Lakehead University COVID-19 Student Quarantine Commitment Plan

The Government of Canada announced new rules on international travel, in addition to the multi-layered approach on COVID-19 already in place. These include:

Cancelled Flights:
The government and Canada’s airlines have agreed to suspend all flights to and from Mexico and Caribbean countries until April 30, 2021. This will be in effect as of January 31, 2021.

Mandatory Government Hotel Quarantine at Port of Entry: In effect as of February 22, 2021, all air travellers arriving in Canada, with very limited exceptions, must reserve a room in a Government of Canada-approved hotel for three nights at their own cost, and take a COVID-19 molecular test on arrival at their own cost.

If you are travelling to Canada during this time you must have the financial resources to pay for government mandated quarantine up to $2,000 for three days and longer and more expensive if you test positive for Covid-19. Be prepared to be delayed. You will be required to book a government hotel by calling the number below. Please be prepared for long wait times on the phone, however this is currently the only option. Once your hotel is booked, you are required to upload your booking receipt into the Can Arrive app to present at the port of entry.

Following Federal mandated quarantine at a government facility in Toronto, if you test negative for COVID-19, you are required to travel directly to Thunder Bay or Orillia and resume quarantine (as vetted to receive your Quarantine Approval letter) for the additional 14-day quarantine period (no exceptions). This decision has been made following our local public health recommendations for travelers arriving from outside of Canada and from outside of Northern Ontario.

Hotel Booking numbers:

- 1-800-461-9999 (within Canada and the United States)
- 1-866-335-3237 (TTY for those with hearing or speech impairments)
- 1-204-983-3500 or 1-506-636-5064 (outside Canada and the United States – long distance charges apply)

Some of the hotels offer direct online booking for government-authorized accommodation.
For all others, identify that you require accommodation for the COVID-19 mandatory 3-night stopover to ensure you're booked correctly.

Visit for more information:https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/mandatory-hotel-stay-air-travellers/list-government-authorized-hotels-booking.html

When you get to stage two of the LU Quarantine Approval Process which is when you can book your flights, you will be required to book your flight to Thunder Bay (for Thunder Bay campus students only). Please ensure this flight is flexible and rebookable.

As of January 7th all travellers seeking entry to Canada are required to provide evidence of a negative Covid-19 test completed 72 hours prior to their flight departure (96 hours for select destinations: https://tc.canada.ca/en/initiatives/covid-19-measures-updates-guidance-issued-transport-canada/covid-19-pre-departure-testing-transport-canada-interim-order).

Please visit this link for more information: https://www.canada.ca/en/transport-canada/news/2020/12/pre-departure-covid-19-testing-and-negative-results-to-be-required-for-all-air-travellers-coming-to-canada.html For students travelling internationally you need to familiarize yourself with Covid-19 testing requirements prior to booking your flight.

PLEASE NOTE: The test must be performed using one of two types of COVID-19 tests–either a molecular polymerase chain reaction (PCR) or Loop-mediated Isothermal Amplification (LAMP) and must be taken within 72 hours* of the traveler’s scheduled departure to Canada . At this time, the Canadian entry requirements are for these two types of COVID-19 test only. Antigen screening or other types of tests such as Diffractive Phase Interferometry are not accepted.


Lakehead University is now approved for it's COVID-19 Readiness plan.  Lakehead University has been updated on the designated learning institution list (DLI) and you can view this at the following webpage:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html

In addition to Lakehead University being added onto the approved Covid-19 Readiness Plan DLI list, you must also review the following information and submit your LU Quarantine Commitment Plan.  You are required to have an Approved Quarantine Commitment Plan letter prior to travelling.

Dear Students Travelling from Outside of Canada,

Lakehead University is looking forward to welcoming back new and returning students. As part of Lakehead University’s COVID-19 Readiness Plan there are important procedures and protocols that you must follow and must be aware of as a Lakehead student travelling from outside of Canada. All students arriving to study at Lakehead University from outside of Canada are required to fill out and submit a detailed 14 day quarantine commitment plan for approval by Lakehead International (LUI) -96 hours (4 business days)- prior to travelling to Canada.

