. Individuals who are fully vaccinated with a Health Canada-approved vaccine are not usually required to quarantine upon arrival, but must have a back-up quarantine plan in place just in case the Canadian Border Security Agency (CBSA) determines you need to quarantine. Remember, if you are not fully vaccinated, you are required to quarantine and you must make suitable quarantine plans and submit this information through Lakehead's quarantine website before booking your travel to Canada. 

Provincial - Once you have arrived in Ontario, you must be aware of the Ontario Government's regulations. All individuals who received vaccinations outside of Ontario must be entered into the Ontario vaccination system through your local public health unit. Thunder Bay students should email vaccines@tbdhu.com for more information; Orillia or Barrie students can upload their vaccinations here. If you received one or two doses of a vaccine that are NOT approved by Health-Canada, you must get one dose of an mRNA vaccine to be considered fully vaccinated. You must upload proof of your previous vaccinations before receiving this additional dose. If you received three doses on a non-Health Canada-approved vaccine, no additional doses are required at this time, but you must still enter your vaccination into the Ontario system.

In addition, as of September 22, 2021, the province now requires proof of vaccination in select settings. You can read more here. This means if you want to go to a restaurant, you must show proof of vaccination and government-issued photo identification. In the coming months, an official vaccine passport app will be released and it will rely on data submitted to the Ontario system (so you need to make sure your non-Ontario vaccines are uploaded). 

Local - In addition to the above requirements, there are local community and Lakehead University requirements. Your local community requirements (Thunder Bay, Orillia, or Barrie) will be, at minimum, the same as the Ontario requirements, though some local business or services may implement stricter requirements. Finally, in order to come to campus, students must be fully vaccinated as per Lakehead's mandatory vaccination policy. If you have received a full series of a WHO-approved vaccine, you are considered fully vaccinated. You must upload proof of this vaccination via the Lakehead MobileSafety app. Additionally, before coming to campus each day, you must complete daily screening via the Lakehead MobileSafety app. You can find more information here and here

Although the above information may seem a bit confusing, it is important that you take the time to read and understand your responsibilities. If you have questions, please book an appointment with us here

Where can I find information on Lakehead University's vaccination policy for staff, students and Faculty?

The new mandatory vaccination policy provides details regarding vaccination requirements, who the policy applies to, testing, vaccination attestations, applications for exemptions, enforcement of the policy, and more. Please take a few moments to read and learn what your obligations are as members of our University community.

If you have questions about the policy, a growing Mandatory Vaccination Policy FAQs section has been added to our Welcome back to campus: Fall 2021 web page with answers to many of the questions we've received in recent weeks.

If you have a question about the policy that isn't there, please submit it to COVIDvaccinepolicyquestions@lakeheadu.ca and we will either answer you directly, or add your question (and answer) to the list of FAQs as soon as possible.

Lakehead University's mandatory vaccination policy can be found here.

I only have one dose of a Covid 19 Canadian approved or WHO approved vaccine. Can I come to campus?
If you have not yet received your second dose, in order to be allowed onto campus you must have a rapid Covid test done twice weekly. This must be done daily until you are able to safely receive your second dose of the Covid 19 vaccine.
You can get the rapid test done at the following locations on campus:

Thunder Bay Campus
Room: BB 1054 (Braun Building, 1st Floor - 955 Oliver Road)
Days: Monday, Tuesday, Thursday, Friday
Times: 8:00am to 12:45pm

Orillia Campus
Room: OA 1004 (Simcoe Hall, 1st Floor - 500 University Avenue)
Days: Monday, Tuesday, Thursday, Friday
Times: 11:00am to 12:45pm

I am currently residing in India. Am I able to travel to Canada?
The Government of Canada has resumed direct flights from India as of September 27th, 2021. You can see more information about the resumption of direct flights through the link below:
https://travel.gc.ca/destinations/india
I am trying to figure out how to order my books (online or in person)?

Hours of Operation:

Beginning Monday, August 30th, both bookstores will be re-opening their doors to the public. Although staff will continue to be on site Monday - Friday from 8:30am-4:30pm, our doors will only be open between the hours of 10:00am-4:00pm to accommodate both the anticipated increase in web orders, and the required cleaning protocols. Additionally, while the province remains in Phase 3 of its COVID-19 re-opening plans, we will be capping our in-store traffic. This means that in Thunder Bay, the store will only be able to accommodate 30 customers at one time; in Orillia, that number will be 20.  

