FAQs

What to do if you think you may have COVID or a family member has COVID?

Please self-isolate and take care of yourself. If you are in Ontario, please follow the instructions here. If you develop severe symptoms, please call 911 or go to your nearest emergency department. If you are outside of Ontario, please follow the local public health guidelines in your area. 

How do I get a COVID 19 vaccine from the Student Health and Wellness Center?
Student Health and Wellness Center (Thunder Bay campus) is offering COVID-19 vaccine boosters to eligible Lakehead students, faculty, and staff. All Appointments can be made by emailing covid.appointments@lakeheadu.ca
 
To learn more about COVID-19 vaccines, please visit lakeheadu.ca/covidvaccine. If you have any questions or concerns about the vaccine, we encourage you to consult your healthcare provider.
How do I get textbooks or lab manuals from Lakehead Bookstore?
Bookstores on both campuses will re-open on Wednesday, January 5 under a contactless service model. To avoid long line-ups, please place your orders online at least one business day in advance of picking them up.
Alternatively, students can have course materials shipped to them.
Anyone not wanting to place orders online should email their booklists to booklists@lakeheadu.ca. Individuals will be contacted when orders are ready for pick up.
 
International students wishing to have course materials shipped abroad should contact bookstr@lakeheadu.ca for more information about delivery fees and customs charges.
How do I get my Lakehead student ID and how do I pick it up from the Chancellor Paterson Library (Thunder Bay)?
Students must submit their application forms online. We are unable to take photos in the library at this time so please ensure you upload a photo when ordering.
 
It takes at least 24 hours to process student cards, sometimes longer during busier times of the year. Students will receive an email when their card has been processed and is ready for pickup.
 
To pick up your student card you can simply give them a call when you arrive at Chancellor Paterson Library (343-8225) during contactless pickup hours, present your Government-issued photo ID (example a passport), and they will distribute your student card at that time. 
 
In Orillia, please follow the instructions here.
How can I protect myself from being a victim of a scam?

As many of you are aware, fraud and scams are prevalent within our society.  You can be targeted by email, phone call, text message or even paper mail.  Scammers will pretend to be immigration authorities, various banks or government agencies. You should never provide any personal details to anyone over the phone or online.

 

Most recently, international students in Canada have been targeted through phone, text message and email schemes. Some things to be aware of are,

 

1. Fake calls from immigration: For eg. Asking you to pay to avoid deportation.

2. Rental Scams: For eg. Fake housing ads on kijiji asking you to pay advance. Please verify that the property actually exists before proceeding and is as per the description in the advertisement.

3. Fraudulent Messages from Banks: For eg. Emails saying that a certain amount has been credited to your account and you need to click on a link and enter your bank information.

4. Employment Scams: For eg. Asking you to cash cheques and buying gift cards in return for employment opportunities.

5. Fake Calls about Family: For eg. Fake calls claiming that a family member has been admitted to hospital or kidnapped. Students are also reminded to keep in regular contact with their families back home.

6. Fake Phone number: Another recent type of scam doing the rounds is that individuals posing as Government officials like Border Services Personnel or Justice Department Officials call unsuspecting students and ask them to pay for legal counselors through Google Gift cards, Walmart cards, Itunes cards etc. An important thing to note about this scam is that the phone numbers appear to be from the actual agency.

 

Please note that NO GOVERNMENT OFFICIAL ANYWHERE WILL EVER ASK YOU TO PAY A FINE OR FEES THROUGH ANY TYPE OF GIFT CARDS NOR WILL THEY CONTACT YOU THROUGH PHONE OR EMAIL. A common tactic used by these scammers is to scare or threaten you, saying that you will be deported or arrested. If you ever get such a call or email and you are not sure, please contact the International office immediately.

Tips to protect yourself from fraud

  • Don’t be fooled by the promise of a valuable prize in return for a low-cost purchase.
  • Don't be scared or fooled into providing passport details to those portraying as immigration officials
  • Be extra cautious about calls, emails or mail offering international bonds or lottery tickets, a portion of a foreign dignitary’s bank account, free vacations, credit repair or schemes with unlimited income potential.
  • Don’t be afraid to hang up the phone, delete the email or close your Internet connection.
  • Don’t purchase a product or service without carefully checking out the product, service and company.
  • Don’t be afraid to request further documentation from the caller so you can verify the validity of the company.
  • Don’t disclose personal information about your finances, bank accounts, credit cards, social insurance and driver’s license numbers to any business
  • Shred unwanted personal information such as bank statements, credit card bills, unwanted receipts, cheques, pre-approved credit applications and old tax returns.
  • Check your credit report every year and report problems immediately.
  • If a scam artist contacts you, or if you’ve been defrauded: Report it! Your reports are vital to the anti-fraud efforts of law enforcement agencies.
  • Please do not click on pop-up notification windows showing that your PC or IMac is infected with malware.
  • Beware of unsolicited text messages offering employment. If a job sounds too good to be true, it is.
  • A legitimate employer will never ask you to accept money into your personal bank account. They will also not send you money and request a part of it back.

