Service Catalogue

One-stop location to find information about IT services at Lakehead University provided by TSC, Teaching Commons and the Library.

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Adobe Creative Cloud is a set of applications and services from Adobe Systems that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services. Includes: Acrobat Pro, Photoshop, Illustrator, Lightroom, Dreamweaver, InDesign, Distiller, Premiere and Flash Builder.
ArcGIS is a geographic information system (GIS) for working with maps and geographic information. It is used for creating and using maps, compiling geographic data, analyzing mapped information, sharing and discovering geographic information, using maps and geographic information in a range of applications, and managing geographic information in a database. The system provides an infrastructure for making maps and geographic information available throughout an organization, across a community, and openly on the Web.
Articulate Storyline 2 is rapid-authoring e-learning software that anyone familiar with PowerPoint can easily learn and use to create interactive e-learning content.
The Multimedia Services Unit of the Technology Services Centre configures and manages all Audio Conferencing Services on Campus. There are a variety of configurations including Toll Free Based Conferences and Toll Based Conferences.
Students, faculty, and staff may request projectors, faculty loaner laptop, and the use of the portable Smartboard at the downtown campus.
Students, faculty, and staff may request projectors, laptops, screens, PA systems, and microphones for a class or program presentation.
Autodesk offers a range of software for 3D design, engineering, and animation. Includes AutoCAD, Fusion 360, Inventor Pro, Revit, 3ds Max, Maya, and Tinkercad.
BrightSpace Assignment Grader from D2L is a mobile app marking tool that allows access to assignments submitted on myCourseLink from an iPad or Android tablet. Features include ability to work offline and audio/video student feedback.
Camtasia is a video-based, screen capturing software program installed on a computer, so your screen captures are directly recorded to a digital video format with higher quality audio.
Lakehead University has a single-sign on authentication system. Users have a single username and password for most systems on campus including myEmail, myInfo (WebAdvisor), myCourseLink, Library Proxy, wireless network and Active Directory (computer labs and workstations).
The TSC is responsible for computer classrooms on campus and the staff and servers that support them. The type and location of the computing and storage resources available changes from year to year as new systems are introduced.
TSC supports wireless network access using Wi-Fi technology in many areas across campus. For information on connecting your personal device to the internet on campus, please visit the Lakehead Wireless link below.
Faculty and staff can request departmental or special project accounts.
Eduroam at Lakehead University allows Students, Staff, and Faculty to access wireless networks with their user@lakeheadu.ca credentials when visiting other participating institutions. It also will allow Students, Staff or Faculty visiting Lakehead University from participating institutions to access wireless here on campus using the eduroam network without needing a guest account.
Online booking and information about classrooms and a limited number of meeting rooms.
ePortfolio is a personal portfolio tool within mycourselink (BrightSpace) for storing, organizing, reflecting on, and sharing items that represent your learning. You can include documents, graphics, audio files, videos, presentations, course work, etc. that demonstrate your improvement or mastery in a certain area. You decide what items you want to include in your ePortfolio, how you want to organize them, and who you want to share them with.
The libraries have an assortment of equipment and accessories for short-term loan, including laptops, laptop and phone chargers, dongles, calculators, cameras, camcorders, tripods, green screens and more.
The libraries have an assortment of equipment and accessories for short-term loan, including laptops, laptop and phone chargers, connector cables, calculators, cameras, camcorders, tripods, green screens and more.
Use Grammarly Premium to improve spelling, grammar, punctuation, sentence structure, and style in your writing.
The university’s immersive telepresence classrooms provide a high quality, alternative option for running classes, meetings and events over video. The classrooms’ HD video, audio and content sharing capabilities enable instructors, staff and students to interact between two or more locations more naturally and effectively than traditional video conferencing. There is an immersive telepresence classroom located on each campus, one in the Advanced Technology & Academic Centre (AT 5041) in Thunder Bay and the other in Simcoe Hall (OA 2020) at Orillia. The Thunder Bay room can accommodate 28 people and the Orillia room 18 people.
Kahoot is an online game-based interactive response application that instructors can use pose questions, facilitate discussions, collect data, and much more. Game types include: Quiz, Jumble, and Survey.
Provides access to scholarly journal articles, books and other resources.
All Lakehead students, faculty, and staff have free, unlimited access to more than 3,500 courses and over 140,000 individual videos in software, technology, and creative skills through Lynda.com.
Faculty and staff can request installation of Mac Office on Lakehead computers.
macOS is the Operating System(OS) created by Apple for Mac systems.