 Counter Service:

Over the summer, the Thunder Bay bookstore moved to a counter-service only model for Course Materials, and the area containing textbooks has been roped off. Students wishing to purchase course-related materials in-store will need to print off a copy of their personalized booklist through myInfo ahead of time, so that a member of staff may collect their books for them. 

 The process for purchasing course materials in Orillia remains unchanged at this time.

 New Website:

The bookstore recently launched an updated version of its website. You can see the results by clicking here.

 Digital Content:

Our digital content provider, Campus EBookstore (CEI) continues to expand its online offerings. Currently, they have over 300,000 digital resources, including e-texts, access codes, faculty-authored materials, public domain content, and OER. They now also have the ability to create digital publisher bundles for your students. Since all CEI sales are processed through our Lakehead University Bookstore website, PCI compliance is ensured, as is the protection of all student information. 

 This month, CEI transitioned from Adobe Digital editions software to BibliU, a new digital learning platform. Students can access the eBook platform by logging into their account on CEI. If prompted to select a University or Institution, they must select CEI Campus EBookstore from the drop down menu, and then log in with their CEI username and password. 

Publisher Updates:

Cengage:

Cengage will continue to support their custom publishing program in digital and print format. Their existing policy for print custom remains the same with a 50-unit minimum for new orders and a 25-unit minimum for reprints of existing custom publications. Their custom return policy will be adjusted to 50% for anything ordered on or after April 1st, 2021. Please note that they have a strict no return policy on digital products.

 Pearson:

As of April 13th, loose-leaf versions of Pearson titles (including loose-leaf packages with access cards, and custom packages with a national loose-leaf component) are no longer available for stores to order. This applies to both Canadian and US originated titles. If you have ordered loose-leaf ISBNs in the past, please reach out to your Pearson representatives to discuss alternatives. As of June 1st, Pearson has also phased out standalone physical access cards. However, their standalone MyLab, Mastering, Revel and Pearson eText products will continue to be available through CEI.

 Both changes are part of Pearson’s strategy to move from print to digital. Bound print will still be available for a limited selection of titles. Students will also continue to have the option of purchasing a “print offer” for most titles from within Pearson’s MyLab, Mastering and Revel platforms. 

 Wiley:

On July 31, 2021 Wiley moved to a single platform: new WileyPLUS. Legacy WileyPLUS codes included in packages will still be valid when students register. As long as the student has purchased the code for the same WileyPLUS title (author, edition) it will be accepted at registration. Please note that Summer 2021 will be the last term that Wiley will support usage of the Legacy WileyPLUS course. Academic year 2021/22 will solely use the new WileyPLUS platform.

Can you tell me the library hours for the ThunderBay campus?

Please find the hours of operation of the Thunder Bay libraries.

Thunder Bay Campus
Chancellor Paterson Library
Monday - Friday 8:00am-5:00pm
Closed Saturday and Sunday
Closed  Labour Day - Monday, September 6th, 2021
 
Education Library
Monday - Friday 8:30am-4:30pm
Closed Saturday and Sunday
Closed Labour Day - Monday, September 6th, 2021
 
Law Library - PACI
September 7th - October 4th
Weekdays: 8:30am-7:30pm
(Full-time Staff Hours: 8:30am-4:30pm)
(Part-time Student Hours: 4:30pm-7:30pm)
Weekends: 10:00am-4:00pm
(Part-time Student Hours: 10:00am-1:00pm & 1:00pm-4:00pm)
Closed Labour Day - Monday, September 6th, 2021
 

 

I am an LU student and I think I may have the symptoms for COVID? What should I do?
Please visit this website for the procedures and phone numbers to follow.
What happens if my visa is refused after the refund deadline?

Lakehead University recognizes the decision to study without an approved study permit or visa is a difficult decision.  This is an unprecedented time with lots of uncertainty so deciding to study without an approved study permit or visa is individually based on your personal ability to manage risk. If your visa is refused after the deadline for refund, you may wish to continue your studies (these courses will still count towards your degree completion) and reapply for your study permit. You will also have valuable recognized and transferable academic credit which will assist you in your academic goals.

Does Lakehead Residence offer quarantine facilities?

Yes both the Thunder Bay and Orillia (Simcoe County) offer quarantine packages for students. On campus quarantine is highly recommended and you will find it the fastest method for getting your quarantine approved as quickly as possible for travel. Students are responsible for their quarantine fees and ensuring they have access to food and necessities of life during their mandatory 14 day quarantine (longer if you test positive for COVID-19). Please visit the LU Quarantine Commitment Plan website for more information https://www.lakeheadu.ca/international/current/before/international-student-quarantine-plan

Can I quarantine anywhere in Canada?

