About Our Team

With over 8 decades of combined experience in the events and hospitality industry, our team is here to ensure your needs are not only taken care of, but your expectations surpassed. With facilities spread across two campuses and local connections within each community, we're well equipped to handle your dream event. From weddings to corporate retreats, formal dinners to on-site meal delivery, we guarantee a unique hospitality experience you won't forget.

Mission, Vision, and Values

Our Mission

Our purpose is our clients. Our industry adaptable professionals strive to create a barrier-free environment of knowledge, support, and community. We are committed to ensuring everybody is left with a positive and lasting impression of their experience and our institution.

Our Vision

To be strong advocates who drive innovation and build connections within our institution and the hospitality industry in the pursuit of exceptional experiences.

Guiding Principles

We are committed to:

  • Providing our clients with a convenient and streamlined customer service experience throughout the event process

  • Providing our support by expanding our knowledge centre for the continued betterment of the University Experience

  • Developing a relationship with our clients to create a sense of belonging to the Lakehead Community

  • Archiving historical data and best practices from events

  • Remaining at the cutting edge of the event and dining industry and at the forefront of ever-evolving trends.

  • Empowering our employees to develop the skills and knowledge they need for their future goals and aspirations

  • Making environmentally and economically sustainable choices

  • Supporting and enhancing the University‚Äôs mission, vision and strategic plan

Who Are We?

Christine

Costa-Wilson

Director, Food & Conference Services - Thunder Bay & Orillia

Campus: Thunder Bay

Office Location: Bartley Residence: K 107

Phone Number: 8073438779 ext.

Email: ccosta@lakeheadu.ca

Read more about Christine Costa-Wilson

Lynn

Fortney

Residence & Conference Services

Manager

Campus: Orillia

Office Location: OR 2013

Phone Number: +1 (705) 330-4010ext. 3002

Email: lfortney@lakeheadu.ca

More: Read more about Lynn Fortney

Heleena

Stephens

Manager, Conference Services

Manager

Campus: Thunder Bay

Office Location: Bartley Residence: K 104

Phone Number: +1 (807) 343-8878

Email: manager.confserv@lakeheadu.ca

More: Read more about Heleena Stephens

Austin

Burr

Coordinator, Conference Services

Personnel

Campus: Thunder Bay

Office Location: Bartley Residence: K 109

Phone Number: +1 807-343-8379

Email: coord.confserv@lakeheadu.ca

More: Read more about Austin Burr

Caitlin

Reeves

Senior Coordinator, Conference Services

Personnel

Campus: Thunder Bay

Office Location: Bartley Residence: K108

Phone Number: +1 (807) 343-8398

Email: srcoord.confserv@lakeheadu.ca

More: Read more about Caitlin Reeves