International Accounts Officer

Dated: April 30, 2015

Expires: May 8, 2015 - 4:30 p.m.

INTERNATIONAL ACCOUNTS OFFICER
Thunder Bay Campus
Accounts Receivable
Schedule II, Band 5
$50,560 - $63,199(under review)

Acting as a member of the Accounts Receivable Team, the purpose of this role is to oversee international student customer service, collections UHIP administration, international sponsor invoicing, and general reporting requirements. It will regularly liaise with staff at Lakehead University International to ensure unified messaging to students, sponsors and the general public regarding Lakehead University policy and procedure. Additionally, this individual will act in an advisory role on all matters pertaining to international students in accordance with the Lakehead University strategic plan.

DUTIES:
Deliver high quality, advanced customer service providing accurate and detailed information for international students on all student fee matters; includes knowledgeable advice on a broad range of international topics over and above finances.

Oversee collections of International Student Accounts; includes ensuring international payment solutions are running effectively and efficiently (e.g. Travelex/Western Union, Electronic Transfer payment/refund facilitation), and call campaigns targeting international students.

Manage and oversee the health insurance enrollment process.

Liaise with, invoice, and collect from various International Sponsoring Agencies (e.g. CBIE, Royal Saudi Bureau of Education, Government of Libya, etc.)
General accounts receivable duties, provide reports as requested, and account adjustments.

QUALIFICATIONS:
The successful candidate will have a university degree with background in business, accounting or administration. Experience working in a university environment is preferred. The ability to communicate in a language other than English is an asset. Skills required include: Leadership skills, interpersonal skills, strong communication skills, ability to resolve conflict, advanced computer skills, analytical/research skills, ability to work independently, collaboration skills, ability to handle multiple projects, tasks and deadlines, creativity and innovation in systems and process review., knowledge of diverse cultures, knowledge of global economic and political realities and emerging markets, knowledge and understanding of human behavior and international student needs, knowledge of domestic and international education systems, knowledge of collections protocols and issues for international receivable.

Please send your cover letter and resume, including examples that reflect all of the requested skills and qualifications, together with the names and contact information for at least three references by May 8, 2015 to:

Office of Human Resources
University Centre
Room UC-0003
Fax: 807-346-7701
Email:  human.resources@lakeheadu.ca


Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of visible minorities, Aboriginal persons and persons with disabilities.  We appreciate your interest; however, only those selected for an interview will be notified.