Managing Your Information

You can manage your dependent information quickly and easily – 24/7/365 – through your online GreenShield+ account. This includes:

• Adding a new dependent, such as a spouse (married or common law) or a child (through birth, adoption, or legal guardianship)*
• Updating dependent information, such as their name, date of birth, sex, email, and phone number
• Removing a dependent, such as in a separation or divorce

You are required to ensure all dependents meet the eligibility requirements.

Go to your account settings and select "My Dependents". From here, you will be able to manage dependents accordingly. 

If you have any questions concerning dependent eligibility requirements, please reference your plan booklet or contact the Office of Human Resources at benefits.hr@lakeheadu.ca.

Please be advised of the following:

• Dependents must be enrolled within 30 days of the change and not prior to the effective date of the change.
• Our office will reach out to you via email at some point after the transaction is complete to confirm the change for our records. 
• You will be responsible to reimburse any payments made for services rendered to an ineligible dependent.

Managing Your Member Details (Personal Information and Contact Details)