Lakehead University and the Technology Services Centre have implemented a number of standard operating procedures for the protection of our students, the institution and the people that work at Lakehead.

Please take the time to review our standard operating procedures to ensure that you are utilizing the Technology Services Centre resources in the way they are intended to be used and to make certain that you are following our methodologies for efficient service.

TSC Standard Operating Procedures (SOPs):

Accounts

• Email
• Password Maintenance

Data Centre

• Data Centre Access Policy (PDF)
• Data Centre Access Form (PDF)

Help Desk

• Help Desk Equipment Loan

Labs

• Lab Software Installation Procedure
• Lab Software Installation Form
• Theft and Vandalism Report Form (PDF)

Network

Phones

• Telephony Procedure (PDF)

SPSS

• SPSS Sales