BOOKSTORE CLERK, Bookstore, #COPE-23-06, Location: Thunder Bay ON

INTERNAL

BOOKSTORE CLERK

Bookstore

Part-Time, COPE (17.5 hours per week)

#COPE-23-06

Under supervision of the Manager, the incumbent’s primary role is that of a customer service representative. The following is a brief outline of the responsibilities.

DUTIES:

• Serve as the first point of contact for internal and external customers;
• Perform daily cash transactions on the POS system ensuring all transactions are handled in an accurate and timely manner;
• Respond to emails and telephone inquiries pertaining to course materials in a timely fashion;
• Open and close the Bookstore in accordance with store policies and procedures;
• Monitor the floor and gates for security issues and notify immediate supervisor of issues;
• Price, stock, tag and shelve course materials, general merchandise and stationery supplies;
• Print, process and ship all online web orders using Bookware 3000 and select shipping partners;
• As directed, pull and pack all course material slated for return;
• Assist with the maintenance of spreadsheets as well as with the research and ordering of course materials;
• Assist marketing initiatives involving on-campus digital display screens and other forms of social media;
• Perform other related duties as required.

QUALIFICATIONS:

• Minimum Grade 12 education with post-secondary education considered an asset;
• Minimum of one year of retail experience preferred;
• Working knowledge of POS systems;
• Must be mathematically competent;
• Ability to effectively handle frequent interruptions while meeting deadlines;
• Proficiency with PCs, email, general website maintenance, and various office programs including Microsoft Office (Word, Excel, Photoshop);
• Familiarity with social media platforms including Facebook, Twitter, Instagram, Pinterest and Snapchat;
• Ability to interact with students, staff and the public, exercising diplomacy and discretion;
• Excellent organizational, interpersonal and customer service skills;
• Ability to work within a culturally diverse environment;
• Ability to work independently and as a team player;
• Ability to lift up to 25 lbs on a regular basis;
• Familiarity with Lakehead University routines, policies and procedures (i.e. Lakehead Calendar, Occupational Health & Safety Act).

Interested INTERNAL applicants may apply by clicking on this link to a Google Form and attaching your cover letter and resume in word or PDF format by April 28, 2023.

If you have any technical difficulties in accessing the link, please reach out to careers@lakeheadu.ca.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources. We appreciate your interest, however, only those selected for an interview will be notified.