Counselling services

Thunder Bay

Counsellors are available Monday through Friday from 9 a.m. to 4 p.m, appointments can be in-person, by phone or over zoom depending on your preference. We also have a small number of appointments available on Wednesday evening and Saturday afternoon, these appointments are only offered by phone or zoom. 

To make an appointment with a counsellor you can call 807-343-8361 and leave your full name, student number & phone number, someone will get back to you during our regular business hours. Do not email your personal health information.

Please note an appointment is only confirmed if you have spoken to someone directly 

Same-Day Appointments
Whether you are experiencing a crisis or are new to counselling, we encourage students to make use of our same-day counselling appointments.  Each day, there are counselling appointments that are designated as “same-day”, this means you can access counselling when you need it and allows us to operate without a waitlist for services.  Appointments are available on a first-come, first-served basis with the last appointment at 3:30 p.m or until capacity is met for the day. Our phone line opens at 9am. 
Cancelling an Appointment
If you anticipate the need to miss an appointment, please notify us as soon as possible to allow us to offer this spot to someone else who may need it. 

Orillia

To request an appointment: Login in to MySuccess https://mysuccess.lakeheadu.ca/home.htm 

  • Login in to MySuccess
  • Click Submit form - Orillia Student Wellness Requests
  • Fill out the request
  • Click Submit

Your request is private and confidential and only someone from Student Health and Wellness will be accessing these requests. 
All requests are checked Monday - Friday from 8:30am - 4:30pm. 

Please note an appointment is only confirmed if you have spoken to someone directly 

Cancelling an Appointment
If you anticipate the need to miss an appointment, please notify us as soon as possible to allow us to offer this spot to someone else who may need it. Call the Student Health and Wellness Office 705-330-4010 x2116 or let the provider know directly if you are already in contact with them.