• Process archival records and collections through appraisal, arrangement, description, metadata creation, and preservation activities in accordance with archival standards. Write finding aids and descriptive material to enable better research.
• Digitize archival materials and create metadata to support digital preservation, online access, and digital exhibits.
• Provide reference and research assistance to on-site and remote users, including retrieval, reproduction, and reshelving of archival materials. Provide orientation and guidance to new researchers and assist them in identifying relevant materials.
• Support exhibits and outreach initiatives by selecting, preparing, and interpreting archival materials for physical and digital displays, tours, and events.
• Maintain archival operations through environmental monitoring, storage and location control management, professional development, and participation in library-wide projects and initiatives.
• Follow new developments in the archival field, including standards and best practices; maintain active involvement in archival or related associations and organizations.

• Participate in the setup, movement, maintenance and cleanup of furniture, equipment and conference locations for Residence and Conference Services functions, indoors and outdoors, on and off Campus based on Action Sheets and Work Orders.
• Perform housekeeping turnovers for hotel/suite-style accommodations and complete custodial duties including cleaning, dusting, washing and sanitizing Residence and conference spaces, replenishing supplies, removing refuse and maintaining waste containers and disposal units.
• Promptly report fire, vandalism, major hazards, repairs, alterations, service malfunctions for assignment and other matters of an irregular nature to supervisor or security personnel.
• Perform general building maintenance including replacing burned-out lamps, maintaining floors using appropriate equipment, and assisting with snow and ice removal from assigned entrances and emergency exits.
• Work in compliance with the Occupational Health & Safety Act, WHMIS Regulation, applicable health and  health and safety related legislation and standards and with such workplace practices as outlined by the immediate supervisor and perform other duties as assigned.

• Patrols campus to prevent and discover, observe and report offences, including potential intruders and criminal offenders, trespassers and those in break of University policy.
• Conduct patrols for insecure area, fire and other threats to campus structures including equipment malfunctions and makes reports and takes appropriate action
• Engage in parking and smoking control and enforcement
• Respond to inquiries and follow up with required information or responses;
• Respond to emergency medical calls for service on campus;
• Provides walking escort services for Faculty, Students and Staff;
• Works with other Security Guards, Emergency First Response Team (EFRT), and Emergency Services (Police, Ambulance, Fire) as required;
• Responsible to assisting and direction to visitors, staff and students;
• Enter data in various computer programs on a daily basis;
• Assists with University lost and found service;
• Completes and submits timely reports and administrative forms as required;
• Relieve Associate / Security Guards as is required;
• Perform other related duties as assigned.

• Provide compassionate and caring support to Indigenous students and families to help them with their transition to post-secondary school life;
• Provide comprehensive and skilled administrative support to the chair and department, including drafting professional correspondence and reports and carrying out complex workflows and processes with great attention to detail;
• Assist with the promotion of the programs and recruitment of students at various community events and educational fairs;
• Assist with the preparation of promotional materials, marks submissions, recommendations for the Ontario College of Teachers (OCT), surveys, and graduate records;
• Maintain detailed and complex electronic files and databases with student records, enrolment and program statistics;
• Working closely with the chair and program coordinators, oversee the logistical organization, scheduling, course allocation, and student support associated with all departmental programming, including working alongside the Administrative Assistant of the KITEP language and culture programs;
• Assist in the organization of departmental events and programming, such as ceremonial activities and land-based culture campus;
• Create and manage all departmental and program social media platforms and external communications;
• Provide administrative and general technical support to program faculty, contract lecturers, work-study students, and staff;
• Liaise with administrative personnel in other Faculty of Education departments to uphold a cohesive and collaborative culture;
• Other related duties as required.