Your 14-day quarantine plan must ensure that you have demonstrated a well thought out quarantine safety plan.  Your mandatory 14-day self-isolation quarantine plan begins immediately upon arrival and entry to Canada.  As such you your travel plan to Canada must allow 14 days of quarantine before the start of your classes.

Visit IRCC's website for the most up to date information: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/temporary-residence/study-permit.html#sec1.3

Please review the quarantine information planning document carefully so that you are aware of your responsibilities as a student travelling from outside of Canada.

Not following proper government of Canada and DLI Covid-19 Readiness protocols may result in being denied entry into the country, also students allowed entry to Canada can face steep fines for non-compliance of quarantine rules in certain situations.

The health and safety of our students at Lakehead University is our number one priority.  Lakehead follows the recommendations of various authorities including the government of Canada and provincial and local public health authorities.

Please carefully read each quarantine information planning section listed below and then complete the mandatory online quarantine commitment plan. The information on this form will be electronically and confidentially submitted to the International Office at Lakehead University. 

Allow 72 hours after submission to be contacted by Lakehead University to either help you adjust your quarantine plan to meet government guidelines (if necessary), or to approve your plan and provide you with a Quarantine Approval Letter that you will need to present to CBSA to be considered for entry into Canada.

CHECK HERE FOR UP TO DATE INFORMATION ON TRAVEL RESTRICTIONS:

https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html

Quarantine approval will occur in two stages

Quarantine Stage 1 Approval: The first stage is submitting your application submission for quarantine approval consideration, which involves a detailed review of your proposed quarantine accommodation plan including ability to provide food, medication and necessities of life (to meet public health and government requirements) for 14 days (or longer if you test positive for COVID-19).  Additionally, at this stage Lakehead University will check your registration to ensure that you are registered as a full time student and that you have a working phone number that can be reached while you are in Canada (a requirement to be issued travel documents). Allow 72 hours for this stage to be complete (during regular business hours Monday-Friday 8:30-4:30 excluding statutory and university holidays).  During this stage expect the quarantine team to probe and ask important questions for your and the Lakehead community safety.  Once this process is complete you will receive an email and a link for you to proceed with the secondary approval and final stage required to receive your quarantine travel needed prior to departure from your country to attend Lakehead University.

Quarantine Stage 2 Approval:  Congratulations! Once you receive the email and link to complete second stage quarantine approval will be sent to your email.  Once you receive this notification of Quarantine Stage 2 approval, you are prepared to proceed with arranging your COVID-19 negative laboratory COVID-19 molecular polymerase chain reaction (or PCR) test and to arrange your airflight to Thunder Bay, Ontario.

Please note the COVID-19 negative laboratory COVID-19 molecular polymerase chain reaction (or PCR) test result must be obtained within 72 hours prior to your scheduled departure to CanadaPlease keep this 72 hour requirement in mind when booking your flight to Canada*.  Also be prepared to carry with you a print copy of your COVID-19 negative laboratory COVID-19 molecular polymerase chain reaction (or PCR) test to present as documentation to your chosen airline prior to boarding your flight to Canada. 

Your Stage 2 link will require you to confirm that you have or will have your COVID-19 negative laboratory COVID-19 molecular polymerase chain reaction (or PCR) test completed in 72 hours prior to your scheduled departure to Canada.  Also this link will require you to upload your confirmed flight itinerary to Canada.  Once the Quarantine Approval team receives your completed Stage 2 Quarantine Approval Submission we will email you your Quarantine Approval Travel Letter within 48 hours of your fully completed Stage 2 Quarantine Approval submission, which you will be required to print (along with a Quarantine Checklist) and carry with you for presentation to CBSA officials at the port of entry. 

