Help Desk Technician

Category: 
Administrative/Staff Positions - Thunder Bay Campus
Department: 
Technology Services Centre
Application Deadline: 
Friday, August 21, 2015 - 4:30pm

HELP DESK TECHNICIAN
Technology Services Centre
$43,674.03 to $54,593.06
12 month contract

Lakehead University has an opportunity for employment within the Technology Services Centre.  Reporting to the Manager of Technology Services, the incumbent will provide first level support to students, faculty, and staff.  As the initial point of contact for reporting technical problems, seeking solutions, and making routine requests for services, the successful candidate will be responsible for providing clients with accurate, courteous, and clear technical assistance in person and through email and telephone. Responsibilities also include researching issues, directing clients to the appropriate alternative resources, providing clients with necessary documentation, and depositing money onto client accounts.    

The successful candidate has a post secondary education along with computer and networking skills.  The ability to multitask, process challenging inquiries as well as work independently and adapt to change in a fast-paced environment with constant interruptions are a must. Additionally, the successful candidate has excellent communication and interpersonal skills with the ability to troubleshoot technical issues.  For more information related to this position, a job fact sheet can be made available by contacting Human Resources.

Please send your resume with the names and contact information for at least three references to:

Office of Human Resources
Lakehead University
955 Oliver Road
Thunder Bay, ON P7B 5E1
Fax: (807) 346-7701
email: human.resources@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of visible minorities, Aboriginal persons and persons with disabilities.  We appreciate your interest; however, only those selected for an interview will be notified.