Clients must be located in Ontario at the time of their appointment in order to receive counselling services. Counsellors are available Monday through Friday from 9 a.m. to 4 p.m., appointments can be in-person, or by Medeo video visit depending on your preference. We also have a small number of after hours appointments available these appointments are only offered by Medeo video visit.
To make a same-day/next-day counselling appointment you can call 807-343-8361 or use Medeo online booking. Same-day/next-day appointment times are posted online each weekday morning.
Please sign up for Medeo using your @lakeheadu email address and be sure to include your student number in the booking. **Please note that online booking is only monitored during business hours (i.e. if you book after 4.30 pm you will receive your confirmation when we open at 8.45 am the following business day).
To request an appointment: Login in to MySuccess https://mysuccess.lakeheadu.ca/home.htm
- Login in to MySuccess
- Click Submit form - Orillia Student Wellness Requests
- Fill out the request
- Click Submit
Your request is private and confidential and only someone from Student Health and Wellness will be accessing these requests.
All requests are checked Monday - Friday from 8:30am - 4:30pm.
Please note an appointment is only confirmed if you have spoken to someone directly