Customer Service & Collections Associate - 12 month contract

Dated: October 10, 2015                        Expires: October 16, 2015
    8:30 a.m.                                      4:30 p.m.

CUSTOMER SERVICE & COLLECTIONS ASSOCIATE
Office of Financial Services - Accounts Receivable
Temporary - 12 month contract
COPE, Level 6 (Under Review)

Under the general direction and guidance of the Manager, Accounts Receivable & Student Financials, the incumbent will provide front line customer service to students, serve in a key role for collection of receivables, and provide general support to all other areas of Accounts Receivable.  The following is a brief outline of the duties and qualifications of the position.  A job fact sheet detailing the required duties is available in the Office of Human Resources.

DUTIES:

• Deliver high quality, advanced customer service, in person, by telephone, or by email;
• Communicate information pertaining to University policies, academic fees, payment/refund dates to those requesting information;
• Maintain the confidentiality of student financial records as defined in the Confidentiality Policy ? Student Records;
• Receive and process payments on student, sponsor and miscellaneous accounts;
• Conduct collections activities for current and delinquent receivables (calls, e-mails, letters, follow-up);
• Ongoing student account analysis and adjustments;
• Various data entry, invoicing, and cash reconciliation;
• Verification of credit balances and student banking information for refund requisition;
• Record and maintain comments on the student electronic file;
• Answer questions about, and analyze, T2202A Tuition and Education Amount Certificates and T4A;
• Provide support and back-up for other Accounts Receivable positions
• Other related duties as required.

QUALIFICATIONS:

• Post-secondary education in Accounting or 2-3 years related accounts receivable experience;
• Excellent communication and interpersonal skills;
• Ability to work independently with minimal supervision;
• Ability to interact with students, staff, general public and outside organizations exercising tact, judgment and independence;
• Experience with computerized accounting systems and various office programs including Microsoft Office, primarily Excel;
• Ability to work with constant interruption and in stressful situations during peak periods while maintaining preset deadlines;
• Working knowledge of Datatel/Colleague system;
• Detail oriented with strong organizational skills;
• Familiarity with the Occupational Health & Safety Act, its regulations and other health and safety related legislation and standards.

Interested applicants are encouraged to provide a cover letter, resume and contact information for three references to:

Office of Human Resources
University Centre
Room UC-0003
Fax: 807-346-7701
Email:  human.resources@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at (807) 343-8334 or by emailing human.resources@lakeheadu.ca. We appreciate your interest, however, only those selected for an interview will be notified.