PLEASE NOTE:

1. Students travelling from outside of Canada must have their quarantine plans pre-approved by their designated learning institution (DLI) to ensure the quarantine requirements laid out in the institution’s COVID-19 Readiness Plan submitted to the government is adhered to.  As such only students arriving from outside of Canada who follow this quarantine approval letter process will be eligible to travel and to be considered for entry to Canada.

2. For compliance with Lakehead University’s COVID-19 Readiness Plan, only students arriving from outside of Canada that plan to live in Thunder Bay (Thunder Bay Campus) or Orillia (Orillia Campus) are eligible for quarantine approval letters.  Lakehead University cannot approve a quarantine plan if you are staying outside of these locations to ensure that we are complying with our COVID-19 Readiness Plan requirements outlined to government officials.

3. All international students arriving from outside of Canada are automatically pre-registered in Ontario’s University Health Insurance Program (UHIP) once we confirm they will be arriving.  International Student Services and the English Language Center coordinates with the Lakehead Finance department to ensure that our students have health care coverage with either UHIP or GUARD Me coverage which covers healthcare needs (including COVID-19) for all students. Fees for healthcare coverage are appropriately added to each individual student account and is included in their semester fee coverage. Also note additional Extended Health Care coverage is available at the beginning of each semester through Lakehead Universities Student Union (LUSU).  More information on the extended health insurance plan can be found here: https://lusu.ca/healthplan/

* Travellers seeking entry to Canada from select destinations are required to provide evidence of a negative Covid-19 test completed 96 hours prior to their flight departure: https://tc.canada.ca/en/initiatives/covid-19-measures-updates-guidance-issued-transport-canada/covid-19-pre-departure-testing-transport-canada-interim-order).

 

International Student Check List

1. Plan your Arrival

Your first step is to review the Lakehead University Quarantine Commitment Plan website.  It is extremely important to review all sections and fully understand all the information and your responsibilities. Having an approved Quarantine Commitment Plan is required for entry into Canada as Lakehead University is assuming responsibility for monitoring your quarantine to reduce the risk of COVID-19 transmission on our campuses.  Your Lakehead Quarantine Plan approval is a two step process.  Once you submit your stage one request via the website e-form our LU Quarantine Team will review and get back to you with follow up questions.  DO NOT book your flights until your stage one is approved.  If approved you will be provided with a link to complete stage two.  It is at this point you will book your flight.  Once stage two is received and full approved, you will be provided a Quarantine Approval Letter, checklist and transportation voucher. You must print and carry with you all of these documents to present at the port of entry.

Please review the following information:

1. As of January 7th all travellers seeking entry to Canada are required to provide evidence of a negative Covid-19 test completed 72 hours prior to their flight departure*.

Please visit this link for more information:  https://www.canada.ca/en/transport-canada/news/2020/12/pre-departure-covid-19-testing-and-negative-results-to-be-required-for-all-air-travellers-coming-to-canada.html  For students travelling internationally you need to familiarize yourself with Covid-19 testing requirements prior to booking your flight.

2. Mandatory Government Hotel Quarantine at Port of Entry: In effect as of February 22, 2021, all air travellers arriving in Canada, with very limited exceptions, must reserve a room in a Government of Canada-approved hotel for three nights at their own cost, and take a COVID-19 molecular test on arrival at their own cost.

If you are travelling to Canada during this time you must have the financial resources to pay for government mandated quarantine up to $2,000 for three days and longer and more expensive if you test positive for Covid-19. Be prepared to be delayed. You will be required to book a government hotel by calling the number below. Please be prepared for long wait times on the phone, however this is currently the only option. Once your hotel is booked, you are required to upload your booking receipt into the Can Arrive app to present at the port of entry. Hotel Booking numbers:
- 1-800-461-9999 (within Canada and the United States)
- 1-866-335-3237 (TTY for those with hearing or speech impairments)
- 1-204-983-3500 or 1-506-636-5064 (outside Canada and the United States – long distance charges apply)
Visit for more information:https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/mandatory-hotel-stay-air-travellers/list-government-authorized-hotels-booking.html

Make sure you are aware of the start date of your classes and plan to arrive at least 14 days prior to complete your quarantine period prior to classes starting. Click here for more information about class start dates.  For English Language program students please follow this link for more information on the start date of your program. 