• Serve as the primary contact for all labour relations matters, including interpreting collective agreements, addressing grievances, and supporting the arbitration process.
• Develop and implement proactive labour relations strategies to prevent disputes and foster a collaborative work environment. 
• Provide expert guidance on complex employee relations issues, including performance management, disciplinary actions, and conflict resolution. 
• Conduct investigations into workplace harassment or misconduct, ensuring fair and impartial outcomes in compliance with university policies and legal requirements. 
• Stay updated on labour legislation and industry trends to inform policies and practices, minimizing legal risks and promoting compliance. 
• Develop and maintain a labour relations database to track grievance trends, arbitration outcomes, and other key metrics. 
• Foster positive relationships with union representatives, leadership, employees, and other stakeholders, serving as a resource and advisor on employee relations matters. 
• Develop and oversee diversity and inclusion initiatives to promote a fair and equitable workplace

- Draft, coordinate, and prepare detailed submissions for Research Ethics Boards (REB) and assist with updating standard operating procedures (SOPs) or manuals.
- Participant Outreach & Coordination: Coordinate study participants for focus groups, book rooms, arrange necessary materials, and conduct follow-up calls.
- Build and maintain respectful, collaborative relationships with First Nations communities, supporting community outreach, stakeholder engagement, and recruitment across diverse and rural communities.
- Administer questionnaires, conduct standardized or semi-structured interviews, and facilitate focus groups according to established protocols.
- Collect, code, process, and analyze qualitative and mixed-methods research data.
- Maintain and organize research databases to ensure complete compliance with regulatory, protocol, and quality assurance guidelines.
- Work actively as a member of an interdisciplinary team, draft correspondence, and contribute to summarizing findings for reports, manuscripts, and presentations.

Generic Job Characteristics
- Perform varied or complex technical and qualitative tasks requiring formal training, specialized knowledge, and a high degree of independence to ensure the day-to-day progress of research objectives.
- Conduct and coordinate research activities according to established scientific methods, applying related theories and practices to ensure quality control .
- Exercise initiative in setting priorities, applying standardized criteria to achieve desired research outcomes, and consulting with supervisors on protocol deviations.
- Take responsibility for data management, preliminary data analysis, and compiling data record.
Provide guidance to others on work sequences and assist in training junior research staff or students on procedures, best practices, and safety standards
Interact with external parties, community partners, and stakeholders with tact, diplomacy, and professional judgment

- Draft, coordinate, and prepare detailed submissions for Research Ethics Boards (REB) and assist with updating standard operating procedures (SOPs) or manuals.
- Participant Outreach & Coordination: Coordinate study participants for focus groups, book rooms, arrange necessary materials, and conduct follow-up calls.
- Build and maintain respectful, collaborative relationships with First Nations communities, supporting community outreach, stakeholder engagement, and recruitment across diverse and rural communities.
- Administer questionnaires, conduct standardized or semi-structured interviews, and facilitate focus groups according to established protocols.
- Collect, code, process, and analyze qualitative and mixed-methods research data.
- Maintain and organize research databases to ensure complete compliance with regulatory, protocol, and quality assurance guidelines.
- Work actively as a member of an interdisciplinary team, draft correspondence, and contribute to summarizing findings for reports, manuscripts, and presentations.

Generic Job Characteristics
- Perform varied or complex technical and qualitative tasks requiring formal training, specialized knowledge, and a high degree of independence to ensure the day-to-day progress of research objectives.
- Conduct and coordinate research activities according to established scientific methods, applying related theories and practices to ensure quality control .
- Exercise initiative in setting priorities, applying standardized criteria to achieve desired research outcomes, and consulting with supervisors on protocol deviations.
- Take responsibility for data management, preliminary data analysis, and compiling data record.
Provide guidance to others on work sequences and assist in training junior research staff or students on procedures, best practices, and safety standards
Interact with external parties, community partners, and stakeholders with tact, diplomacy, and professional judgment

• Develop, manage, oversee, and continuously improve processes related to student billing, invoicing, payments, refunds, and collections.
• Oversee the communication and publication of student fees and Student Financial Services information through University websites, MyPortal/myInfo, and mass communications to students, faculty, and staff.
• Provide functional oversight of the Accounts Receivable/Cash Receipts (AR/CR) and Self- Service Student Finance modules within Ellucian Colleague.
• Ensure student financial records are accurate, complete, secure, and maintained in accordance with applicable policies and requirements.
• Oversee the preparation, processing, troubleshooting, and filing of T2202 Tuition and Enrolment Certificates with the Canada Revenue Agency.
• Monitor and implement applicable federal and provincial requirements and directives affecting student tuition, student fees, and financial services.
• Provide functional guidance and collaborate with stakeholders on new programs, courses, graduate offerings, and initiatives that have student financial implications.
• Oversee the student financial experience for graduate students, including funding, refunds, adjustments, payroll deductions, and related processes.
• Provide advice and guidance to University departments regarding student fees, billing practices, payment deadlines, refunds, and financial policies.
• Build effective relationships across student service areas to support student success, retention, and satisfaction.