Lakehead University has recently subscribed to Magna Digital Libraries -- "Unlimited faculty and staff professional development for [the] entire campus with ... on-demand [digital] libraries of Magna [Commons] Online Seminars and 20-Minute Mentor programs."
Active Directory, or AD, is a Microsoft product that allows for Windows domain management including current Windows Operating systems. It manages and authorizes users and computers on the domain as well as checks and enforces security restrictions, access and protocols. This allows TSC to centrally manage and support workstations more efficiently and effectively.
MATLAB® combines a desktop environment tuned for iterative analysis and design processes with a programming language that expresses matrix and array mathematics directly.
Through the Microsoft Home Use Program, faculty and staff members of Lakehead University can purchase a copy of Microsoft Office or Mac Office for $18.99 plus tax to install on their personal devices.
Information on how to use the telephone system on campus.
Print from mobile devices, including: Windows, Mac OSX, iOS (Apple), Android, and Chrome OS.
mycourselink (Brightspace by Desire2Learn) is the learning management system that instructors at Lakehead University use for online courses, online content, and blending-learning classes.
TSC has partnered with Internet search giant Google to provide web-based email communication.  With “anywhere in the world” access, and a lifetime account, myemail.lakeheadu.ca is a vital tool for the Lakehead University community.  In addition, you will have access to Google Calendar, Google Drive and many other powerful Google products and tools.
NVivo gives you a place to organize, store and retrieve your data so you can work more efficiently, save time and rigorously back up findings with evidence. Import data from virtually any source – text, audio, video, emails, images, spreadsheets, online surveys, social and web content and more. With advanced data management, query and visualization tools, NVivo lets you ask complex questions of your data so you can discover more.
Lakehead University is providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for offline and online use to best prepare you for class. As long as you’re a student here and the program continues, you’ll be able to use this software for free.
PeerScholar is an online peer- and self-assessment tool that allows students to provide anonymous peer feedback on each other's assignments.
TSC Helpdesk, located on the main floor of the Paterson Library, is able to print large format posters. We recommend using Microsoft Power Point or Publisher to create your poster as these programs will allow large page sizes. Posters should be submitted no later than 48 hours before they are needed.
TSC has a number of Xerox multi-function systems available throughout our campuses. These systems offer printing in monochrome or colour(only certain models), paper available is Letter(8.5"x11"), Legal(11"x14") and Tabloid(14"x17") scanning, and photocopying.
A mobile app that helps students keep track of important updates. It brings news, deadlines, and grades together in one place so they can spend less time organizing and more time learning.
Polycom RealPresence Desktop is a video chat app for PC & Mac. The video conferencing software extends communications beyond the typical conference room setting to mobile professionals.
Remark is the Optical Mark Recognition software used for "fill in the bubble" exams.
A UNIX account for publishing personal web pages.
Snagit is a screenshot program that captures video display and audio output making it useful for enhancing presentations.
SPSS is the acronym of Statistical Package for the Social Science. SPSS is one of the most popular statistical packages which can perform highly complex data manipulation and analysis with simple instructions.
Honeywell’s UniSim® Design Suite is an intuitive process modeling software that helps engineers create steady-state and dynamic models for plant design, performance monitoring, troubleshooting, business planning, and asset management.
Video Assignments, a myCourseLink tool, allows for the practice and assessment of soft skills such as communication, collaboration, and critical thinking. Some features include the creation of video presentations, self-assessment prior to submission, mock interviews, oral quizzes and the submission of video responses.
You can use Virtual Classroom to host online classroom sessions or video meetings. The sessions may be saved and posted to the course content as a resource.
VPN or Virtual Private Network allows you to connect from outside our network, create a secure encrypted connection and access internal resources as if you were connected locally, on campus. This access includes file shares, printers and internet traffic. Once your work is complete, you can simply disconnect the client to end your sessions.
The Lakehead University Virtual Reality Environment (LUVRE) is located in ATAC 5040, and contains imaging technology for instruction and research.
Technology Services Center provides Virtual Machines (VM) for Faculty and Staff, based on the VMware vSphere Virtual Infrastructure. These servers are offered with Windows, Cent OS, or with other operating systems (OS), upon request. Any software or licensing costs are the responsibility of the requester. The virtual servers are located within TSC’s Data Centers.
Lakehead University provides a voicemail service on our Mitel office and residence phones.
Windows is a Computer Operating System from Microsoft which is widely used on campus. The most current version in use is Windows 10, this is installed on all PC lab computers and PC walk up computing stations.
Zoom is a collaborative cloud-based video and web conferencing product.
Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share research.

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