What to expect during check-in:

• You will be asked to sign your Reservation Form
• You will be expected to read and abide by the Guest Accommodations Rules and Regulations
• Accommodation payment, in full, will be required during check-in ($250.00 cash deposit per person or credit card at time of check-in)
• You will receive a check-in package of information and be assigned room keys
• A temporary parking pass will be provided for your convenience, free of charge for up to two (2) weeks
• A friendly member of our staff will direct and/or assist you to your accommodations

Check-Out:
Check out time is 11:00 a.m. on the day of departure unless other arrangements have been made.

During departure, please drop room keys off in the envelope provided at the Front Desk or in the drop-off box located outside Bartley Residence. If you are planning to stay beyond your scheduled departure time, please let the Front desk know.

Guests who are unsure of the duration of their stay may pay day by day. Please note that all payments are due by 11:00 am, for the following evening. Guests paying by the day are required to leave a credit card number with the Guest Accommodations Clerk upon check-in.

Parking & Parking Passes
Lakehead University has ample parking. Parking permits can be obtained for Conference group stays through the Conference Services Office for $4.50 per permit/per day.

All travelers receive one complimentary pass per unit (for up to two weeks) when they stay with us in Residence.

Long term passes (for 2 weeks or longer) may be purchased at Security Services. Alternatively, parking passes can also be purchased through any on-campus kiosk for $6.00 per permit/per day.

Please note that parking permits are required Monday to Friday from 7:00 a.m. to 6:00 p.m. However, parking is free on Saturdays, Sundays or during any official University holidays.

Outgoing Letter Mail, Packages & Parcels
Outgoing letter mail may be brought to the Front Desk. Canadian stamps and way-bills for FedEX and Purolator may also be purchased at the Front Desk.

Fax & Photocopy Services
Fax and photocopy services are available at the Conference Services Office from 8:30 a.m. to 4:30 p.m., Monday to Friday.

Our service rates (in Canadian funds) are:

• $1.50 per page to send a fax long-distance
• $1.00 per page to send a fax locally
• $1.00 per page to receive a fax
• $0.10 per page to photocopy/print

All incoming calls to residence must first be directed through our automated attendant. To reach the attendant dial (807) 343-8888-1-and then the 4 digit extension of your room telephone.

For your convenience pre-paid calling cards are available at the Front Desk for purchase.

Thunder Bay/Northwestern Ontario Maps & City Information
Printed Northwestern Ontario and Thunder Bay maps are available at the Front Desk.

A number of brochures on attractions in Thunder Bay, restaurants and city transit (maps and schedules) are also available at the Front Desk.

Televisions and Lounges

Televisions
There is a cable equipped TV located in the lounge of each dormitory and on each apartment floor. Townhouses and apartments also feature a TV with basic cable.

Lounge
Lounges are located on the second floor of each house in Bartley, and on each floor of the apartment buildings.

Manitouwadge Social Centre
Located in Bartley Residence, the Centre is equipped with a big screen television and billiard tables. The Centre is available for those looking for late night television or a place to socialize with others. Please note that this facility closes at 12:00 a.m. nightly.

Internet/Computer Access
Free Wi-Fi is available throughout the campus and all accommodation rooms and ethernet cable internet access is available in all accommodation rooms. 

ATM
An ATM is located at the Bartley entrance. Small change may also be exchanged at the Front Desk. Additionally, ATMs are available on-campus, in the University Centre at the Agora, Main Cafeteria, and The Study.

Vending Machines
For light snacks, vending machines are located in Bartley, Avila and the Apartment's main entrances on the first floor.

Please notify the Front Desk of any malfunctioning vending machines.  A Front Desk staff member will direct the client to the appropriate vendor.

Bicycle Storage/ Registration
Please note that all bicycles stored in the provided shelters must be registered with the Front Desk. Guests who register their bicycle(s) with the Front Desk will be given keys for access to the shelter containing their bicycle(s). It is recommended that all bicycles should be locked when they are unattended. Bicycles are not permitted to be stored in Residence.

• Pool cues and balls
• Tennis rackets and balls
• Basket balls/soccer balls
• Hockey sticks and pucks
• Football
• Board games
• Alarm Clocks
• Playpens
• High chairs
• Plastic cups 
• Mini shampoo, conditioner and soap
• Coffee pots, toasters, tea kettles
• Hair dryers
• Clothes hangers
• Fans
• Heaters
• Cleaning supplies
• Coffee packages

Any equipment/item sign-out may be pre-booked or arranged on a drop-in basis. However, sign-out requests that have been pre-booked by a group will take precedent over individual drop-in sign-out requests. Also, note that a small fee is charged for equipment/item use. Please see the Front Desk for details.

Bartley Kitchenette
Located just down the hallway from the front desk, the Bartley Kitchenette is a fully-equipped kitchen available for sign out. For facility details or to reserve this space, please contact the Front Desk.

