About Our Team

With over 8 decades of combined experience in the events and hospitality industry, our team is here to ensure your needs are not only taken care of, but your expectations surpassed. With facilities spread across two campuses and local connections within each community, we're well equipped to handle your dream event. From weddings to corporate retreats, formal dinners to on-site meal delivery, we guarantee a unique hospitality experience you won't forget.

Mission, Vision, and Values

Our Mission

Our purpose is our clients. Our industry adaptable professionals strive to create a barrier-free environment of knowledge, support, and community. We are committed to ensuring everybody is left with a positive and lasting impression of their experience and our institution.

Our Vision

To be strong advocates who drive innovation and build connections within our institution and the hospitality industry in the pursuit of exceptional experiences.

Guiding Principles

We are committed to:

  • Providing our clients with a convenient and streamlined customer service experience throughout the event process
  • Providing our support by expanding our knowledge centre for the continued betterment of the University Experience
  • Developing a relationship with our clients to create a sense of belonging to the Lakehead Community
  • Archiving historical data and best practices from events
  • Remaining at the cutting edge of the event and dining industry and at the forefront of ever-evolving trends.
  • Empowering our employees to develop the skills and knowledge they need for their future goals and aspirations
  • Making environmentally and economically sustainable choices
  • Supporting and enhancing the University‚Äôs mission, vision and strategic plan

Who Are We?



Director, Food & Conference Services - Thunder Bay & Orillia

Campus: Thunder Bay

Office Location: Bartley Residence: K 107

Phone Number: (807) 343-8010 ext. 8779

Email: ccosta@lakeheadu.ca

Read more about Christine Costa-Wilson



Residence, Food & Conference Services - Orillia


Campus: Orillia

Office Location: OR 2013

Phone Number: +1 (705) 330-4010ext. 3002

Email: lfortney@lakeheadu.ca

More: Read more about Lynn Fortney



Food & Conference Services - Thunder Bay


Campus: Thunder Bay

Office Location: Bartley Residence: K 104

Phone Number: +1 (807) 343-8010ext. 8878

Email: manager.confserv@lakeheadu.ca

More: Read more about Heleena Stephens



Food & Conference Services Senior Coordinator - Thunder Bay


Campus: Thunder Bay

Office Location: Food & Conference Services

Phone Number: +1 807-343-8010ext. 8629

Email: cynthia.hodgson@lakeheadu.ca

More: Read more about Cynthia Hodgson