Multimedia Technician II, Technology Services Centre, Competition # OPSEU-22-09, Thunder Bay, ON
Multimedia Technician II
Technology Services Centre
Thunder Bay Campus
One Year Contract OPSEU Position
$29.27 - $35.35 per hour
Competition # OPSEU-22-09
Primarily 8:00 a.m. to 4:00 p.m. and 11:30 a.m. - 7:30 p.m. shifts rotating every two weeks, Monday to Friday.
When required, hours of work may be modified to suit the needs of the University.
Lakehead University has a one-year contract opportunity within the Technology Service Centre. Reporting to the Manager, Data, Voice and Multimedia, the successful candidate will provide technical support and operational resources for scheduling, supervising and troubleshooting video conferencing and collaborative technologies at Lakehead University. This role provides direct support for academic / administrative communication and classroom technology.
The successful candidate will possess a post-secondary diploma / degree related to multimedia technologies, or 3 years of equivalent experience in the administration of video conferencing platforms (Zoom, Microsoft Teams, Polycom.), video conferencing equipment, management software and operation. This should be complemented with exceptional customer service and communication skills and the ability to work efficiently in a fast-paced environment. Additional related certifications are preferred.
The successful candidate will be responsible for:
• providing technology support for administration, staff, faculty and students
• scheduling of conferences and coordinating with faculty, staff, students and off-campus groups to setup classrooms, conferences and assisting with classroom technology
• providing support in the use of video conferencing equipment
• reviewing, verifying and confirming technology resource availability
• delivering professional development to staff, faculty, students and off-campus groups in classroom, collaborative and conference technologies
• gathering measurements and metrics for multimedia events and resource usage
• connecting and monitoring videoconferences / teleconferences / webinars
The incumbent will require knowledge and understanding in the delivery of multimedia video conferencing technologies and audio/visual equipment used on campus. This includes:
• Thorough understanding of video conferencing equipment and industry-leading video conferencing platforms
(Zoom, Microsoft Teams, Polycom)
• Knowledge of Windows/Mac operating systems and software as it pertains to video conferences
• Thorough understanding of the various classroom presentation and audio technologies
• Connecting Windows/Mac computers to video conferences, projectors, Crestron interfaces and LCD Displays
Internal OPSEU candidates that meet the minimum posted requirements will receive first consideration.
Interested applicants may apply by clicking on this link to a Google Form and attaching your cover
letter and resume in word or PDF format by September 12, 2022.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
We appreciate your interest; however, only those selected for an interview will be notified. Lakehead University is committed to supporting an accessible environment. Please ask us how we may help you by contacting the Office of Human Resources, Lakehead University, (807) 343.8334 human.resources@lakeheadu.ca.