Helpdesk Technician, Technology Services Centre, Competition # OPSEU-21-02, Thunder Bay, ON

Helpdesk Technician

Technology Services Centre

Thunder Bay Campus

Full Time OPSEU Position

$27.06 - $32.39 per hour

Competition # OPSEU-21-02

Primarily an 8:30 a.m. to 4:30 p.m. shift, Monday to Friday.

When required, hours of work may be modified to suit the needs of the University.

Lakehead University has an immediate opportunity for employment within the Technology Services Centre.  Reporting to the Manager of Server, Desktop & Client Services, the incumbent will provide first level support to students, faculty, and staff. As the initial point of contact for reporting technical problems, seeking solutions, and making routine requests for services, the successful candidate will be responsible for providing clients with accurate, courteous, and clear technical assistance in person, through email and telephone and on-line ticketing system. Responsibilities also include researching issues, directing clients to the appropriate alternative resources, providing clients with necessary documentation, and depositing money onto client accounts.   

The successful candidate has post-secondary education along with computer, technical and networking knowledge. The ability to multitask, process challenging inquiries as well as work independently and adapt to change in a fast-paced environment with constant interruptions are a must. Additionally, the successful candidate has excellent communication, both orally and in writing, and interpersonal skills with the ability to troubleshoot technical issues and communicate complex technical information in straightforward terms. Has the ability to rapidly self-educate on new concepts and tools and a desire and ability to continue learning to stay ahead of the typical customer’s knowledge and experience. Must be patient and understanding of less technical savvy end users.  For more information related to this position, a job fact sheet can be made available by contacting the Office of Human Resources.

Interested candidates are invited to submit a single PDF document quoting job competition # OPSEU-21-02 containing a cover letter, resume and the contact information for three professional references to:

Office of Human Resources

University Centre

Room UC-0003

fax: 807-346-7701

e-mail: careers@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.  This is in accordance with Canadian immigration requirements.

We appreciate your interest; however, only those selected for an interview will be notified. Lakehead University is committed to supporting an accessible environment. Please ask us how we may help you by contacting the Office of Human Resources, Lakehead University, (807) 343.8334 human.resources@lakeheadu.ca.