Visit IRCC's website for the most up to date information: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/temporary-residence/study-permit.html#sec1.3

  • In addition to the Quarantine Approval Letter you will be provided a free taxi voucher that will take you from the airport to your quarantine location. This transportation voucher will be dated for the date you provide as your arrival to please ensure this information is correct on your form. You are not able to stop anywhere between the airport and your place of quarantine for the next 14 days- so plan accordingly.Save the Lakehead International Emergency Numbers in your Phone. 

  • Download the ArriveCAN app

    As of November 21, 2020, travellers coming to Canada by air will be required to use the ArriveCAN APP.  

    IRCC expects that the ARRIVECAN APP must be downloaded on your mobile phone prior to arrival.  In addition to getting your Quarantine Commitment Plan Approval and Approval Letter from Lakehead International, you are also required to submit your quarantine approval plan details to the ARRIVECAN APP.  Once you submit your quarantine plan to the ARRIVECAN APP you will be given a receipt which you are REQUIRED TO CARRY WITH YOU to the Port of Entry (POE) and present to the Canadian Border Services Officer.  If you have not done this prior to arrival (and you did not request accommodation) then the CBSA Officer can issue large fines.  The CBSA Officer will require your receipt to scan to pull up your ARRIVECAN File to review. Please visit this website to download this APP and to submit the details of your approved Lakehead University Quarantine plan:  https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan.html


    As of November 21, 2020, travellers will be required to confirm within 48 hours that they have arrived at their place of quarantine or isolation and those in quarantine must complete a daily COVID-19 symptom self-assessment during their quarantine period. They will be able to submit information through the ArriveCAN app or by calling a toll-free number (1-833-641-0343).

  • Prior to arrival please ensure that you are familiar with Canada Health’s requirements for appropriate cleaning and disinfection standards for COVID-19 in preparation for your quarantine in Canada.

Please review the following links:
Proper cleaning: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks/cleaning-disinfecting.html and
Cleaning products:https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19.html to ensure that they are familiar with Canada Health’s requirements for appropriate cleaning and disinfection standards for COVID-19 in preparation for their quarantine in Canada

Thunder Bay Campus: 1-807-631-4123 (during your travels and arrival) 1-807-627-8701 (after you arrive)

Orillia Campus: 1-705-323-0074

It is recommended that all students arriving from outside Canada review the following mandatory guidelines for a suitable 14 day quarantine site and ensure that their plan meets these guidelines:

Canada public health at: 

Important Information for when you Reach the Port of Entry to Canada

When you arrive at your port of entry in Canada, the Canadian Border Agency will assess your health. If you’re a foreign national, and you have symptoms of COVID-19, you won’t be allowed to enter Canada.  

They will ask you the following questions: 

  • Where will you quarantine (self isolate)
  • How will you get to the location you will be self isolating
  • Will you be in contact with vulnerable people
  • What is the address of the location you are staying and a valid contact number to reach you
  • Who will get you groceries or food and do you require any medication
  • Provide a valid, working phone number for them to contact you
  • You must have Canadian cash on you to show the officer- you won't be able to go to a bank until after your 14 day quarantine so you must have cash to support yourself and a credit card that works in Canada is advised
  • Must present your Quarantine Approval Letter to the CBSA border officer.  You can reference the government website form more information about Quarantine requirements: (https://www.canada.ca/en/public-health/services/publications/diseases-conditions/2019-novel-coronavirus-information-sheet.html)
  • If you have a layover in Toronto before connecting to your final destination that requires you to stay overnight you will be required to stay at a hotel- you cannot sleep at the airport overnight
2. Quarantine Accommodations

Mandatory Government Hotel Quarantine at Port of Entry

The Government of Canada announced new rules on international travel, in addition to the multi-layered approach on COVID-19 already in place. These include:

Cancelled Flights: The government and Canada’s airlines have agreed to suspend all flights to and from Mexico and Caribbean countries until April 30, 2021. This will be in effect as of January 31, 2021.

