What services does TSC offer?

Click here for our Service Catalogue.  A One-stop location to find information about IT services at Lakehead University provided by TSC, Teaching Commons and the Library.

How do I e-waste office equipment?

If you have office electronics, or  equipment that needs to be e-wasted please put a Work Order request in with Physical Plant.

How do I login to the computer labs?

You can log into the computer labs using your myInfo username and password.

Where are the Helpdesk’s locations and Hours of Operation?

Helpdesk is open Monday to Friday 9:00 am to 5:00 pm at the Chancellor Paterson Library location on the main floor.

Please note that hours are subject to change. Please check the Helpdesk website for the current hours of operation.

How much does it cost to print?

Once you are logged into your account, you can check your print balance by clicking the green "P" icon in the bottom right hand corner of your Windows Taskbar. You must have a positive balance in order to print.

Cost For Printing

Where can I add money for computer printing?

You can add money to your printing account:

Online through your Papercut account

The Chancellor Paterson Library Circulation Desk

The Education Library (Bora Laskin)

The Law Library (PACI) - Debit or Credit Cards only, no cash

How much does a poster cost?

The cost for plotting is $2.00 per square foot, this service is now provided by the Print Shop in the basement of the Ryan Building.  More information on posters can be found here.

I forgot my password, what do I do?

You can reset your password by choosing the "Recover my account" option at the login page for myInfo.

Enter your username, and your recovery options will be made available to you.

How do I change my password?

You can change your password by selecting the "Change Password" option in myInfo by clicking on the gear icon on the top right hand side of the page.

What time are the computer labs open/ closed in ATAC?

From September to April, Security opens the labs at 5 am and locks them at 10 pm.  From May to August, Security opens and closes the labs based on bookings.

How do I book a Computer classroom?

The Technology Enabled Classrooms are booked for course use through the Registrar’s Scheduling Office (email: schedule@lakeheadu.ca).  This is necessary to ensure that timetable requirements are met. 

How long can I keep my Lakehead University email account?

The information regarding email accounts can be found at:  Lakehead Email Policy

6.0       Creation, expiry and deletion of accounts for Students

When a student applies to Lakehead University the Admissions process creates an email account for the applicant.  If the applicant does not enter a program by November, or apply for a program for the following year, the account will be deleted. 

If a student's program is made "inactive" by the Registrar's Office and the student is not an alumni or an employee, the account will be deleted.. 

7.0       Alumni Accounts 

Graduating students must apply for accounts as alumni.  If a University email address (username@lakeheadu.ca) is not accessed for two years, it will be deleted, including contents (note that the contents are not recoverable).  If Alumni wish to reactivate their email account, they should contact the Alumni Relations Office.  The reactivated email account will be the same format previously assigned (username@lakeheadu.ca), less and historical content that had been deleted.