Access Services Supervision and Administration

• Supervises, guides, mentors, and develops up to 15 part-time student staff working in Access Services.
• Provides direction to student staff responsible for lending and borrowing, customer service, document delivery, and photo identification services.
• Establishes and oversees student staff schedules to ensure adequate coverage of physical and virtual service points during evening and weekend hours.
• Monitors Access Services operations and provides guidance and support to staff to ensure consistent, high-quality customer service.
• Addresses staff concerns and customer service issues and resolves operational challenges as appropriate.
• Establishes work priorities and plans for student staff based on operational requirements.
• Ensures the library is opened and closed according to established schedules.
• Approves part-time staff time cards and maintains accurate part-time staffing budget information.
• Works collaboratively with the Manager, Access Services and the Head, Access Services and Outreach to identify staffing needs and ensure appropriate service coverage.
• Provides backup support for part-time student staff at the Thunder Bay Education Library.
• Responds to questions and complaints from students, faculty, and staff and exercises appropriate judgment in resolving service issues, including approved exceptions such as loan-period extensions or library fine overrides.
• Considers accessibility guidelines and supports equitable access to library services.

Technology and Service Operations

• Works closely with the Technology Services Centre to ensure public computers and printers are operational and up to date.
• Coordinates with the Digital Initiatives Department, external service contractors, and vendors regarding technology not supported by the Technology Services Centre.
• Ensures relevant equipment and technology supporting evening and weekend operations is functioning effectively.
• Assists in collecting and analyzing usage data to identify service trends and make recommendations for improvements.

Library Collection and Stack Maintenance

• Assists with projects involving the shifting and relocation of library collections in collaboration with the Manager, Access Services.
• Works with Collection Services to organize materials located in off-site storage and coordinate retrieval of library materials.
• Provides statistics and information regarding library space and holdings to librarians as required.

Photo Identification Services

• Oversees the evening operation of the University's photo identification service.
• Issues University identification cards for students, faculty, and staff, as well as badges for various faculties and departments.
• Ensures photo identification equipment, including printers, computers, cameras, lighting, and supplies, is operational and maintained.

• Comprehensive and detailed supervision / mentoring of law students in the areas of written and oral advocacy, client management, file management, legal analysis, legal research, legal drafting, legal problem solving, negotiations with adverse parties and professional ethics.
• Ensure students are meeting all file and court deadlines and limitation periods.
• Ensure students provide accurate and strategically sound legal information to clients.
• Ensure accuracy of legal research conducted by and legal advice to be given by students, both of which must be reviewed and approved by the Review Counsel in advance.
• Ensure students comply with the Law Society of Ontario’s Rules of Professional Conduct.
• Meets regularly with students to provide guidance, and feedback on their file work.
• Travel in the region  as needed to facilitate provision and expansion of services into the region.
• Assist the Director in the delivery of the Clinical Legal Education course by providing training seminars to students, as required.
• Facilitates small group “reflective” exercises.
• Evaluates student performance to determine grades of students enrolled in the Clinical Legal Education course.
• When necessary, Review Counsel are required to assume carriage of a client file and provide legal representation when students are unable to fulfill the requirements of the legal retainer or are unable to appear in court.
• Maintain their license to practice law in Ontario.
• Completing their annual CPD training hours required by Law Society of Ontario.
• Undertaking self study to maintain an up to date knowledge of all areas of substantive law, practice and scholarly literature which is relevant to their work.
• In conjunction with the Director, oversees and supervises initiatives in Public Legal Education for members of the public, community groups and partners.
• Liaise with community partners as required, to determine topics and priorities for Public Legal Education initiatives.
• Other duties as assigned by the Director.

