The Technology Services Centre (TSC) routinely refreshes the computer software installations in Computer Labs and Classrooms in preparation for the new academic school year. This provides an opportunity for academic staff to review their requirements.

In order for TSC to meet a mid-August deadline for completion of the software refresh, ALL requests must be submitted by the end of the day on Friday, July 19, 2019.

Winter term requests must be submitted by Friday, November 15, 2019.

Anyone making a request is reminded that they should NOT assume that any software will be left on the computers, beyond TSC’s standard deployment (Microsoft Office, Adobe reader, Anti-Virus, etc.).

This form is only for use by Faculty and Instructors teaching in lab spaces only.

Requests should be made through the online form which will automatically create a ticket in the Desktop queue.

Please ensure you provide the following information when filling out the online form:

• Lab Room Number
• Application Requested (include the application version)
• Term(s) software is needed for
• Where the application can be found / sourced
• Copy of the applicable license or “right to use” document from the vendor
• Support information (Requestor’s responsibility)

Please note, support is the sole responsibility of the requestor. If adequate support is not provided, TSC may not be able to install the software until issues are resolved.

For additional information, please contact Mason Holroyd, Manager Server, Desktop & Client Services at 807-343-8102 or managersdc.tsc@lakeheadu.ca.