Customer Service & Collections Associate

Category:

Administrative/Staff Positions - Thunder Bay Campus

Application Deadline:

Friday, January 23, 2015 - 12:00am

Office of Financial Services - Accounts Receivable

COPE, Level 6 (Under Review)

Under the general direction and guidance of the Manager, Accounts Receivable & Student Financials, the incumbent will provide front line customer service to students, serve in a key role for collection of receivables, and provide general support to all other areas of Accounts Receivable. The following is a brief outline of the duties and qualifications of the position. A job fact sheet detailing the required duties is available in the Office of Human Resources.

DUTIES:

Deliver high quality, advanced customer service, in person, by telephone, or by email;

Communicate information pertaining to University policies, academic fees, payment/refund dates to those requesting information;

Maintain the confidentiality of student financial records as defined in the Confidentiality Policy - Student Records;

Receive and process payments on student, sponsor and miscellaneous accounts;

Conduct collections activities for current and delinquent receivables (calls, e-mails, letters, follow-up);

Ongoing student account analysis and adjustments;

Various data entry, invoicing, and cash reconciliation;

Verification of credit balances and student banking information for refund requisition;

Record and maintain comments on the student electronic file;

Answer questions about, and analyze, T2202A Tuition and Education Amount Certificates and T4A;

Provide support and back-up for other Accounts Receivable positions;

Other related duties as required.

QUALIFICTIONS:

Post-secondary education in Accounting or 2-3 years related accounts receivable experience;

Excellent communication and interpersonal skills;

Ability to work independently with minimal supervision;

Ability to interact with students, staff, general public and outside organizations exercising tact, judgment and independence;

Experience with computerized accounting systems and various office programs including Microsoft Office, primarily Excel;

Ability to work with constant interruption and in stressful situations during peak periods while maintaining preset deadlines;

Working knowledge of Datatel/Colleague system;

Detail oriented with strong organizational skills;

Familiarity with the Occupational Health & Safety Act, its regulations and other health and safety related legislation and standards.

Interested applicants are invited to submit a cover letter, resume and the contact information for three references to:

Office of Human Resources

University Centre

Room UC-0003

Fax: 807-346-7701

Email: human.resources@lakeheadu.ca