• Provide professional, timely and accurate customer service to potential and current applicants.
• Respond appropriately to all types of inquiries related to international graduate admissions, over the telephone, via e-mails, or mail.
• Provide general guidance on published guidelines and explain policies, processes, and procedures.
• Assist in managing deferral requests.
• Respond to all applicant and student questions pertaining to admission criteria and the application process.
• Triage international applicant requests to correct staff members.
• Act as the Graduate Studies point of contact for international agents.
• Respond to agents requests for applicant status updates.
• Coordinate meetings with agents as required.
• Produce reports on agent application numbers.
• Open and process mail and assist the Admissions Officers by processing incoming transcripts, scanning documents, and verifying English language test scores.
• Support IRCC Letter of Acceptance verification to speak to authenticity of an Offer of Admission for immigration purposes.

(35%) Career Education Curriculum Design, Service Delivery & Student Advising

• As the department’s curriculum lead, develops materials and resources to support program delivery by career advisors and faculty across the university, including but not limited to:  ensuring a consistently high quality of educational content is available for delivery, supporting advisors to make appropriate customizations of standard resources to reflect unique industries, and delegating and guiding the creation of new content for workshops, resource material, videos, and other educational content produced by members of the Career Services advising team.
• Ensuring that best practises in online/asynchronous education and digital learning are followed in the design, creation and facilitation of co-op preparation and career preparation courses available to students in D2L.
• Directly serving students seeking career guidance in support of meaningful career-connected learning
• Provide escalation support for co-op students seeking exceptions or experiencing unexpected challenges as part of their experience within the co-op program
• Connecting frequently with faculty champions and others engaged in career education at the University to share resources, best practises, and function as a subject matter expert with respect to preparing students for success in Work-integrated learning.

(30%) Team Leadership & Human Resources

• Recruiting, coaching and retaining and a high performing student-centred team of student-facing subject matter experts at all campuses, evaluating the performance of full and part time staff, ensuring that all staff possess the skills, abilities and resources necessary for successful operations
• Supporting the onboarding of direct and indirect reports as needed, supervise and provide leadership and training
• Works with director to ensure operating procedures are maintained in support of student and staff needs and applicable university policies.
• Represent the department as a leader and effectively champion and coordinate the mission, purpose, and processes of Career Services and Co-op, including their integration and coordination with activities crossing multiple service areas

(30%) Departmental Operations and Vendor Relationship Management

• Support the director in ensuring effective use of financial resources available to the department
• Sit on the Special Initiatives Fund Committee and other applicable operational leadership committees to ensure compliance with various financial, technical, and human resources policies
• Manage day-to-day relationships with departmental vendors and act as “super user” of key services including Orbis/MySuccess.Lakeheadu.ca and others, identify and make recommendations for renewal, termination, or creation of new vendor agreements.
• Accountable for overall success of services, schedule, and staffing of the Career Zone
• Ensure effective compilation, reporting, and mobilization of knowledge about key team success metrics including: contact advising hours, co-op student engagement and employment metrics, and student touchpoints.

(5%) Other duties and Special Projects

• Identify opportunities to develop special projects which would enrich the student experience or opportunities for students and foster inter-departmental collaboration
• Project management for Lakehead’s participation in special grants and employment-connected initiatives, national WIL awareness campaigns, and other projects as opportunities arise.
• Other duties as assigned 