Mandatory Government Hotel Quarantine at Port of Entry: In effect as of February 22, 2021, all air travellers arriving in Canada, with very limited exceptions, must reserve a room in a Government of Canada-approved hotel for three nights at their own cost, and take a COVID-19 molecular test on arrival at their own cost.

If you are travelling to Canada during this time you must have the financial resources to pay for government mandated quarantine up to $2,000 for three days and longer and more expensive if you test positive for Covid-19. Be prepared to be delayed. You will be required to book a government hotel by calling the number below. Please be prepared for long wait times on the phone, however this is currently the only option. Once your hotel is booked, you are required to upload your booking receipt into the Can Arrive app to present at the port of entry. Hotel Booking numbers:

- 1-800-461-9999 (within Canada and the United States)

- 1-866-335-3237 (TTY for those with hearing or speech impairments)

- 1-204-983-3500 or 1-506-636-5064 (outside Canada and the United States – long distance charges apply)

Visit for more information: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/mandatory-hotel-stay-air-travellers/list-government-authorized-hotels-booking.html 

When you get to stage two of the LU Quarantine Approval Process which is when you can book your flights, you will be required to book your flight to Thunder Bay (for Thunder Bay campus students only). Please ensure this flight is flexible and rebookable.

Lakehead University Campus Residence Quarantine Facilities

It is strongly recommended that you quarantine at Lakehead University Campus Residence.  You will have direct support from the Residence Life Team on campus and wifi available upon arrival which is extremely important. 

Lakehead University Residence is offering Quarantine Accommodations for any students and dependents travelling internationally to Thunder Bay or Orillia and requiring 14 day self-isolation. 

How to Book Campus Residence Quarantine Facility:

Thunder Bay Campus: Ashley Fretz at resops@lakeheadu.ca

Orillia Campus: Bernadette Pickles at orilliaresidence@lakeheadu.ca


Thunder Bay Residence

Rates:

$600.00 for the 14-day quarantine for 1 person

$50.00 for each extra bedroom for families (maximum of 4 bedrooms total per townhouse)

$19.86 per day per person for daily meal delivery (optional)

No charge to stay longer if you receive a positive Covid-19 test.


What Residence Quarantine Facilities include:

Your quarantine townhouse will include:

  • Private entrance

  • Full kitchen with a stove, oven, fridge, freezer, microwave, some dishes and cookware including:

    • Kettle

    • Toaster

    • Coffee pot, tea pot & juice jug

    • Plates, cups/glasses/mugs, & cutlery (spoons, forks, knives)

    • Cooking utensils (measuring cup, ladle, whisk, spatula, pasta fork, cutting knives)

    • Pots, frying pan, baking sheet

    • Colander/strainer

    • Bottle opener, corkscrew & can opener

    • Cutting board

    • Oven mitts

    • Dish soap, dishcloths & dish towels

  • Full bathroom with a tub, shower, sink and toilet and 3 rolls of toilet paper (toiletries such as shampoo, toothpaste, and soap are NOT included.)

  • Dining area with a table and 4 chairs

  • Living room with a sofa, 2 armchairs, coffee table and TV with cable

  • Bedroom with a bed, mattress, pillows, bedding, towels, and washcloths

  • Free wifi

  • Heat, electricity, water included in price

  • Residence support team if you have any questions or concerns with your townhouse during your stay

To view more information on campus residence, please visit their website: https://www.lakeheadu.ca/students/student-life/residence/tb

 

Thunder Bay Campus Food Services:

During your quarantine in campus residence, you can choose to use our Aramark food service provider on campus.  Please visit the following website for details: https://www.lakeheadu.ca/faculty-and-staff/departments/services/conference/tb/food-services/node/31838

  • Meal Delivery (3 meals per day)- $19.86 per person, per day

  • On campus grocery delivery (cook your own meals)- prices will vary depending on your order 

PLEASE NOTE: Campus food services are not available from April 20, 2021- August 31, 2021.  

