Desktop Technician I

Dated:     Sep. 15, 2016, 8:30 am

Expires:  Sep. 30, 2016, 4:30 pm                                                                               

Desktop Technician 1 (Orillia)

Full time, Annual Salary Range - $51,506 - $64,701

Dynamic, modern, and highly learner-centred, Lakehead University acknowledges all of our students as valued leaders of tomorrow, whose education and success are most paramount to our institution. Lakehead's Orillia campus is known for its welcoming community atmosphere, its innovative programs, and its new, environmentally-friendly facilities (LEED@ certified). Orillia is located in the heart of Ontario's Lake Country, recognized as one of Canada's premier outdoor recreation areas, as well as a centre for unique cultural and heritage experiences.  

Reporting to the Manager of Technology Services, the successful candidate will provide technical support to the Orillia Campus.  Responsibilities include configuring and maintaining computer systems for student labs, faculty and staff while troubleshooting hardware and software issues. The incumbent will be required to install and maintain current versions of campus software, support and deliver multimedia equipment in classrooms, and prepare rooms for video conferencing and streaming. Additional responsibilities include responding to incident reporting through the Technology Service Centre ticketing system while prioritizing, addressing and following up on tickets.

The successful candidate will possess, at minimum, a computer related post-secondary education and 2 years of related experience, ideally in an education or public sector setting. They will demonstrate a supportive approach, and excellent customer-service and interpersonal skills.  The Technician will be proficient in troubleshooting and resolving technical problems, have the ability to communicate technical information to clients, and be knowledgeable in Windows and MacIntosh operating software. They will be a self-starter with ability to work well independently and in a team and will possess basic networking skills. They are committed to continuous learning, respect confidentiality, adhere to department practices and industry standards, and enjoy providing quality service to a variety of customers with varying levels of knowledge and comfort with computers. Shift work will be required to provide evening & weekend coverage.

This position is part of the OPSEU bargaining unit, Local 716.

Interested candidates are invited to submit a cover letter and resume with the names and contact information of three references to:

Office of Human Resources

Orillia Academic Building

500 University Avenue

Email:  careers@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at (705)330-4008, extension 2011. We appreciate your interest, however, only those selected for an interview will be notified.