Welcome to the International Student Services Online Community of Care!

We're Here for You!

If you are a Lakehead student planning to travel to Canada, please visit our International Student Quarantine Commitment Plan page here.

Canada has extended the travel ban on direct flights from India until July 21st. Please check the government notification regarding this here

Please note our 24/7 Emergency Contact numbers for International Students,
1. Thunder Bay Campus: 1-807-627-8701
2. Orillia Campus: 1-705-323-0074
3. Arrival Phone number: 1-807631-4123
* Lakehead University International's 24-hour phone line has some limitations for students studying outside of the province of Ontario, Canada. Provincial and legal boundaries limit our ability to respond to students outside of Ontario. We encourage all students in need of emergency medical or personal care to access supports in your home community.

Your safety, health and wellness and academic success is our priority. Many of your questions and answers can be found on this website or by attending our online programs. We have many interactive, live sessions set up most weekdays for you to join and stay connected.

Group of International students sitting in Hillcrest Park

Book an Appointment

Questions? We're here for you!

Book a one on one virtual appointment with any of our International Advisors through our new online booking system. It's quick and easy and you can choose an appointment time that works best with your schedule. We are here to support you and we look forward to meeting with you.

How to book an online appointment:

  1. Click the drop down menu and select which topic is related to your questions (if you're not sure you can choose "general advising") Once selected click submit.
  2. Once you click submit, a list of advisors will show that can assist you. You can choose any advisor listed by clicking on the "book appointment" button under their name.
  3. You will then be directed to the advisors calendar which will show you their available times. Choose the time slot that works best for you (please note that each advisor has different availability so you may want to check others if the times are not working for you).
  4. Complete the online booking form by filling out a few simple questions and you're done! You will receive an email confirmation of your appointment as well as an email and SMS text message to remind you of your appointment the day before and morning of.

Rebooking and Cancellation:

We understand that in life, things happen. If something comes up and you are unable to make your scheduled appointment time, please go back into the 10-8 appointment system through the Change button link in the the appointment confirmation email that you received at the time of booking the appointment, and then you can either cancel or reschedule your appointment. This allows fellow students opportunities to book the next available time slot for valuable assistance.

Hot Questions


If I am fully vaccinated, can I be exempted from the government-mandated quarantine and port of entry hotel stay?

Starting July 5, 2021 at 11:59pm EST. the Government of Canada is introducing exemptions for fully vaccinated travellers who meet specific conditions.  You may qualify for certain exemptions to quarantine and testing requirements if you:

Those who meet the requirements may be exempt from:

  • quarantine
  • hotel stopover (for air travellers)
  • day-8 testing requirement

Travel restrictions on who can enter Canada remain in place.

To be considered fully vaccinated, you must have received the full series of a vaccine – or a combination of vaccines – accepted by the Government of Canada at least 14 days prior to entering Canada. The list of accepted vaccines may expand in the future.

If you received your vaccines outside Canada, it’s still accepted but proof of vaccination must be uploaded digitally in ArriveCAN and must only be in French or English, or certified translation into French or English.

Accepted vaccines:

  • Pfizer (Comirnaty, tozinameran, BNT162b2)
  • Moderna (mRNA-1273)
  • AstraZeneca (Vaxzevria, AZD1222, Covishield)
  • Janssen (Johnson & Johnson) - single dose

More information can be found on the link below:

Am I required to have a negative COVID-19 test in order to board my flight travelling into or outside of Canada?

As of January 7th 2021, all travellers seeking entry to Canada are required to provide evidence of a negative COVID-19 molecular polymerase chain reaction (or PCR) test completed 72 hours prior to their flight departure (96 hours for select destinations: https://tc.canada.ca/en/initiatives/covid-19-measures-updates-guidance-issued-transport-canada

Please visit this link for more information. 

For students travelling internationally, you must familiarize yourself with COVID-19 testing requirements prior to booking your flight. Some countries also require proof of a negative COVID-19 test to travel along with other requirements.  

For students needing a negative COVID-19 test to travel outside of Canada, testing for international travel is currently only being done by a private lab company Northstream Labs in Thunder Bay.  (Message from NorthStream Labs: Please be advised that our 888 number is not working at present, however it should be restored within the week. To reach us please call 807-630-4446 or 807-631-3020.)  Please visit their webpage for information on how to access their testing services. Do not contact Thunder Bay Public Health Unit, as they will not perform COVID-19 tests for international travel at this time.

If my visa is rejected can I still study my online classes?

Yes, you can still continue your winter semester online, however these courses will not be counted towards your post-graduate work permit duration upon graduation. They will however be counted towards your course requirements for degree completion. We would recommend you make an appointment with Lakehead University’s Immigration Advisor at 


To resubmit your study permit application right away if you decide to continue your studies. 

Upcoming Events

See all upcoming events


Drop In Immigration

June 22, 2021 - 3:00pm EDT



Summer Hangouts - Spanish Takeover

June 24, 2021 - 11:00am EDT



Drop In Immigration

June 24, 2021 - 3:00pm EDT



Study Abroad Information Session

June 24, 2021 - 3:00pm EDT



Guess what's inside the box

June 25, 2021 - 11:00am EDT


Courageous Conversation Connect

June 25, 2021 - 1:00pm EDT



Health & Wellness

Explore the mental health and health resources available, learn how to stay connected to your culture, and how to stay physically active with Lakehead.

Learn more about Health & Wellness

Students Outside Lakehead University Centre


You have access to the services of Lakehead University's regulated International Student Immigration Advisor, who is designated through ICCRC (Immigration Consultants of Canada Regulatory Council).

Learn more about Immigration

Student in converstation with Immigration Advisor

Advising & Supports

Our international advisors are here to give you one-on-one guidance in all the matters specific to you as an international student. We can help you with any questions you might have about, Financial Assistance, Housing, UHIP (University Health Insurance Program), Course Selection and more.

Learn more about Advising & Supports

Student in conversation with Advisor in Student Central

Study Abroad

There are many ways to integrate the global experience into your university education, but none is better than travelling and studying in another country.

Learn more about Study Abroad

Student standing in front of Tower Bridge in London, England


Orientation provides new Lakehead students an opportunity to meet and engage with the International Student Service staff, to ask your questions, and to ensure that you have all the information on international student supports and services available to help you meet your goal of being a successful student at Lakehead University.

Learn more about Orientation

Students smiling at Orientation event