Please also visit the following links for more information on protecting yourself and your identity.

https://www.canada.ca/en/immigration-refugees-citizenship/services/protect-fraud.html
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03809.html#tab2

https://www.canada.ca/en/immigration-refugees-citizenship/services/protect-fraud/internet-email-telephone.html

How can I get the Ontario Enhanced Vaccine Certificate?

Students in Thunder Bay should contact vaccines@tbdhu.com to have their vaccine information uploaded.

Students in Orillia or Barrie should fill out the form found here. (note this link only works once you are in Ontario).

If you have questions, please contact us at quarantine.intl@lakeheadu.ca

What should I know before traveling internationally?

For students travelling into Canada, you must visit this website

For students travelling outside Canada, you must familiarize yourself with COVID-19 testing requirements prior to booking your flight. Some countries also require proof of a negative COVID-19 test to travel along with other requirements.  

For students needing a negative COVID-19 test to travel outside of Canada, testing for international travel is currently only being done by a private lab company in Thunder Bay.

 
Northstream Labs:
  • call 807-630-4446 or 807-631-3020 
  • visit their webpage for information on how to access their testing services.
Janzen's Pharmacy:
 
Please do not contact Thunder Bay Public Health Unit, as they will not perform COVID-19 tests for international travel.
Where can I find information on Lakehead University's vaccination policy for staff, students and faculty?

The new mandatory vaccination policy provides details regarding vaccination requirements, who the policy applies to, testing, vaccination attestations, applications for exemptions, enforcement of the policy, and more. Please take a few moments to read and learn what your obligations are as members of our University community.

If you have questions about the policy, a growing Mandatory Vaccination Policy FAQs section has been added to our web page with answers to many of the questions we've received in recent weeks.

If you have a question about the policy that isn't there, please submit it to COVIDvaccinepolicyquestions@lakeheadu.ca and we will either answer you directly, or add your question (and answer) to the list of FAQs as soon as possible.

Lakehead University's mandatory vaccination policy can be found here.



How can I get support or services from Lakehead International during the working remotely period?

Following government advisories, Lakehead International has shifted to working remotely. Our offices are closed for in-person advising at this time. But not to worry, we are here for you online! We are offering a LIVE VIRTUAL RECEPTION, Monday to Friday, 10 am-2 pm. If you have questions or need assistance, join our zoom meeting and connect with an International Student Assistant. Please kindly remain in the waiting room while waiting your turn to inquiry.

LIVE INTERNATIONAL RECEPTION DESK BUTTON TO CLICK HERE

How can I get the uPass (Bus Pass)?
The uPass will be available when LUSU reopens on January 10th at the service window in the tunnel (SC-0001) and you can view the schedule of all service window times here.
 
You must have your student cards to get your uPass. You can order your student card ahead of time through your myInfo account and pick them up once you arrive on campus. You can inquire with them directly at photoid@lakeheadu.ca.
 
In Orillia, students can make an appointment to pick up their bus pass between 10am-2pm using the instructions here.
What are the hours of operations of Lakehead Thunder Bay Cafeteria and Food Services?
The residence cafeteria will reopen on Saturday, January 8, with takeout services only.
  • Breakfast
    • Mon - Fri: 7:45AM - 11:45AM
    • Sat - Sun: 9:00AM - 12:00PM
  • Lunch
    • Mon - Thu: 12:00PM - 4:00PM
    • Fri - Sun: 12:00PM - 2:45PM
  • Dinner
    • Mon - Thu: 4:00PM - 7:45PM
    • Fri - Sun: 3:00PM - 6:00PM
  • All Day
    • Mon - Thu: 7:45AM - 7:45PM
    • Fri: 7:45AM - 6:00PM
    • Sat - Sun: 9:00AM - 6:00PM
 
Services for the main cafeteria are still being assessed in light of recent Provincial guidelines.
 
The Starbucks in the Agora is planning to reopen on Wednesday, January 5.
  • Mon - Thu: 8:00AM - 6:00PM
  • Fri: 8:00AM - 4:00PM
  • Sat - Sun: Closed