Trouble Accessing myInfo?

If you are an applicant and you cannot access your myInfo account, please select one of the following account recovery options:

I received my Acknowledgement Email, but I cannot access myInfo.

I have not received my Acknowledgement Email. 

 

I received my Acknowledgement Email, but I cannot access myInfo.

If you cannot access your myInfo account using your Acknowledgement Email details, please follow these steps to have your password reset:

Step 1: Refer to the Account Recovery Page found here and enter your myInfo username from your Acknowledgement Email, or your Lakehead Student ID # from your Acknowledgement Email.  

Password Recovery username


Step 2: Once you enter the details and click "Continue", an email with a temporary code will be sent to your personal email address that we have on file. Here is an example of the email you will receive:

Password Recovery code


Step 3: Enter the code from the email into the "Enter Verification Code" field. Enter your new password. Make sure the strength boxes turn green. 

Password Recovery verification code


Step 4: The reset process will inform you if your password was successfully reset. Use the links near the bottom of the page to access myInfo or myEmail.

Password Recovery links 

 

I have not received my Acknowledgement Email.

If you cannot access your myInfo account and you have not received an Acknowledgement Email, please follow these steps to have your password reset:

Read the following before proceeding:

In order to reset your password and receive your username, you must allow for 24 hours from the date your application was received by Lakehead University to pass. Attempting to access myInfo before this time is not possible. If you cannot gain access and keep receiving the error  "Sorry but that email address is not on file", try again the next day. 

 


Step 1: Refer to the Account Recovery page found here and enter the email address you used to apply. Click "Continue".

Account Recovery email address

 


Step 2: Enter your lastname. Click "Continue". 

Password Recovery lastname


Step 3: After clicking "Continue" an email with a temporary code will be sent to your personal email address that we have on file. Below is an example of the email you should receive.   

Password Recovery code


Step 4: Enter the code from the email into the "Enter Verification Code" field. Enter your new password. Make sure the strength boxes turn green. 

Password Recovery verification code


Step 5: The reset process will inform you if your password was successfully reset. Take note of your username. Use the links to access myInfo or myEmail