• Utilizing a collaborative approach to work with University and community partners in order to provide an integrated service model and work with students to define their circle of care.

• Promoting a respectful, compassionate environment that recognizes the importance of human dignity.

• Following a student-centred approach by ensuring students guide their care and that services are tailored to meet their unique needs and goals.

• Offer accessible and timely services to students that meet their needs.

• Utilizing a strength-based, trauma-informed approach that recognizes that people are inherently good and every one comes with capabilities and experiences that are integral to their learning and development.

Patients/Clients are treated with respect, consideration, and dignity, and are provided with courteous, professional care without discrimination due to race, ethnicity, gender, sexual orientation, religion, or country of origin. 

Patients/Clients have the right:

• to select and/or change their health care provider.

• to receive care in an inclusive, safe and, welcoming environment

• to participate in decisions regarding their healthcare treatment; and to have their cultural beliefs and traditions respected in the treatment process.

• to have their personal health information treated in confidence (link to Privacy Statement here)

• to be addressed according to their preference 

• to accessible information regarding the scope and availability of services

• To provide useful feedback about services and policies

• To follow our cancellation policy and inform us if you are unable to attend your scheduled appointment the business day prior.

• To be on time for your scheduled appointment

• To treat others with courtesy and respect 

• To be an active participant in your care and discuss any difficulties or questions you might have about adhering to the treatment plan and/or following recommendations.

Prettie Residence

Monday, Tuesday, Wednesday & Friday- 8:45 am - 4:15 pm (closed for lunch 12:30pm-1:30pm)

Thursday- 8:45 am - 3:30 pm (closed for lunch 12:30pm-1:30pm)

(807) 343-8361

Please note our phone lines are monitored in the hours below:

Mon, Tues, Weds, Fri- 9:00-4:15 

Thursday- 9:00-3:15 

health@lakeheadu.ca

Residence Building

OR 1015

Monday - Friday-8:30 am - 4:30 pm

(705) 330-4010 ext. 2116

Fax: (705) 326-9031

orluwell@lakeheadu.ca

Full-time and Part-time undergraduate and graduate students who have paid the appropriate ancillary fees are eligible to access Student Health and Wellness services. Learn more about Lakehead Ancillary Fees.

Eligible students typically have access to the services for the current academic year. Eligibility for services continues until the end of August. This means that students are still eligible during summer months when they are not enrolled in classes as long as they are returning to Lakehead in the fall. 

In addition, when accessing our health services, eligible students must also provide proof of valid health insurance coverage. Examples of health insurance coverage are OHIP, other provincial health insurance plans, or the University Health insurance Plan (UHIP). Students must bring their student card and proof of valid health insurance coverage when booking an appointment or checking in for an appointment.

If you have questions about your eligibility: 

Thunder Bay- Contact us by calling (807) 343-8361 or visit the Centre in person. 

Orillia- Contact us by calling (705) 330-4010 ext. 2116 or visit the Centre in person.

Thunder Bay

If you need to cancel an appointment, please call us the business day prior by 4:00 pm so that we can open up that spot for someone else who may need it.

Out of respect for other students needing appointments and our practitioners’ time, if a patient does not show up for a scheduled appointment and does not provide any type of advanced notice, a no-show fee will be charged.  No-show fees are assigned by the physician and range from $30.00 - $140.00, depending on the type of appointment missed.  

You can cancel your appointment by calling 343-8361.

Orillia

If you need to cancel an appointment, please call us the business day prior by 4:00 pm so that we can open up that spot for someone else who may need it.

This statement provides a general description of Student Health and Wellness’s information practices.

Lakehead University is temporarily suspending the need for a student who is ill to provide a Certificate of Illness or Incapacitation completed by a Medical Professional as per University Regulation IV “Examinations – Missed Examinations Due to Illness or Other Extenuating Circumstances”. For more information on procedures that have been temporarily implemented, please visit the Information For Students: Student Illness & Missed Exams page.

Guidelines

The guidelines and processes for issuing certificates have been adopted in the hopes that they will support:

• Improved access to medical care for students
• Physicians in providing care which is fiscally responsible and;
• A streamlined process for students, staff and faculty.

Circumstances

Certificates may be issued in situations where a current illness or injury results in a significant disruption of academic or practical work. Students must have seen the professional at the time of illness or injury. There is a nominal charge ($5) for medical notes for academics.

In some instances, Medical Certificates may be considered for a third-party request and a third-party charge will be levied.

Circumstances in which a Certificates of Incapacity will not be issued are events or minor illnesses which may disrupt academics. They may include:

• Missed labs and classes
• Death or serious illness in the family - documentation from a funeral home or hospital is sufficient
• Past illnesses - without some form of documentation at the time of illness, a medical certificate will not be issued
• Obvious injury (e.g., a broken bone in a cast, an eye-patched)
• Documenting a stressful time in the past
• Long-term sleep/wake problems related to lifestyle

This should be dealt with between the faculty member and the student.

Students with circumstances outside these guidelines should speak with their professor. If further resolution is required, the student should speak with the Chair/Director of their department or the Dean of the faculty; or Enrolment Services.

Intent

The intent of these processes is to place responsibility for class attendance and achievement upon the student. Course requirements and class attendance are administrative matters between the student and professor or instructor. Staff do not have the power to excuse students from their classes. It is very difficult to judge objectively whether a student can attend class and it is impossible to assess the seriousness of a past condition when there are no longer any signs or symptoms. 

It is the responsibility of the student to notify professors/instructors when they are unable to attend class, complete an assignment, or fulfill practicum obligations because of illness or injury.

Certificates

Certificates, when provided, will be completed, dated and signed by the professional and student. The original will be given to the student to deliver to the appropriate faculty member(s) or to Enrolment Services for final exams. Any additional copies are to be made by the student. A copy will be retained in the student's file in the Student Health and Wellness Centre.

Note: Centre Certificates for final exams will be accepted by Enrolment Services if dated as seen by the Centre professional within three (3) business days of the missed exam.