If you are doing your quarantine on campus during this time you will have to use food resources within the Thunder Bay community 

  • Walmart- using Instacart

  • Skip the Dishes or Uber Eats (take out food)

  • other grocery delivery services  

    Orillia Residence

Rates:

  • $600 for the 14-day quarantine period 

  • Additional $50 per day (*Please note you will need to remain in quarantine until you receive a negative Covid-19 test result as per the guidelines from our local public health unit. No charge for additional days if you receive a positive Covid-19 test.)

  • $20.10 per day + HST for your meal plan (3 meals per day)

    • It is mandatory that students completing quarantine in Orillia Residence enrol in the meal plan. All meals will be delivered to the students room. Meal plan menus will be provided to students in advance so they can select their meals. 

    • You may also choose to have food delivered through services such as Skip the Dishes, Door Dash, Uber Eats or grocery delivery services. These expenses are not included in your meal plan and you will be responsible for placing your orders.


What Residence Quarantine Facilities include:

  • a double bed

  • desk

  • chair

  • small refrigerator

  • an adjoining full bathroom including bathtub/shower, toilet and sink

  • Students will be provided with bed and bath linens but are required to bring their own toiletries and personal hygiene products 

  • Students are provided with garbage bags and recycling bins, and are asked to put their garbage and recycling bins in the hallway outside their door by 12 noon daily

To view more information on the Orillia Residence, please visit: https://www.lakeheadu.ca/students/student-life/residence/or/ 

3. Prepare for 14 day Quarantine

Please ensure you have downloaded the Ontario self assessment tool to monitor your symptoms during your quarantine.  You can download the self assessment tool here:   https://covid-19.ontario.ca/self-assessment/ Please have this done prior to travel. 

Review the following resources

Government of Canada’s Quarantine Act 

https://www.cbsa-asfc.gc.ca/services/covid/non-canadians-canadiens-eng.html

Self-isolation guidelines set out by the Canadian Ministry of Public Health.

ArriveCAN app.

Mandatory Government Hotel Quarantine at Port of Entry: 

In effect as of February 22, 2021, all air travellers arriving in Canada, with very limited exceptions, must reserve a room in a Government of Canada-approved hotel for three                nights at their own cost, and take a COVID-19 molecular test upon arrival.

If you are travelling to Canada during this time you must have the financial resources to pay for government mandated quarantine up to $2,000 for three days. This hotel booking must be done prior to your departure.  Once your hotel is booked, you are required to upload your booking receipt into the Can Arrive app to present at the port of entry.  The only option at this time for booking the mandatory hotel is by phone.  Please note there are long wait times on the phone so please plan ahead.

Hotel Booking numbers:

        - 1-800-461-9999 (within Canada and the United States)
        - 1-866-335-3237 (TTY for those with hearing or speech impairments)
        - 1-204-983-3500 or 1-506-636-5064 (outside Canada and the United States – long distance charges apply)

         Visit for more information:https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/mandatory-hotel-stay-air-  travellers/list-government-authorized-hotels-booking.html

Mandatory Covid 19 Testing in Thunder Bay/Orillia:

In addition to your test at the port of entry,  you will be required to have another Covid 19 test during your quarantine in Thunder Bay or Orillia.  Depending on your campus this will be done on day 7 (Thunder Bay campus) or day 14 (Orillia campus).  These tests are booked by the Lakehead International Quarantine team and your test date and time will be emailed to you.   You have consented in your quarantine plan submission for us to send in your referral form and information on your behalf to our local EMS medical units.

Please note:

If you should test positive to Covid 19 during your quarantine, you will be connected with our local Public Health department.  You will be required to stay an additional 10 days in quarantine, from the test positive date, and Public Health will determine your new date that you will be allowed to leave quarantine.  All students (and dependents) pre-arrival are advised of this requirement accordingly.  Students are informed that all regular quarantine check-in requirements will apply including daily wellness check-ins, students doing their daily COVID-19 self-assessments, and all students (and dependents) are checked to ensure they have appropriate access to medical assistance or necessities of life as required.