Fieldhouse Passes
Show your Guest Accommodations receipt at the Fieldhouse and receive a discount off the purchase of your Athletic Pass. View more information about the Fieldhouse facility.

Tennis Court
There are tennis court rentals available to all guests free of charge, and the general public at a cost of $5.00 per hour. Tennis racquets are also available to rent through the Front Desk free of charge (including tennis balls). The tennis court keys may be signed out through the Front Desk.

Basket Ball and Volley Ball/Rink
The basketball and volley ball court/rink are available to all guests. The basketball court/rink is located at the rear of parking lot 16 (view campus map PDF). The volleyball court is located on the hill behind North Residence. These facilities as well as basketballs and volleyballs are available for rent through the Front Desk.

Pool Tables
Located in the Manitouwage Social Centre, all pool tables are available for sign out. Pool cues, balls and chalk are also available through the Front Desk.

Housekeeping Service
Daily cleaning of all public washrooms, lounges, laundry rooms and hallways will be completed by Residence housekeepers. Weekly service within rooms can be arranged through the Front Desk for a fee of $100.00. This fee includes vacuuming, change of bedding and washroom cleanings.

Dry Cleaning & Full Laundry Services
Dry cleaning and laundry may be dropped off and picked up at the Front Desk. Please allow 4 days for return and note that cash payment is required at the time of pick up.

Card-Op Laundry
There are card-operated laundry machines located across from the entrance of each house (if staying in a dormitory), in the lounge of each floor (if staying in the apartments), and in the entrance of each townhouse community (if staying in a townhouse). Cards can be pick up at Bartley Front Desk.  Money can be added on to them via the kiosk in the foyer.

Washers and dryers cost $3.00 per wash and $2.50 per dry. Laundry soap and fabric softener are also available at the Front Desk for $1.50 per box. Irons and ironing boards are located in each laundry room or can be signed out through the Front Desk.

Guests may obtain change from change machines located in Bartley Residence or from the Front Desk.

Please note that Conference Services will not be responsible for damaged, stolen or lost articles of clothing. Any items left abandoned in laundry rooms will be removed and placed in the lost and found at the Front Desk.

Please notify the Front Desk of any malfunctioning washers and dryers.

Waste Removal
Dormitories
Please place your non-recyclable trash into any of the large garbage cans located in your dormitory house. As a note, small and large garbage bags and vacuum bags are available at the Front Desk. Prior to obtaining a vacuum bag, please note the type of vacuum that is in your unit.

Apartments and Townhouses
Bags of non-recyclable trash are to be placed in the garbage bins located outside. Please do not leave bags of garbage outside your apartment or townhouse unit as this encourages visits from local wildlife population. There will be a charge of $25.00 per bag for removal of garbage left on the doorstep, in townhouse yards or in the apartment complex common areas. As a note, small and large garbage bags and vacuum bags are available at the Front Desk.

Recycling
All Dormitories, Apartments and Townhouses are supplied with "Blue Boxes" for recycling item collection and disposal.

Additionally, clear blue plastic bags are available for recycling item collection and disposal at the Front Desk. Once used, these bags can be placed at designated locations for pickup.

Standard Recyclable Items
The following items may be recycled in Thunder Bay:

In one recycling blue bag, please put all:

• newspaper, junk mail, flyers, cereal boxes, fine paper, soft cover books and magazines
• In a separate recycling blue bag, please put all:
• pop cans, tetra packs, milk cartons, metal cans, glass containers, aluminum foil, and any #1 or #2 plastic containers
• Corrugated cardboard and clean pizza boxes may be bundled together and put out with any recycling bags for pick up

For more on about recycling in Thunder Bay, please view the following websites:

• City of Thunder Bay - Curbside Recycling
• Recool Canada Inc.

Depots for Standard Recycling Items

Dormitories
Recycling containers are provided in each dormitory house. Please place recyclable items in the designated containers. Residence Housekeeping staff will periodically collect recyclable items from these containers as required.

Townhouses
Items to be recycled are to be sorted in clear or clear blue bags and placed on the curbside for pickup. A schedule for curbside recycling pickup will be provided to townhouse guests.

Apartments
Items to be recycled are to be sorted in clear or clear blue bags and dropped off in the recycling shed for the respective apartment.

Battery Recycling
Common household type batteries such as A, AA, AAA, 9v, C/D cell, lap top batteries, cell phone batteries, cordless phone, and rechargeable batteries may be dropped off for recycling at the Front Desk.

Recycling Print Cartridges/Cell Phones
Please bring these items to the Front Desk for recycling:

Light Bulb Replacements
Standard Bulbs/ CFL Bulbs
Guests may obtain replacement light bulbs at the Front Desk upon the exchange of burnt out bulbs. The condition of an exchange is made so that we are able to contain all glass in one area for safe recycling and disposal.

Fluorescent Tube Lights
Please do not remove any fluorescent tube lights from your room. Contact the Front Desk and a member of the Housekeeping staff will come in and replace it for you.