*INTERNAL*
Work Order Desk/Administrative Assistant
Physical Plant
COPE, Level 6
Full Time, Permanent
Competition # COPE-21-13
The Work Order Desk/Administrative Assistant position reports to the Director, Physical Plant and performs a variety of administrative functions to address requests including emergencies and urgent matters in a timely manner. This position is often the first point of contact and must have a positive demeanor, possess strong interpersonal skills and the ability to work well within a diverse environment. This position experiences a considerable amount of mental pressures due to constant interruptions and emergencies/urgent matters that occur throughout the campus. The ideal candidate must have a variety of qualifications including the ability to remain calm, focused and organized to ensure the matters are dealt with appropriately and efficiently.
Duties:
• Receive all incoming inquiry and trouble calls and emails from the University Community, occupants on
university property and external users - this includes trouble calls, service calls, job status queries,
contractors, staff etc.
• Dispatch trouble calls - radio base station
• Administrative Assistant to all Managers within Physical Plant.
• Answer any questions that arise, verify invoices, shipments, completion others completion of work
including contractors.
• Department filing, updating records.
• Generate purchase and cheque requisitions and keep accurate records for Physical Plant.
• Generate bulletins for distribution by Media Relations related to service interruptions.
• Generate reports on expenditures, budget codes and projects.
• Attend Health and Safety meetings, create minutes, and distribute to the Mechanical/Electrical area.
• Maintain a calm and pleasant atmosphere in a stressful work environment.
• Review work orders for accuracy and issue them for all service required by Physical Plant including
Building Maintenance, Electrical, Mechanical, Grounds, Shipping and Housekeeping.
• Prioritize requests based on urgent matters including those that may cause potential damage and/or injury
to people, buildings, or equipment.
• Identify urgent incoming calls and notify the appropriate Lead Hands Consult with Supervisor if necessary •Generate, create, process and maintain files for billing of numerous departments on campus.
• Provide administrative support within Physical Plant, when required.
Qualifications:
• Post-secondary education in Office/Business Administration, with a minimum 2 years’ experience;
• Demonstrated ability to multitask a variety of high priority duties, manage conflicting priorities;
and work under pressure of deadlines;
• Effective communication, organizational and interpersonal skills;
• Demonstrated proficiency with computer software programs, including Microsoft Office and Colleague
• Demonstrated ability initiative, tact and good judgement;
• Ability to adapt and learn new systems and software as required;
• Excellent written and oral communication skills;
• Ability to work independently and effectively without direct or ongoing supervision;
• Ability to work independently as well as in a team environment.
• Ability to work in a high stress environment.
• Ability to meet deadlines, prioritize work and use authority when necessary.
• Familiarity with the Occupational Health and Safety Act, its regulations and other health and safety
related legislation and standards.
Interested INTERNAL applicants are invited to submit a single PDF document quoting competition # COPE-21-13, containing a cover letter, resume and the contact information of three professional references by 4:30 p.m. on September 10, 2021 to:
Office of Human Resources
Email: careers@lakeheadu.ca
We appreciate your interest; however, only those selected for an interview will be notified.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343.8334 or human.resources@lakeheadu.ca to make appropriate arrangements.