Manager, Agency Relations & Pathways
Manager, Agency Relations & Pathways
Lakehead University International Enrolment
Thunder Bay Campus
Schedule II
Competition # SCHII-23-17
Under the general direction of the Director, International Enrolment, the Manager, Agency Relations and Pathways will oversee the management, development, and review of Lakehead University’s global agency network of recruitment partners. This critical role ensures that the university’s agency relationships and engagement strategies align with the strategic priorities of the University, leading to the achievement of our international enrolment targets. The Manager, Agency Relations & Pathways is responsible for the review, selection, and contract signing of agents, their training & ongoing development, application supports and crisis response, performance management and incentive programs, and commission verification and processing. In addition, the Manager will oversee the network of pathway partners throughout Canada and in select global markets by providing selection, training, and recruitment support, and performance review and assessment on an ongoing basis.
The incumbent has post-secondary education in a related field, preferably in Business or International Business, and a minimum of 3 to 5 years of experience working in a post-secondary setting in the field of student recruitment and marketing; preferably, with experience working within an agency model of recruitment. The incumbent has demonstrated skills in navigating sensitive and difficult conversations and demonstrated excellence in cultural awareness skills and navigating cross-cultural environments; with strong skills in diplomacy and the ability to interact and liaise with individuals from all levels within an organization. Excellent marketing, organizational, project/event management, judgement, decision-making and customer service skills is required. The incumbent must thrive in a high volume, target-driven environment, meet deadlines and handle stressful working conditions. The ideal candidate possesses a creative mind, is entrepreneurial in spirit, and is a self-starter who has a knowledge of emerging communication technologies (i.e. web development, e-communications, portals, social media). The ability to research, compile vast amounts of information, and develop recommendations and strategies based on this work is required. The incumbent is proficient in advanced levels of Microsoft Word, Excel, PowerPoint and publishing programs and laptop technology.
A valid Ontario driver's license and a willingness and ability to travel on university business and be available for flexible work hours, sometimes involving evenings and weekends during key periods of the recruitment and conversion cycle, is required; the incumbent must be comfortable travelling far distances, with the ability to be adaptive and make decisions relating to the unpredictable nature of international travel.
This position offers a competitive remuneration package including salary, comprehensive benefits package, life insurance, pension plan, and tuition waiver.
Interested applicants may apply by clicking on this link to this Google Form and attaching your cover letter and resume in word or PDF format by May 12, 2023.
We appreciate your interest; however, only those selected for an interview will be notified. Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343.8334 or human.resources@lakeheadu.ca to make appropriate arrangements