Frequently Asked Questions
Checking Out of Residence End of Winter Term (last day of contract - April 23, 2024)
| When do I need to move out of Residence? |
| The last day of the Fall/Winter Residence Contract is Tuesday, April 23, 2024. Final student move out is by 12:00pm (noon) on Wednesday, April 24, 2024. |
| Is there anything that I need to do before leaving Residence? |
|
| Where do I return my keys? |
Keys can be returned to:
|
| Can I stay past April 24th? |
Yes, please complete the Late Stay request form.
|
Spring/Summer 2024
| When does Spring-Summer 2024 housing start? |
| The dates for Spring-Summer housing are May 1, 2024 to July 31, 2024. |
| When can I apply for Spring-Summer 2024 housing? |
| Applications for Spring-Summer housing will be open in March. To register,
There is no down payment required. |
| What type of housing is available during Spring and Summer months? |
| Students will be assigned to rooms in townhouses. Room bookings will be finalized early April and communicated to students. For students currently in the townhouses we will make every attempt to keep them in their current units. Students from Residence Halls and Apartments will be contacted by the Residence Operations Office when their townhouse room is ready for them to move into. |
| When do I move to my Spring/Summer townhouse? |
| Students from Residence Halls and Apartments will be contacted by the Residence Operations Office when their townhouse room is ready for them to move into. These students do not need to leave their current room by April 30th, 2024. |
| Can I live in Bartley, Prettie or Halliday Hall during the Spring and Summer? |
| No. As there is no meal plan available during the Spring and Summer, and, there are no cooking facilities in the Residence Halls, students cannot stay in Bartley, Prettie or Halliday Hall. |
| Can I stay past July 31st as a Spring/Summer student? |
| Yes you can stay past July 31st, but only if you have a room for Fall-Winter. Students moving off-campus for September must move out by July 31st. |
Fall/Winter 2024-2025
| When can I register for 2024-2025 housing? |
Residence registration for 2024-2025:
|
| How do I Register for Residence? |
| 1) Login to myInfo. 2) Under the Student Tab - Click on "Residence Services" in the On-Campus Residence box OR Under the Applicant Tab - Click on "Apply for Residence" under Phase 2: Admission. 3) Click on the blue button to complete your registration form. 2) Pay your Residence down payment. RESIDENCE DOWN PAYMENTS - The credit card payment option is currently unavailable. Please use one of these Payment Methods to pay your $600.00 Residence down payments. |
| How do I pay my $250 Residence Down Payment? |
| To pay your $250.00 Residence down payment 1) Login to myInfo. 2) Under the Student Tab - Click on "Pay Residence Down Payment" in the On-Campus Residence box OR Under the Applicant Tab - Click on "Pay Residence Down Payment" under Phase 2: Admission. |
| Can I move into Residence before the start of my Housing Contract? |
| Yes. Students must submit an Early Arrival Request Form. Students will be contacted with information about moving in and early arrival charges.To submit an Early Arrival Request Form 1) Login to myInfo. 2) Under the Student Tab - Click on "Residence Services" in the On-Campus Residence box OR Under the Applicant Tab - Click on "Apply for Residence" under Phase 2: Admission. 3) Click on the blue Early Arrival button to complete your request form. |
Questions About Residence
| What are the Residence Front Desk hours of operation? |
| The regular Front Desk hours are: Monday to Friday - 8 am to 11 pm Saturday and Sunday - 10 am to 11 pm Holidays - 10am to 6pm |
| Is Residence open during the Winter Holiday Break? |
| The Residence Front Desk and all Residence Office will be closed during the University's holiday closure in December. |
| I will be arriving to check-in when the Residence Front Desk is closed. Will I still be able to check in? |
| Yes, a check-in information email will be sent to you before your arrival which includes instructions on how to check-in after hours. |
| Residence Halls Students - Meal Plan Information |
| Bartley, Prettie, and Avila Students - Once you have your Student ID card, go to the ARAMARK Office (UC 1027C) to have your meal plan activated. There is no meal plan during the Spring/Summer months (May to July). More Meal Plan Information |
| What is my mailing address? |
| Your name c/o Lakehead University Residence 955 Oliver Road Thunder Bay, ON P7B 5E1 |
| When can I pick up my mail? |
| You will be sent an email from resmail@lakeheadu.ca once your mail is ready for you to pick up at the Residence Front Desk. We receive a lot of parcels and letter mail throughout each day and it takes a bit of time to process it and send notifications to students. |
| Can I send parcels through the Front Desk? |
| You can only send parcels if you have a shipping label for them. |
| How can I return a Canada Post parcel? |
| The company that you ordered the item from will provide you with a return label, or you will need to go online to the Canada Post website and pay for the shipping of the parcel. |
| How do I connect to the Wi-Fi? |
| Use your Lakehead username and password (the same one that you use for myInfo and your Lakehead email). For more information visit Connecting to Wireless. |
| How do I get the Wi-Fi fixed? |
| Visit the Helpdesk and submit a TSC support ticket. |
| How do I have food delivered to me? |
| If you order delivery from Instacart, SkipTheDishes, etc please have couriers deliver to your door if possible. If they cannot find you, please have your deliver dropped off to the Bartley Residence main entrance and you can pick it up there. Your address for deliveries is: Lakehead Residence (Specify your residence, for example, "Deer Lake Ridge, Rossport #1") 955 Oliver Road Thunder Bay, Ontario P7B 5E1 |
| Is there storage on campus for the summer months? |
| No, Residence does not have storage facilities on campus. |
| Can I have overnight guests? |
| Yes. As per the Residence Community Standards, students may host a maximum of two (2) overnight guests per night for no more than three (3) consecutive nights in a week. In order to accommodate overnight guests staying for longer than one (1) night, communication must occur between all apartment/townhouse roommates. Residence Halls students must communicate overnight guests staying longer than two (2) nights with their Residence Assistant. Guests are the responsibility of the student hosting them. Note: Overnight guests are not allowed during Orientation Week and the December & April Study and Exam Periods. |
| Can I order an extra set of beds and linens for guests? |
| Yes, you can submit an online Work Order and make a cot and linens request. |
| Am I able to change my room during the academic year? |
| Yes, room changes can be requested and must be arranged with the Residence Assistant and Residence Area Coordinators. |
| Is parking available in Residence? |
| Yes, to gain access to parking in residence you must purchase a parking permit from Security Services. Click here for parking and permit information. |