• Review, verify, and process supplier invoices, cheque requisitions, travel and hospitality expense claims, and other accounts payable transactions in accordance with University policies, procedures, and applicable legislation.
• Ensure all payment requests comply with the University's Purchasing Policy, Controls & Signing Authority Policy, and established financial controls by verifying approvals, supporting documentation, and authorization levels.
• Process accounts payable transactions within the University's financial systems, including invoice entry, vouchering, electronic funds transfers, cheque processing, student refunds, manual payments, and international wire transfers.
• Verify purchase orders, budget and general ledger coding, tax calculations, HST rebates, payment terms, and supporting documentation to ensure the accuracy and completeness of financial transactions.
• Review and reconcile vendor statements, investigate discrepancies, resolve payment issues, and communicate with departments and suppliers to facilitate timely and accurate payment processing.
• Maintain and update vendor records, including new vendor setup and changes to vendor information, while ensuring the integrity of vendor master data.
• Prepare and process regular cheque runs, electronic payments, and related documentation, ensuring payments are issued accurately and in accordance with established schedules.
• Review travel and hospitality expense claims for compliance with University policies, including verification of receipts, approvals, travel authorizations, foreign currency conversions, and applicable tax rebates.
• Maintain accurate financial records and electronic documentation by organizing, filing, and retaining accounts payable records in accordance with University standards and audit requirements.
• Support month-end and year-end financial activities by processing accruals, responding to audit requests, reconciling accounts, and ensuring transactions are recorded in the appropriatereporting period.
• Participate in the testing and implementation of financial system updates and process improvements to support the efficient operation of Accounts Payable.
• Provide professional, responsive customer service by assisting faculty, staff, students, and external vendors with payment inquiries, accounts payable procedures, and the resolution of financial issues.
• Contribute to the effective stewardship of University resources by identifying non-compliant transactions, escalating concerns when appropriate, and supporting the integrity of the University's financial control environment.
• Perform other related duties as assigned in support of the Financial Services department.

• Coordinate and manage the daily administrative operations of the Office of Student Affairs to ensure the efficient functioning of the portfolio.
• Provide comprehensive administrative, coordination, and logistical support to the Vice-Provost, Students & Registrar and the Associate Vice-Provost, Students.
• Manage complex calendars, meetings, travel arrangements, events, and competing priorities while ensuring critical deadlines are met.
• Coordinate committee meetings, prepare agendas and meeting materials, record minutes, and monitor follow-up actions.
• Plan, coordinate, and track short- and long-term projects, ensuring timelines, deliverables, and administrative requirements are met.
• Develop, implement, and continuously improve administrative processes, procedures, and standard operating practices to enhance operational efficiency.
• Support the implementation and administration of University regulations, policies, and procedures related to Student Affairs.
• Assist with recruitment, onboarding, orientation, and training activities for administrative staff within the Student Affairs portfolio.
• Coordinate office financial processes, including budget monitoring, invoice processing, travel and purchasing documentation, expense reconciliation, and financial reporting.
• Serve as a primary point of contact for faculty, staff, students, and external stakeholders, providing professional service and coordinating the flow of information.
• Prepare, edit, and maintain a variety of correspondence, reports, presentations, records, and confidential documentation.
• Maintain accurate records, filing systems, and student-related documentation while ensuring confidentiality and compliance with University policies.
• Coordinate student appeals, deferrals, and other administrative processes in collaboration with internal departments.
• Support special projects, investigations, and strategic initiatives across the Student Affairs portfolio as assigned.
• Foster collaboration across Student Affairs units to promote consistent, effective, and service-oriented administrative practices.

• Coordinate and manage the daily administrative operations of the Office of Student Affairs to ensure the efficient functioning of the portfolio.
• Provide comprehensive administrative, coordination, and logistical support to the Vice-Provost, Students & Registrar and the Associate Vice-Provost, Students.
• Manage complex calendars, meetings, travel arrangements, events, and competing priorities while ensuring critical deadlines are met.
• Coordinate committee meetings, prepare agendas and meeting materials, record minutes, and monitor follow-up actions.
• Plan, coordinate, and track short- and long-term projects, ensuring timelines, deliverables, and administrative requirements are met.
• Develop, implement, and continuously improve administrative processes, procedures, and standard operating practices to enhance operational efficiency.
• Support the implementation and administration of University regulations, policies, and procedures related to Student Affairs.
• Assist with recruitment, onboarding, orientation, and training activities for administrative staff within the Student Affairs portfolio.
• Coordinate office financial processes, including budget monitoring, invoice processing, travel and purchasing documentation, expense reconciliation, and financial reporting.
• Serve as a primary point of contact for faculty, staff, students, and external stakeholders, providing professional service and coordinating the flow of information.
• Prepare, edit, and maintain a variety of correspondence, reports, presentations, records, and confidential documentation.
• Maintain accurate records, filing systems, and student-related documentation while ensuring confidentiality and compliance with University policies.
• Coordinate student appeals, deferrals, and other administrative processes in collaboration with internal departments.
• Support special projects, investigations, and strategic initiatives across the Student Affairs portfolio as assigned.
• Foster collaboration across Student Affairs units to promote consistent, effective, and service-oriented administrative practices.