Please see below for some other items to consider during your Quarantine:

  • Make a plan for your physical and emotional health and wellness during the quarantine period which needs to include checking in with your international advisor twice a week (more if needed).  You can book virtual appointments with our advisors through our online booking system:  https://www.lakeheadu.ca/international/online-community/appointments
  • Review the Lakehead International Online community of care website for online programming options to stay connected and engaged: https://www.lakeheadu.ca/international/online-community
  • Confirm your quarantine location has access to phone and/or internet so you can stay in touch with family, friends, Lakehead International and public health authorities if needed.

Important Information for when you Reach the Port of Entry to Canada

When you arrive at your port of entry in Canada, the Canadian Border Agency will assess your health. If you’re a foreign national, and you have symptoms of COVID-19, you won’t be allowed to enter Canada. 

They will ask you the following questions:

  • Where will you quarantine (self isolate)
  • How will you get to the location you will be self isolating
  • Will you be in contact with vulnerable people
  • What is the address of the location you are staying and a valid contact number to reach you
  • Who will get you groceries or food and do you require any medication
  • Provide a valid, working phone number for them to contact you
  • You must have Canadian cash on you to show the officer- you won't be able to go to a bank until after your 14 day quarantine so you must have cash to support yourself and a credit card that works in Canada is advised
4. Packing and Travelling

In addition to regular packing requirements you should plan to bring:

  • Numerous face masks including disposable and reusable cloth face masks.  A box of plastic disposable gloves, travel size hand sanitizer and wipes and a thermometer.

  • Be sure to have some of these items in your carry-on luggage to access during travel

  • Be sure you have the following documents available when you arrive at the port of entry.  Make sure you pack them in your carry on luggage.  You will be required to present these to the Canadian Border Agents when you go through customs and immigration.

  • Please ensure you bring enough clothing and basic necessities to last you a full 14 days.  You will not be able to leave your quarantine location and therefore may not have access to laundry facilities.  Please ensure you plan accordingly and pack more than you need. 

1. Passport

2. Study permit or letter of confirmation from Immigration, Refugee and Citizenship Canada

3. A printed copy of your Original Letter of Acceptance (Offer of Admission) from Lakehead University (this can be found in MyInfo under your Applicant tab)

4. A printed copy of Your Enrolment Verification Letter (this can be found in your Lakehead MyInfo account under the student tab- course registration-enrolment verification) You may be asked to prove your current enrolment with a full course load.

5. A printed copy of Your Lakehead University Quarantine Approval Letter (you must have this printed to provide to the CBSA officer)

6. Quarantine site information including the address and contact number for the transportation company (use your quarantine check list that was provided)

7. Contact information for Lakehead University

Thunder Bay Campus: 1-807-631-4123 (during your travels and arrival) 1-807-627-8701 (after you arrive)

Orillia Campus: 1-705-323-0074

5. Arriving to Thunder Bay or Orillia
  • You will use your transportation voucher to take you to your arranged quarantine location.
    Thunder Bay quarantine transportation:
    1. Our Transportation provider has agreed to transport all students from the airport to their quarantine location (direct, no stops will be permitted).  Drivers will only accept the taxi voucher our students present and the transportation is charged directly to our Lakehead University account.
    2. Lakehead University has verified that all transportation provided has a plan to have been sanitized appropriately after each transport.  Additionally, Lakehead University has verified with the transportation company the cleaning products used including the driver's confirmed use of PPE.
    3. All vehicles have installed plexiglass barriers to ensure social distancing and protection for both driver and passenger. 
     
