Frequently Asked Questions

 New Students

When Does Residence Registration for 2022-2023 begin?
Residence registration for 2022-2023 is NOW OPEN.
How Do I Register for Residence?
1)  Login to myInfo.
2)  Under the Student Tab - Click on "Residence Services" in the On-Campus Residence box OR Under the Applicant Tab - Click on "Apply for Residence" under Phase 2:  Admission. 
3)  Click on the blue button to complete your registration form.  
2)  Pay your Residence down payment.
Can I move into Residence before the start of my Housing Contract?
Yes.  Students must submit an Early Arrival Request Form.  Students will be contacted with information about moving in and early arrival charges.

To submit an Early Arrival Request Form
1)  Login to myInfo.
2)  Under the Student Tab - Click on "Residence Services" in the On-Campus Residence box OR Under the Applicant Tab - Click on "Apply for Residence" under Phase 2:  Admission. 
3)  Click on the blue Early Arrival button to complete your request form.  
Does Residence Offer Spring/Summer Housing?
Yes, Spring/Summer Housing is available.  Students are assigned rooms in the townhouses.  

To register for Spring/Summer Housing:
1)  Login to myInfo.
2)  Under the Student Tab - Click on "Residence Services" in the On-Campus Residence box OR Under the Applicant Tab - Click on "Apply for Residence" under Phase 2:  Admission. 
3)  Click on the blue Spring/Summer button to complete your housing registration form.  

Winter Term 2023 Students and Current Students

What are the Residence Front Desk hours of operation?
The regular Front Desk hours are:

Monday to Friday - 8am to 11pm
Saturday and Sunday - 10am to 6pm
Holidays - CLOSED



December 2022 - January 2023 Front Desk hours:

December 19-22 - 8am to 4pm
December 23 to January 2 - CLOSED
January 3-6 - 8am to 4pm
January 7 and 8 - 10am to 6pm

Regular hours of operation will resume on January 9, 2023
Is Residence open during the Holiday Break?
The Residence Front Desk and all Residence Office will be closed from December 23rd to January 2nd.
I will be arriving when the Residence Front Desk is closed.  Will I still be able to check-in?
Yes, a check-in information email will be sent to you before your arrival which includes instructions on how to check-in after hours.
What is my mailing address?
Your name
c/o Lakehead University Residence
955 Oliver Road
Thunder Bay, ON
P7B 5E1
When can I pick up my mail?
You will be sent an email from resmail@lakeheadu.ca once your mail is ready for you to pick up at the Residence Front Desk.  We receive a lot of parcels and letter mail throughout each day and it takes a bit of time to process it and send notifications to students.
Can I send parcels through the Front Desk?
You can only send parcels if you have a shipping label for them.
How can I return a Canada post parcel?
The company that you ordered the item from will provide you with a return label, or you will need to go online to the Canada Post website and pay for the shipping of the parcel.
How do I connect to the wifi?
Use your Lakehead username and password (same one that you use for myInfo and your Lakehead email).
How do I have food delivered to me?
If you order a delivery from Instacart, SkipTheDishes, etc please have couriers deliver to your door if possible.  If they cannot find you, please have your deliver dropped off to the Bartley Residence main entrance and you can pick it up there.

Your address for deliveries is:
Lakehead Residence (Specify your residence, for example "Deer Lake Ridge, Rossport #1")
955 Oliver Road
Thunder Bay, Ontario
P7B 5E1
Is there storage on campus for the summer months?
No.  Residence does not have storage facilities on campus.