(35%) Career Education Curriculum Design, Service Delivery & Student Advising

• As the department’s curriculum lead, develops materials and resources to support program delivery by career advisors and faculty across the university, including but not limited to:  ensuring a consistently high quality of educational content is available for delivery, supporting advisors to make appropriate customizations of standard resources to reflect unique industries, and delegating and guiding the creation of new content for workshops, resource material, videos, and other educational content produced by members of the Career Services advising team.
• Ensuring that best practises in online/asynchronous education and digital learning are followed in the design, creation and facilitation of co-op preparation and career preparation courses available to students in D2L.
• Directly serving students seeking career guidance in support of meaningful career-connected learning
• Provide escalation support for co-op students seeking exceptions or experiencing unexpected challenges as part of their experience within the co-op program
• Connecting frequently with faculty champions and others engaged in career education at the University to share resources, best practises, and function as a subject matter expert with respect to preparing students for success in Work-integrated learning.  

(30%) Team Leadership & Human Resources 

• Recruiting, coaching, and retaining a high-performing student-centred team of student-facing subject matter experts at all campuses, evaluating the performance of full and part time staff, ensuring that all staff possess the skills, abilities, and resources necessary for successful operations
• Supporting the onboarding of direct and indirect reports as needed, supervise and provide leadership and training
• Works with the director to ensure operating procedures are maintained in support of student and staff needs and applicable university policies.
• Represent the department as a leader and effectively champion and coordinate the mission, purpose, and processes of Career Services and Co-op, including their integration and coordination with activities crossing multiple service areas

(30%) Departmental Operations and Vendor Relationship Management 

• Support the director in ensuring the effective use of financial resources available to the department
• Sit on the Special Initiatives Fund Committee and other applicable operational leadership committees to ensure compliance with various financial, technical, and human resources policies
• Manage day-to-day relationships with departmental vendors and act as “super user” of key services including Orbis/MySuccess.Lakeheadu.ca and others, identify and make recommendations for renewal, termination, or creation of new vendor agreements. 
• Accountable for the overall success of services, schedule, and staffing of the Career Zone
• Ensure effective compilation, reporting, and mobilization of knowledge about key team success metrics, including contact advising hours, co-op student engagement and employment metrics, and student touchpoints. 

(5%) Other Duties and Special Projects

• Identify opportunities to develop special projects which would enrich the student experience or opportunities for students and foster inter-departmental collaboration
• Project management for Lakehead’s participation in special grants and employment-connected initiatives, national WIL awareness campaigns, and other projects as opportunities arise.
• Other duties as assigned 

 Career Education, Co-op & Career Advising (40%): 

• Organizing, designing and delivering career exploration and skill-building events, course content, workshops and other programming for students, alumni, and partners in the Career Zone, in classrooms, online and/or in other student-facing locations on campus.

• Applying high impact student-engagement and advising practices in career education and co-operative education, as these are defined by Co-operative Education and Work-Integration Canada (CEWIL) and other relevant professional associations within the Work-Integrated-Learning and Career Development Practitioner ecosystems for an assigned portfolio of program, supporting student centred services and upholding the overall integrity of the program.

• Communicating proactively with students and faculty concerning student eligibility for co-op and provide guidance, options, and alternatives as needed to uphold program integrity while supporting the students to achieve their career goals.

• Acting as a career development and employment coach, advising individual undergraduate and graduate co-op students in skills required for success in the co-op program and/or in their non-co-op job search,  including but not limited to resume and cover letter writing, labour market trends, essential employability skills, interview techniques, and workplace etiquette.

