Counselling Services at Lakehead
Counselling at Student Health and Wellness is a free, short-term, client-centred, non-judgmental service. Licensed/registered, professionally trained counsellors provide one-to-one counselling to students.
Counselling Staff |
All of our counsellors are trained, experienced staff who are aware of the unique issues and/or challenges that may affect post-secondary students. Please visit the Meet Our Team page to learn more about the Student Health and Wellness Counsellors. Thunder Bay Counselling is provided by in-house counsellors. Orillia Counselling is provided on campus or virtually in partnership with the #Ready2Talk CFS Counselling + Wellbeing Clinics. CFS Counselling + Wellbeing is an accredited registered charity offering inclusive, affordable, and accessible professional counselling, mental health education, and mental wellness programming. To learn more about CFS Counselling + Wellbeing, visit their website. |
What to Expect |
Counselling is an active process where you and your counsellor work together to find ways to resolve issues and/or address your concerns. To get the most out of your sessions:
When there is a need for follow up, counsellors work with their client to determine the best course of action -- this may include recommending that they continue to use same-day appointments as needed (“one-at-a-time” therapy), developing a plan for on-going therapy sessions or referral to specialized services. |
Confidentiality |
During the first counselling appointment, you will be given information about confidentiality and your counsellor will review this with you. Confidentiality is a legal obligation and priority of Student Health and Wellness. Information is not released outside the Student Wellness team without permission from you. See the policy information. There are however specific circumstances, as identified by law, where a health professional is required to disclose certain information. A counsellor will break confidentiality:
Let your counsellor know if you require more clarification regarding the confidentiality or privacy of your information. |
You can learn more about the variety of campus and community resources and services available to you by meeting with one of our counsellors; they may be able to assist you with the referral process if required. A list of resources is also available on our Resources page. |
For more information on how to know when you might need support from a mental health professional and how to talk about your mental health, visit our Stop The Stigma campaign.
Making an Appointment
Thunder Bay
If you are in Crisis, please contact Crisis Response Services at 807-346-8282 or go to your nearest Emergency Department.
Appointments (in-person or Medeo video visit) are available Monday through Friday from 9 a.m. to 4 p.m. with virtual appointments available on Monday evenings and Saturdays. Same-day/next-day appointments are posted online each weekday morning. To book an appointment, call reception at 807-343-8361 or use the link below.
Please sign up for Medeo using your @lakeheadu email address and be sure to include your student number in the booking. **Please note that online booking is only monitored during business hours (i.e. if you book after 4.30 pm you will receive your confirmation when we open at 8.45 am the following business day).
Orillia
To request an appointment: Log in to MySuccess https://mysuccess.lakeheadu.ca/home.htm
- Log in to MySuccess
- Click Submit form - Orillia Student Wellness Requests
- Fill out the request
- Click Submit
Your request is private and confidential and only someone from Student Health and Wellness will be accessing these requests.
All requests are checked Monday - Friday from 8:30am - 4:30pm.
Please note an appointment is only confirmed if you have spoken to someone directly