Holiday Closure

Please note that Student Health and Wellness will be closed Monday, May 23 and reopen Tuesday, May 24, 2022.

We encourage students to access the following resources should they require them:

Mental Health Supports

If You or Someone You Know is in Crisis
  • The confidential and free post-secondary student helpline, Good2Talk, that students can call for professional support 24/7/365. Their toll-free number is 1-866-925-5454
  • Crisis Response Services is a 24/7 crisis line staffed by the Canadian Mental Health Association
    • Thunder Bay- 807-346-8282
    • Orillia- 705-728-5044
  • Suicide Hotlines Across the World 
  • In case of an emergency, call 911.
    • For Thunder Bay Campus security, call 807-343-8911.
    • For Orillia Campus Security, call 705-330-4008 ext. 2009 
  • TalkCampus- A global online peer to peer support community for students, available 24/7 anywhere in the world
  • All students who are enrolled in LUSU’s extended health care plan (i.e. did not opt-out) have access to counselling through WeConnect. 
  • Access is available by phone, email, chat, SMS, Snapclarity App
  • Select the “WeConnect SAP” Tile from the WeSpeakStudent homepage.
    • Sign up using your email and institution code (below) and create a unique username and password. You now have access to the WeConnect Student Assistance Program.
    • Code: lakeheadu
  • Call/text 1-888-377-0002; or
  • Download the iConnectYou mobile app, available on Google play or Apple iTunes to access services.
National Programs
  • Kids Help Phone: 1-800-668-6868
  • Crisis Service Canada
  • Wellness Together Canada provides free online resources, tools, apps and connections to trained volunteers and qualified mental health professionals when needed
  • National Suicide Prevention Lifeline: 1-800-273-8255
  • Talk4healing(for Indigenous women) 1 855-554-HEAL (4325)
  • Hope for Wellness Help Line- 1-855-242-3310
    • Offers immediate help to all Indigenous peoples across Canada, available 24 hours a day, 7 days a week. Phone line or online chat. Service is available in Cree, Ojibway, Inuktitut, English and French.

  • Naseeha1-866-627-3342
    Youth Peer-to-peer support helpline and text line for Muslim and non-Muslim youth in the USA and Canada. Lines are open from 9AM to 6PM PST.
Ontario Programs

Ontario’s 24/7 helpline for post-secondary students. Call 1 866 925 5454, text GOOD2TALKON to 686868, or chat via Facebook messenger

ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness and/or gambling. We are funded by the Government of Ontario. Our system navigation and information service is live answer 24/7, confidential, and free.

  • BounceBack

BounceBack is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. To submit an online referral, go to, or access the online videos at

Medical Services

In case of an emergency, call 911.
Thunder Bay
Walk-in Clinics
  • Telehealth Ontario is a confidential, 24/7 phone service for health advice and general health information and can be reached by calling 1-866-797-0000.

Student Health And Wellness


COVID-19 Student Health and Wellness Services Update

COVID-19 Vaccine Information

Student Health and Wellness provides a range of counselling options, health services, and wellness programs so that you can get the most out of your Lakehead Experience. To learn more about our mission, location and hours, visit our about page.  

Please note that Student Health and Wellness is not equipped to deal with major emergencies, such as heart attacks, strokes, broken limbs, active suicidal thoughts or any other life-threatening injuries.  Should an emergency arise while on campus, you should call 8911. For off-campus emergencies, you can also dial 911, or if you are able, proceed directly to the nearest hospital emergency room.





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