We provide primary care for a wide range of common health concerns, including:

• Sexual health, education, and STI testing

• Mental health concerns

• Gender-affirming primary care

• Immunizations

• TB tests (for placement only)

• Chronic conditions (e.g., asthma, diabetes)

• Musculoskeletal injuries

• Colds, sore throat, and flu

• Skin conditions

• Third-party medical exams (e.g., school, insurance, employment, driving)

Some services are not covered by provincial or international health plans. Below are common services with fees:

Medical Exams

• Fit for work: $80

• Fit for athletics: $80

• Driver’s medical: $80

Other Services

• Sick notes (for work): $20

• Liquid nitrogen treatment: $5

Travel Health

• Assessment: $60

• Injections: $30

For services not listed here, please contact our office at 807-343-8361 for fee information.

• All physicians can refill hormone therapy prescriptions for trans, non-binary, and gender non-conforming clients.
• All physicians can provide supporting documentation for changing sex designations on your birth registration and birth certificate.
• Dr. Hillary Chen can initiate and monitor hormone therapy and make referrals for transition-related surgeries in Ontario.

New Patients:

Please complete our Intake Form, which will then redirect you to Medeo to book your appointment online. Please sign up for Medeo using your @lakeheadu email address and be sure to include your student number in the booking. 

Returning Patients:

Use the link below to book an appointment or call reception at 807-343-8361

**Please note that online booking is only monitored during business hours (i.e. if you book after 4.30 pm you will receive your confirmation when we open at 8.45 am the following business day).

• You’ll be asked for the general reason for your visit (e.g., physical, STI testing, mental health concern). This helps us book the right amount of time for your appointment.

• Longer visits (e.g., physicals, cervical screening) may require additional time.

• Arrive 10–15 minutes early to complete paperwork, if it’s your first visit.

• Bring your health card or UHIP card — we can't complete your appointment without a valid card.

• If you’re late, your appointment may need to be rescheduled.

To make sure everyone gets the care they need, we ask that you cancel or reschedule your appointment by 4:00 pm the business day before your appointment.

If you miss your appointment without giving us that heads-up, your healthcare provider will charge a no-show fee.

Medeo is a secure online healthcare platform used by Student Health and Wellness to:

• Book and manage appointments

• Hold virtual visits

• Exchange secure messages

• Share documents, forms, and test results

After completing the intake form or registering as a returning patient, you'll access Medeo through your browser on the Medeo desktop site or the Medeo mobile app. Use your @lakeheadu.ca email address when signing up and be sure to check the platform regularly.

If your provider messages you through Medeo, you’ll receive an email notification from noreply@medeohealth.com. These are not spam — they let you know there's a secure message waiting. Learn more about how to view a secure message if you're unsure what to do next.

If your provider ordered any testing during your appointment, please note that Student Health and Wellness will only follow up if further action is required. If your results are normal and no follow-up is needed, you will not be contacted. In other words, no news is good news.

If your provider does need to contact you, you’ll receive a phone call or a secure message through Medeo. Medeo will send an email notification from noreply@medeohealth.com letting you know that a new message is waiting. Be sure to check your inbox and monitor your Medeo dashboard, as failing to open or respond to these messages may delay your care.