As a student at Lakehead University you are required to quarantine in two locations only:  Thunder Bay or Orillia (Simcoe Country). No exceptions as our campuses are guided by local public health authority requirements for these regions. Prior to travel 

You must visit the Lakehead University Quarantine Approval website to have your quarantine approved and receive a Quarantine Approval Letter for travel. Visit: https://www.lakeheadu.ca/international/current/before/international-student-quarantine-plan Please read all of the information carefully. 

How can I protect myself from being a victim of a scam?

As many of you are aware, fraud and scams are prevalent within our society.  You can be targeted by email, phone call, text message or even paper mail.  Scammers will pretend to be immigration authorities, various banks or government agencies. You should never provide any personal details to anyone over the phone or online.

 

Most recently, international students in Canada have been targeted through phone, text message and email schemes. Some things to be aware of are,

 

1. Fake calls from immigration: For eg. Asking you to pay to avoid deportation.

2. Rental Scams: For eg. Fake housing ads on kijiji asking you to pay advance. Please verify that the property actually exists before proceeding and is as per the description in the advertisement.

3. Fraudulent Messages from Banks: For eg. Emails saying that a certain amount has been credited to your account and you need to click on a link and enter your bank information.

4. Employment Scams: For eg. Asking you to cash cheques and buying gift cards in return for employment opportunities.

5. Fake Calls about Family: For eg. Fake calls claiming that a family member has been admitted to hospital or kidnapped. Students are also reminded to keep in regular contact with their families back home.

6. Fake Phone number: Another recent type of scam doing the rounds is that individuals posing as Government officials like Border Services Personnel or Justice Department Officials call unsuspecting students and ask them to pay for legal counselors through Google Gift cards, Walmart cards, Itunes cards etc. An important thing to note about this scam is that the phone numbers appear to be from the actual agency.

 

Please note that NO GOVERNMENT OFFICIAL ANYWHERE WILL EVER ASK YOU TO PAY A FINE OR FEES THROUGH ANY TYPE OF GIFT CARDS NOR WILL THEY CONTACT YOU THROUGH PHONE OR EMAIL. A common tactic used by these scammers is to scare or threaten you, saying that you will be deported or arrested. If you ever get such a call or email and you are not sure, please contact the International office immediately.

Tips to protect yourself from fraud

  • Don’t be fooled by the promise of a valuable prize in return for a low-cost purchase.
  • Don't be scared or fooled into providing passport details to those portraying as immigration officials
  • Be extra cautious about calls, emails or mail offering international bonds or lottery tickets, a portion of a foreign dignitary’s bank account, free vacations, credit repair or schemes with unlimited income potential.
  • Don’t be afraid to hang up the phone, delete the email or close your Internet connection.
  • Don’t purchase a product or service without carefully checking out the product, service and company.
  • Don’t be afraid to request further documentation from the caller so you can verify the validity of the company.
  • Don’t disclose personal information about your finances, bank accounts, credit cards, social insurance and driver’s license numbers to any business
  • Shred unwanted personal information such as bank statements, credit card bills, unwanted receipts, cheques, pre-approved credit applications and old tax returns.
  • Check your credit report every year and report problems immediately.
  • If a scam artist contacts you, or if you’ve been defrauded: Report it! Your reports are vital to the anti-fraud efforts of law enforcement agencies.
  • Please do not click on pop-up notification windows showing that your PC or IMac is infected with malware.
  • Beware of unsolicited text messages offering employment. If a job sounds too good to be true, it is.
  • A legitimate employer will never ask you to accept money into your personal bank account. They will also not send you money and request a part of it back.

Please also visit the following links for more information on protecting yourself and your identity.

https://www.canada.ca/en/immigration-refugees-citizenship/services/protect-fraud.html
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03809.html#tab2

https://www.canada.ca/en/immigration-refugees-citizenship/services/protect-fraud/internet-email-telephone.html

If I travel outside of Thunderbay or Simcoe County within Ontario or within Canada do I need to quarantine when I return?

Should members of our University community need to travel outside of Northwestern Ontario or Simcoe County, they are to avoid Lakehead University properties for 14 days upon their return.

Students living in our Residences who need to travel must contact Residence Services about any specific travel precautions and the necessary steps to be taken upon their return to ensure the health of other residents and staff.

Please adhere to your regional Health Unit's guidelines regarding travel and quarantine rules upon your return (Thunder Bay District Health Unit's travel guidance; Simcoe-Muskoka District Health Unit's guidelines).

Is the Chancellor Paterson library open ? Can I go there to pick up my Lakehead student ID card?