    Orillia quarantine transportation:
    1. Our Transportation provider has agreed to transport all students from the airport to their quarantine location in Orillia (direct, no stops will be permitted).  Your transportation will be pre booked and prepaid.  You will check in with the transportation company at the airport and detailed information will be provided when your quarantine plan is approved. 
    2. Lakehead University has verified that all transportation provided has a plan to have been sanitized appropriately after each transport and all safety protocols will be in place for the safety of both the driver and passenger.  
    3. This transportation is private and non communal. 
  • Please ensure your quarantine location is aware of your arrival date and time
  • An advisor will be sending you your first Quarantine Check in Email on the first day you arrive so please check your emails at 12:30pm daily to respond within that 2 hour time frame.  Any non-compliance with your daily check ins will require Lakehead to report to the authorities.
6. During your Quarantine

Follow the Government of Canada’s Quarantine Act carefully.  This means that you must stay in your own room for 14 days and avoid contact with others.  

  • As part of your Lakehead Quarantine Commitment Plan you (and any dependents) will be required to check in with an advisor everyday of your 14 day self isolation. An international student advisor will email you daily at 12:30PM (EST) with a few basic questions and check in on how you are doing both physically and mentally.  Your health and safety is very important to us.  You will be required to respond to this email daily within 2 hours.  If the advisor does not hear back from you within a 2 hour time frame, we will have to move forward with our emergency plan as we will not be able to confirm your location or your health status.
  • It is a requirement that all students complete a daily self-assessment as part of their daily check ins during the quarantine period.   You can access the self-assessment tool here: https://www.thrive.health/health-canada-self-assessment-tool
  • Be prepared to have your Covid-19 test completed during your quarantine.  If you have not yet received a testing date from Lakehead International please email them at sscoordinator.intl@lakeheadu.ca to confirm the test date. They will make arrangements for the test to be completed by medical professionals at your place of residence (for Thunder Bay Students) or at the Orillia Covid-19 Assessment Centre (Orillia Students).
  • Practice good hygiene, keep your room well ventilated and clean
  • Stay connected with your International Advisors
  • Participate in the numerous online programming options Lakehead has available during this transitional period to meet other students and join in some fun interactive activities
  • Stay connected with family and friends
  • Monitor your physical and mental well-being.  If you are not feeling well, use the Government of Canada’s Covid-19 self-assessment tool to determine if you need further assessment or testing.  You can access the self-assessment tool here: https://www.thrive.health/health-canada-self-assessment-tool
  • If you need immediate medical attention call 9-1-1 for an ambulance
7. Reducing Stigma with Covid-19

Lakehead University has a zero-tolerance policy for racism and discrimination and specifically in regards to COVID-19 and the stigma attached to those quarantined, those who contract this virus, and for vulnerable student populations.  If you have experienced any discrimination regarding stigma attached to COVID-19 there is advocacy support available.  Please visit the websites noted below for the Office of Human Rights and Equity (OHRE) and the Ombudsperson Office to file a complaint.  If you are an international student at the Thunder Bay campus please contact the International Student Office at 807-627-8701.  Orillia campus student should call 1-705-323-0074.  You can also make a virtual appointment with an international student advisor via the following link:

https://www.lakeheadu.ca/international/online-community/appointments.

As such the Office of Human Rights and Equity has created a Covid-19 Stigma reduction resource page. The following link will provide you supports and contacts in regards to Lakehead University's zero-tolerance for racism and discrimination:

Office of Human Rights and Equity:
https://www.lakeheadu.ca/faculty-and-staff/departments/services/human-rights-and-equity/covid-19

Additional Contacts:

Ombudsperson Office:
https://www.lakeheadu.ca/faculty-and-staff/departments/services/ombuds-office
Non-Academic Student Code of Conduct:
https://www.lakeheadu.ca/sites/default/files/uploads/293/docs/Student-Conduct/Student

 

ADDITIONAL RESOURCES:

Mental Health and Wellness Resources: 

Stay safe during Covid-19:

8. After Quarantine

 Continue to be mindful of the public health directives and continue to practice proper hygiene, physical distancing rules and social gathering limits. 

Lakehead University is here for you!  If you have any questions during your preparations please don’t hesitate to contact us.

 
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