Work Order Procedure

All submitted work orders are addressed based on the priority and availability of Physical Plant staff.  These priorities can change daily depending on the activities or issues received. The timelines for completion of work orders are guidelines and will change based on the priority of work, volume, and availability of resources.

EMERGENCY (Potential danger or threat to life and/or property)

These will be dealt with immediately.

Examples:

  • Fire
  • Flood/Leaks
  • Smells – Gas, Sewage, Chemical

 Call Security at 8911 (Emergency Number) explaining the situation and the need for action. DO NOT leave a message.

 Priority 1 (Interfering with Daily Operations)

These work orders will be dealt with in 24hrs. 

Examples:

  • Blown breakers
  • Too hot/cold
  • Clogged toilet

Please submit your request online using the following link, Physical Plant Work Order System

If you have not received an email confirmation of your request within 3 hours (during regular business hours – 8:30am-4:30pm), please call the Physical Work Order Desk at 343-8010, 8273 for an update.

 

Priority 2 (Issues that can be worked around for a short period)

These work orders will be prioritized with the goal of addressing them within 5 working days.

Examples:

  • Light bulb replacement unless ballast issue exists.
  • Deliveries of received goods except for oversized or overweight items.
  • Door hardware adjustments
  • Minor housekeeping issues- garbage pick ups, equipment disposal

Please submit your request online using the following link, Physical Plant Work Order System

You will be sent an email confirmation of your request once it has been assigned.

 

Priority 3

These work orders will be prioritized with the goal of addressing them within 10 working days.

Examples:

  • Key requests.  *Note All key requests must be approved by Security. Once processed, keys can be picked up at Security. 

Please submit your request online using the following link, Physical Plant Work Order System

You will be sent an email confirmation of your request once it has been assigned.

 

Priority 4

These work orders will be addressed based on the availability of staff/resources and are usually addressed within 30 days

Examples:

  • Desk assembly or re-assembly
  • Minor office renovations, small repaint or repairs related to maintenance.
  • Electrical ballast issues
  • Window covering repairs.
  • Ceiling tile repairs
  • Signs/Name plates changes, additions, or removals

Please submit your request online using the following link, Physical Plant Work Order System

You will be sent an email confirmation of your request once it has been assigned.

Priority 5

These work orders will be addressed based on availability of resources.

Examples:

  • Moving artwork,
  • Hanging art, pictures, hooks, or other office fit ups
  • Office related fit ups -shelves, white boards, desk moves.
  • Window covering repairs.
  • Special requests.

Please submit your request online using the following link, Physical Plant Work Order System

Non-Facility Locks

Filing cabinets, desks, furniture, and other non facility related locks can no longer be serviced by Building Maintenance. Request for a lock change will need to be submitted as a RFNME for an external Locksmith Contractor to address directly.

RFNME Pre-Estimate Approval

If you would like the lock drilled out you can submit a request through the Physical Plant Work Order System