Helpdesk

For up to date information on outages or scheduled maintenance please see our outages page.

COVID-19 Update:

The Chancellor Paterson Library and the Technology Services Centre Helpdesk will re-open September 14th from 9:00 am - 12:00 pm and from 1:00 pm - 4:00 pm. The Library and Helpdesk will be closed to the public between 12:00 pm - 1:00 pm for cleaning.

In the interest of our staff and students’ health and safety, the Technology Services Centre's Helpdesk will open with modification to services. Due to recommendations by the Thunder Bay District Health Unit and Various Lakehead University COVID committees, the Technology Services Centre's Helpdesk will open with modification to services. Access to the Helpdesk will by appointment only.

Booking Appointments:

If you would like to visit the TSC Helpdesk for in person technology support, please use the link below:

Walk-in appointment slots

Note: The Helpdesk with be offsite and closed for walk-in appointments from October 13 to October 16.

TSC Helpdesk will continue to provide support via phone, email, chat, and KACE ticketing system.

The Technology Services Centre (TSC) Helpdesk is the liaison between Lakehead University's IT services and users (Students, Faculty, & Staff and by extension to guests and visitors). The principle purpose of the Helpdesk is to provide quick resolution to inquiries. For more about TSC, visit our About TSC page.