Summer Position: Front Desk/Conference Associate, Food and Conference Services, Thunder Bay, ON

Summer Position: Front Desk/Conference Associate
Flexible Hours (30 to 40 Hours per week) $15.00/Hour, on-campus housing included*
April 25, 2022 to September 10, 2022

The successful candidates will report directly to the Conference Coordinators and Full-Time Front Desk
Receptionists, and take daily direction and event information from the Manager & Operations Assistant. Their main
task is to act as a ‘Runner’ for events: Assist with organizing many aspects of client events such as checking on
room set-ups, locking and unlocking of doors, confirming catering delivery, signage distribution (creation, pick-up,
distribution, take-down), distributing parking passes, checking on work orders, and setting up audio visual
equipment. For multi-day conference groups, added tasks include ensuring accommodations are ready, welcome
kits are delivered and check-in packages are ready on time. During an event day, the Associate would be on-call to
assist with any issues that may arise and speak to clients on a regular basis. Call-ins from clients may include pick
ups from various city businesses, assistance with AV equipment, changes to room set ups, additional equipment
needs (ie. Flipcharts) or questions about University facilities, amenities or Campus Food Services. The successful
candidate will be able to monitor their time, prioritize tasks as they arise and pull in other staff members for support
when required.
The Associate is also responsible for daily & nightly rounds of meeting & event spaces, accommodation & public
areas to ensure that all areas of campus are up to our service standards. Reporting of damages, deficiencies,
missing items or furniture to the Office Team is a daily responsibility. Overnight ‘on call’ shifts are scheduled on a
rotating basis. The successful candidate will have attention to detail and strong communication skills to ensure
information is tracked properly.
The Front Desk Operation consists of our Traveler’s Lodging operation and Conference Group check in. The
successful candidates will have a minimum of two shifts a week at our Front Desk (including weekends, holidays &
coverage of our Full-Time Staff shifts when required). Responding to emails with accommodations information,
confirming reservations, conducting check in & check out procedures, taking payments and offering advice,
information, & directions to guests are daily duties. Inspections of bedrooms before check in & after check out will
be assigned as required. Ensuring the Front Desk & Lobby, Garage & Storage areas are clean, stocked &
uncluttered. “Open Shift” and “Close Shift” cash balancing responsibilities and procedures daily as directed by
Full-Time Front Desk Receptionists.
Employees will be trained in following Covid-19 risk mitigation strategies and meeting, event and food restrictions as
dictated by the University Administration, Public Health Unit or Governement.
Qualifications:
1. Must be able to work flexible hours including evening and weekends
2. Must be able to organize and plan own workload under minimal supervision
3. Must be able to deal courteously, professionally and effectively with staff and guests
4. Must be able to work in a very fast paced environment
5. Must have a strong sense of professionalism and excellent public relations skills
6. Must be motivated; must require very little direction
7. Ability to exercise tact, judgment and initiative
8. Excellent interpersonal skills
9. Keen interest in organizing special events and hotel management is an asset
10. Demonstrated ability to work with computers and audio-visual equipment - Proficient knowledge of PC
computers and the following programs: G-Suite, Microsoft Office, Internet and cloud-based programs
11. Good verbal and written communication skills
12. Must be comfortable and proficient when dealing with cash, credit cards and debit
13. Ability to maintain the confidentiality of all materials handled
14. Must hold a valid driver’s license (Full G-Licence Required for insurance purposes)
15. First Aid and CPR training desirable
16. Familiarity with Residence and Lakehead University campus is an asset
17. *Must live on campus from May 9 to August 22 whenever on call.
18. Must respond to after-hours guest issues and check-ins while on-call
A 5 day training course is mandatory for all successful candidates: April 25 to 29, 2022

A number of these positions are SWP positions: indicate if you are eligible for the Summer Work Program in your
application. Interested applicants are invited to apply by submitting a cover letter, resume and contact information
for three work-related references to:

Food & Conference Services
Bartley Residence Kenora House | Tel: (807)343-8799 | Email: conference.services@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all
qualified individuals including women, members of racialized groups/visible minorities, Indigenous persons and persons
with disabilities, and persons of any sexual orientation, gender identity or gender expression. Lakehead University is
committed to an environment of open access to employment opportunities. Accommodations are available for all
applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other
meetings, please contact Human Resources at (807) 343-8334. We appreciate your interest, however, only those
selected for an interview will be notified.