Counselling services

Thunder Bay

Counsellors are available Monday through Friday from 9 a.m. to 4 p.m., appointments can be in-person, or a Medeo video visit depending on your preference. We also have a small number of appointments available on Wednesday evening and Saturday afternoon, these appointments are only offered by Medeo video visit. 

To make a same-day/next-day counselling appointment you can call 807-343-8361 or use Medeo online booking. Same-day/next-day appointment times are posted online each weekday morning.

Purple pill shaped button, text reading book here

Please be sure to include your student number in the booking. Please note that online booking is only monitored during business hours (i.e. if you book after 4.30 pm you will receive your confirmation when we open at 8.45 am the following day).

Same-Day/Next-Day Appointments
Whether you are experiencing an immediate concern or are new to counselling, we encourage students to make use of our same-day/next-day counselling appointments.  Each day, there are counselling appointments that are designated as “same-day/next-day”, this means you can access counselling when you need it and allows us to operate without a waitlist for services.  Appointments are available on a first-come, first-served basis with the last appointment at 3:30 p.m. or until capacity is met for the day. Same-day/next-day appointments are posted online each weekday morning for that afternoon and the following morning.  Our phone line is open from 9am until 4:15pm. 
Cancelling an Appointment
If you anticipate the need to miss an appointment, please notify us as soon as possible to allow us to offer this spot to someone else who may need it. 

Orillia

To request an appointment: Login in to MySuccess https://mysuccess.lakeheadu.ca/home.htm 

  • Login in to MySuccess
  • Click Submit form - Orillia Student Wellness Requests
  • Fill out the request
  • Click Submit

Your request is private and confidential and only someone from Student Health and Wellness will be accessing these requests. 
All requests are checked Monday - Friday from 8:30am - 4:30pm. 

Please note an appointment is only confirmed if you have spoken to someone directly 

Cancelling an Appointment
If you anticipate the need to miss an appointment, please notify us as soon as possible to allow us to offer this spot to someone else who may need it. Call the Student Health and Wellness Office 705-330-4010 x2116 or let the provider know directly if you are already in contact with them.