• Monitoring students’ progress and providing strengths-based intervention when students encounter difficulties, provide appropriate referral to other support services and faculty to ensure students receive support for their needs 

Administration & Coordination for assigned portfolio of Co-op Programs (35%): As the primary co-op program administrator for an assigned portfolio of co-op programs, deliver a number of core responsibilities including: 

• Interpreting policies and academic procedures, as well as writing, developing and maintaining processes related to a complex, multi-part co-operative education program

• Help to onboard new staff and faculty who support co-op students, providing regular training regarding processes and policies involved in co-operative education.

• Maintaining awareness of labour market trends, employment laws and standards, immigration and travel regulations, government employment programs, wage subsidies and talent retention strategies as these relate to co-operative education.

• As part of a team of subject matter experts for co-operative education at Lakehead, ensure broad awareness about the co-op program amongst future and current students, employers, faculty and staff, leveraging public speaking, creating and disseminating marketing and communications tactics, and relationship building across faculty and staff teams at the University. 

• Accountable for tracking and maintaining co-op program data, and providing regular reports and analysis regarding the co-op program in order to inform enrolment plans regarding co-operative education at Lakehead
• Use enterprise CRM tools to maintain accurate and confidential records for individual appointments and meetings with student and partner interactions.

Internal and External Partner Relationship Management and Communication (15%)

• Collaborating with colleagues in Employer Relationship & Industry Relations roles, facilitate employer onboarding meetings to promote of the co-op program and Lakehead’s role within the community, work to proactively develop employment opportunities for students engaged in co-op and ensure employment leads for all forms of employment are effectively delegated to the appropriate member of the team or University community.

• Attending community events associated with assigned portfolio as a representative of Lakehead University, promoting the role of the University and of co-operative education in local workforce development, talent retention and economic development

• Working with colleagues as necessary, develop and implement a comprehensive marketing and business development strategy to grow the number of co-op employer partners, promote the co-op program, and articulate the benefits of co-op for employers and the community

• Gather feedback from employer partners with respect to student readiness for the workplace, and provide recommendations to the Director, Deans and Program Chairs if/as needed.

• Prepare regular reports to share information with Lakehead University colleagues about student readiness to engage with employers, to inform and support the overall institutional strategy with respect to employer relations

• Collaborate when required with internal teams engaged in creation of complex community partnerships to support strategic goals of the University

Records, database Maintenance (5%)

• Maintaining a high degree of technical facility as an administrator of portfolio-related elements of the co-op module within the Career Services & Co-op department’s CRM/database. 

• For assigned portfolio, ensure the accuracy of student and employer partner records and regularly update records in the CRM with precise information / details on individual records

• Providing the Director, Manager, Deans, and other internal colleagues with precise and accurate reports about co-op students and employer partners

Other Duties as Assigned (5%)

• Support employment outcomes for Lakehead students and graduates by building and maintaining effective partnerships with employers across all industries in assigned geographic territories - this includes direct outreach via telephone, email, digital (social media platforms) and in-person at industry events and in the community

• Working with a team of student-facing colleagues, provide student-centred employment-related advising to students, and assist job seekers with introductions to hiring managers in partner organizations, working creatively to encourage partners to build opportunities in addition to taking advantage of advertised roles

• Work with employer partners to develop appropriate career and co-op opportunities for students and graduates, negotiating terms of employment opportunities to ensure alignment with academic co-operative education requirements, ensuring meaningful learning opportunities, and providing guidance regarding appropriate compensation for student and graduate talent

• Conduct “site monitor” visits to ensure students are thriving and learning in their co-op experience. Support employers and students with mediation of issues and ongoing coaching with respect to student performance in the workplace, and bring input from employer partners back to campus to share with academic leaders designing curriculum to meet the needs of industry.

• Organize employment-related events and career exploration events on and off campus for students, alumni, and partners

• Maintain accurate records for individual appointments, meetings, and student and partner interactions, 

• Represent the University in the community and in digital forums (Linked in, zoom and other online platforms), at industry events, conferences, workshops and other community-based initiatives, acting as a spokesperson or guest speaker as opportunities arrive and watching for opportunities to deepen relationships with employers

• Receive a designated industry and geographic portfolio and work to meet or exceed targets for key performance indicators such as employment outcomes for students, satisfaction expressed by partners, and repeat business from previous employers of students engaged in co-op.