Since the library isn't "open" (they only do contactless pickup) they don't have any hours listed on their hours tab. Hours for pickup (including student ID) are available on this page: https://libguides.lakeheadu.ca/covid19. Directions for pickup are also sent to students when their ID cards are printed and ready. Students can request a card at: https://www.lakeheadu.ca/students/other-services/photo-id



Can students from India make online payments through Western Union in their own currency?

Yes! Western Union has a new option that allows students to have their own in-country domestic INR bank account so they can make payments to Lakehead in INR using this option. It seems to be less expensive than other payment options in India, as well as quicker (we should receive a payment made via this method within 1 day).  Students using this option can make their payment 100% online eliminating the need to visit a bank or agent. They do not need to do anything special other than select this option when using the online portal

With the ongoing pandemic, visiting and accessing banks can be challenging and we hope this helps to provide an additional option for payment of fees to Lakehead.

Is there any kind of travel tool kit I can review before I travel?
Yes!  Please visit the following link to review the government of Canada's Covid 19 Travel Toolkit. file:///Users/workstud/Downloads/COVID-Travel-Toolkit_BIL_2021-06-22.pdf

 

Am I required to have a negative COVID-19 test in order to board my flight travelling into or outside of Canada?

As of January 7th 2021, all travellers seeking entry to Canada are required to provide evidence of a negative COVID-19 molecular polymerase chain reaction (or PCR) test completed 72 hours prior to their flight departure (96 hours for select destinations: https://tc.canada.ca/en/initiatives/covid-19-measures-updates-guidance-issued-transport-canada

Please visit this link for more information. 

For students travelling internationally, you must familiarize yourself with COVID-19 testing requirements prior to booking your flight. Some countries also require proof of a negative COVID-19 test to travel along with other requirements.  

For students needing a negative COVID-19 test to travel outside of Canada, testing for international travel is currently only being done by a private lab company Northstream Labs in Thunder Bay.  (Message from NorthStream Labs: Please be advised that our 888 number is not working at present, however it should be restored within the week. To reach us please call 807-630-4446 or 807-631-3020.)  Please visit their webpage for information on how to access their testing services. Do not contact Thunder Bay Public Health Unit, as they will not perform COVID-19 tests for international travel at this time.
I am planning to travel to Lakehead from outside of Canada? Are students arriving from outside of Canada eligible for entry?

 Travelling from outside of Canada during COVID-19 is a fluid process- changing daily. As such every student traveling from outside of Canada should be checking IRCC’s website for accurate up to date information at this link prior to travel. https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html

All students traveling from outside of Canada now require Lakehead University’s quarantine approval letter and must submit a request 96 hours prior to travel.Lakehead University is now approved for it's COVID-19 Readiness plan.  Lakehead University has been updated on the designated learning institution list (DLI) and you can view this at the following webpage:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html

In addition to Lakehead University being added onto the approved Covid-19 Readiness Plan DLI list, you must also review the following information and submit your LU Quarantine Commitment Plan.  You are required to have an Approved Quarantine Commitment Plan letter prior to travelling. Students are required to submit their quarantine plan online to Lakehead at:

https://www.lakeheadu.ca/international/current/before/international-student-quarantine-plan

Please refer to our Quarantine page for more information before making a travel plan.

Prior to travelling from outside of Canada, it is a student’s responsibility to check IRCC’s link to ensure that Lakehead University has been added to the IRCC’s designated institution list.

If I am fully vaccinated, can I be exempted from the government-mandated quarantine and port of entry hotel stay?

Starting July 5, 2021 at 11:59pm EST. the Government of Canada is introducing exemptions for fully vaccinated travellers who meet specific conditions.  You may qualify for certain exemptions to quarantine and testing requirements if you:

Those who meet the requirements may be exempt from:

  • quarantine
  • hotel stopover (for air travellers)
  • day-8 testing requirement

Travel restrictions on who can enter Canada remain in place.

To be considered fully vaccinated, you must have received the full series of a vaccine – or a combination of vaccines – accepted by the Government of Canada at least 14 days prior to entering Canada. The list of accepted vaccines may expand in the future.

If you received your vaccines outside Canada, it’s still accepted but proof of vaccination must be uploaded digitally in ArriveCAN and must only be in French or English, or certified translation into French or English.

Accepted vaccines:

  • Pfizer (Comirnaty, tozinameran, BNT162b2)
  • Moderna (mRNA-1273)
  • AstraZeneca (Vaxzevria, AZD1222, Covishield)
  • Janssen (Johnson & Johnson) - single dose

More information can be found on the link below:
https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada