Advising, Health & Wellness, Supports

Support for International Students


Lakehead University is committed to helping you achieve your academic goals. As you transition to Lakehead, and throughout your degree, we have a wide range of services in place to help you. 

Join our amazing online programs to connect with the Lakehead International team and your fellow international students in a casual and fun environment. 

On this page

Students getting help at the Student Success Centre

24/7 Emergency Contact numbers for International Students*

Thunder Bay Campus Emergency Phone: 1-807-627-8701
Thunder Bay Campus Arrival Phone: 1-807-631-4123
Orillia Campus Emergency & Arrival Phone: 1-705-801-9963
* Lakehead University International's 24-hour phone line has some limitations for students studying outside of the province of Ontario, Canada. Provincial and legal boundaries limit our ability to respond to students outside of Ontario. We encourage all students in need of emergency medical or personal care to access supports in their home community.

Appointments


Questions? We're here for you!

Book a one-on-one virtual appointment with any of our International Advisors through our online booking system. It's quick and easy and you can choose an appointment time that works best with your schedule. We are here to support you and we look forward to meeting with you.

CLICK HERE TO BOOK AN APPOINTMENT

Health & Wellness


  Keeping a healthy body and mind is important while you are at university.

Studying in-person (Orillia or Thunder Bay)

Student Health and Wellness provides a range of counselling options, health services, and wellness programs so that you can get the most out of your Lakehead experience. To learn more about our mission, location and hours, visit our website.

Good2Talk is a free, confidential service for post-secondary students in Ontario, available 24/7/365. By calling 1-866-925-5454, post-secondary students in Ontario can receive professional counselling and information and referrals for mental health and well-being. This is a free service.

Studying virtually (Outside of Canada)

Students studying at Lakehead remotely can access a variety of supports including a mental health service called TalkCampus. It’s a free to download app where you can talk with other students from around the world if you’re struggling and worried about your mental health. Your student email address will give you free access, just download TalkCampus from the app stores.

Learn more about TalkCampus

Out of Jurisdiction Supports

  • Resources across Canada
  • iCALL-iCALL endeavours to provide professional and free counselling through technology-assisted mediums such as telephone, email and chat to anyone in need of emotional support, irrespective of age, gender, sexual orientation or race, and transcending geographical distances while ensuring confidentiality.
  • Crisis Text Line- Crisis text lines for US and Canada, Ireland and UK
  • Child Helpline International- a network of helplines for children and youth in more than 140 countries

You can also reach out to one of our International Student Advisors for personal counselling.

Click here to book an appointment

Health Insurance


English Language Centre Students

As a student in the English Language Centre, you will be automatically registered to receive health insurance through guard.me. Please e-mail Christopher Gallinger at guard.me@lakeheadu.ca if you have questions.

Learn more about guard.me coverage.

Exchange Students

Students visiting Lakehead University on exchange programs are also enrolled into guard.me for the duration of their stay. Please e-mail Christopher Gallinger at guard.me@lakeheadu.ca if you have questions.

Learn more about guard.me coverage.

Undergraduate & Graduate International Students

Every International Student must be enrolled in the University Health Insurance Plan (UHIP). All students should be enrolled for as long as they will be studying at Lakehead. Your UHIP card will be e-mailed to your Lakehead University e-mail address once you are enrolled.

The fee for this insurance plan will be automatically billed to your student account upon registration and is due with your first instalment. Current UHIP rates can be found at uhip.ca. If dependents are joining you (spouse or children), you are required to enroll them in UHIP as well.

Please email Christopher Gallinger at uhip@lakeheadu.ca if you have any questions. 

Please note that you may log into your myInfo account at any time to view your charges and payments.  Click on the "Applicant" tab, look for "My Financial Profile", then select "View My Account".

While some Health Clinics in Thunder Bay (and elsewhere in Ontario) will directly charge your Insurance, in some cases, you may be required to pay upfront or be invoiced. In that case, you will need to complete a claim form to either pay for the clinic's services, or receive a reimbursement. Please refer to the uhip tutorial on how to submit a UHIP claim.

 UHIP Claim Form 

Guard Me Website (to find claim form)

UHIP Refunds:

Students who are withdrawing from the University, or who are graduating (in November, or May), may request a refund of a portion of their UHIP fees. Please note that refund applications are accepted on an on-going basis until March 1st of each academic year. For questions about receiving a refund: uhip@lakeheadu.ca

Financial Assistance


Lakehead University offers a limited number of bursaries and loans to assist current international students in meeting unexpected financial challenges. In all cases, students are encouraged to first meet with an International Advisor to discuss their particular situation prior to making an application.

International Student Emergency Bursary Program

The International Student Emergency Bursary Program is provided to both undergraduate and graduate students in the event of an unanticipated disruption to your financial situation. The emergency bursary is a grant, not a loan, which is paid directly into your account through the Lakehead Student Awards and Financial Aid office. The bursary may or may not include an amount for payment of housing fees.

 

In order to be eligible to apply for the International Student Emergency Bursary Program, students must:

  • Be a currently registered international student

  • Be in good standing with Immigration Refugees Citizenship Canada (have a valid study permit, registered as a full-time student)

  • Demonstrate that they have exhausted all efforts to pay outstanding tuition fees

  • Be in good academic standing 

  • Provide a detailed explanation and all supporting documents regarding their financial need (please see instructions below)

 

International Student Emergency Bursaries may be awarded for:

  • Unforeseen extenuating emergency circumstance (Proof is required) - Tuition fee is not normally categorized as an unforeseen circumstance as international students are required to show proof of finance to immigration to cover tuition and living in Canada as a student. Currency fluctuation is part of international commerce and not considered as an extenuating circumstance but expected. 

  • Emergency travel costs (i.e. death of a family member, family emergency)

  • Unforeseen costs related to a medical emergency

 

Priority will be given to students who:

  • Are in their final term or final year of study

  • Are not currently receiving additional scholarships, bursaries, grants, or awards

  • Has maintained a strong academic average

  • Are able to provide a letter of recommendation from their department Chair/Coordinator (upon request from Lakehead International)

In order to apply, please:

  1. Ensure that you meet all of the eligibility criteria listed above.

  2. Meet with an International Student Advisor to discuss your financial situation.  If eligible, you will be given the application form.

  3. Submit the International Student Emergency Bursary Application Form with all required supporting documents directly to the International Office.

  4. Attend a mandatory interview with an International Student Advisor.

 

Please note: There is no guarantee that your application will be approved or approved in its entirety, please plan accordingly. 


To schedule a meeting with an advisor to discuss your financial situation, please send an email to internationaladvisor@lakeheadu.ca

International Student Emergency Loan Program

The International Student Emergency Loan program provides interest-free loans to international students currently studying at Lakehead University for emergency use only. Loans provide short-term assistance to students who will be receiving funds in the near future.

Each emergency loan will be examined on a case-by-case basis. To be considered for the International Student Emergency Loan, you are required to complete the Emergency Loan application form and submit it to Lakehead University International. Lakehead University International does not grant loans or bursaries for the following:

  • Travel expenses related to conducting or presenting research

  • Personal reasons such as sending money to family members

  • Non-emergency medical costs

  • Travel expenses to return home for vacation

  • Applications for visas to another country (i.e. the U.S.)

 

In order to be eligible to apply for the International Student Emergency Loan Program, students must:

  • Be a currently registered international student

  • Be in good standing with Immigration Refugees Citizenship Canada (have a valid study permit, registered as a full-time student)

  • Demonstrate that they have exhausted all efforts to pay outstanding tuition fees

  • Be in good academic standing

  • Provide a detailed explanation and all supporting documents regarding their financial need (please see instructions below)

 

Priority will be given to students who:

  • Are in their final term or final year of study

  • Are not currently receiving additional scholarships, bursaries, grants, or awards

  • Has maintained a strong academic average

  • Are able to provide a letter of recommendation from their department Chair/Coordinator (upon request from Lakehead International)

 

International Student Emergency Loan may be awarded for:

  • Partial tuition fees in a rare unforeseen emergency only situations as tuition fees and inflation are considered a normal part of the student life cycle prior to application

  • Emergency travel costs (i.e. death of a family member, family emergency)

  • Unforeseen costs related to a medical emergency

 

In order to apply, please:

  • Ensure that you meet all of the eligibility criteria listed above.

  • Meet with an International Student Advisor to discuss your financial situation. If eligible, you will be given the application form.

  • Submit the International Student Emergency Bursary Application Form with all required supporting documents directly to the International Office.

  • Attend a mandatory interview with an International Student Advisor.

Note: There is no guarantee that your application will be approved or approved in its entirety, please plan accordingly.

To schedule a meeting with an advisor to discuss your financial situation, please send an email to internationaladvisor@lakeheadu.ca.

Lakehead University Student Union and Alumni Bursary

Lakehead University Student Union Bursary for an International Student (LUVBI)

  • The LUVBI is awarded to an international student who is enrolled in a full-time undergraduate study at Lakehead University and demonstrates financial need.

Alumni Association of Lakehead University International Student Bursary (ALIBI)

  • The ALIBI is awarded to an international student on the basis of academic standing and financial need.

The application for these bursaries opens at the end of September. You will find the application on your myInfo portal.

Additional Resources


International Advising

Our international advisors are here to give you one-on-one guidance in all the matters specific to you as an international student. We can help you with any questions you might have about:

  • Financial Assistance 
  • Housing
  • UHIP (University Health Insurance Program)
  • Course Selection  

CLICK HERE TO BOOK AN APPOINTMENT

Visa and Immigration Appointments and Workshops

You have access to the services of Lakehead University's regulated International Student Immigration Advisor, who is designated through ICCRC (Immigration Consultants of Canada Regulatory Council). The advisor is here to help you with all immigration matters during your studies at Lakehead through one-on-one appointments and workshops. 

To book an online appointment with our Immigration Advisor, please click here.

Get Involved with Lakehead International

A group of Peer Mentors exploring the Thunder Bay campus.

Lakehead University International offers several opportunities for current student to get involved and give back to their community while adding their their resume and CV.

Peer Mentor Program

Peer Mentor program pairs up experienced Lakehead students with a small group of new international students to help them:

  • Transition to university 
  • Adjust to the Lakehead University campus, the Thunder Bay or Orillia community, and Canadian culture
  • Access and get to know on-campus or off-campus resources

The Peer Mentor program organizes activities for all participants. It is a great way to meet new students and explore your new home.

Learn More

Global Ambassador Program

Lakehead University’s Global Ambassador Program is the ultimate opportunity for students to represent Lakehead University and express their proud voice and spirit of Lakehead to future students and alumni globally.

Our Global Ambassadors are enthusiastic, globally-minded, inclusive and inquisitive. While enriching the student experience on campus and in the community, the program acts as a stage for collaboration, knowledge creation and exchange among Lakehead’s diverse student body, which represents over 70 nations around the world.

Learn More

Additional Student Support Services
In addition to supports offered specifically through our International Centre, Lakehead offers broad supports available across campus. Follow the links below to gain more information on the many supports you can access as a student.