STUDENT CENTRAL PROFESSIONAL, Enrolment Services, Orillia Campus, Full-Time, Permanent, Competition # OR-22-17

STUDENT CENTRAL PROFESSIONAL

Enrolment Services, Student Central

Orillia Campus

Full-Time, Permanent

Competition # OR-22-17

Student Central is seeking a highly motivated, results-driven individual who is excited by the opportunity to join a team supporting the University’s student-centred vision through a culture of creating exceptional student satisfaction. The Student Central Professional is responsible for providing independent, immediate, proactive, and reactive diagnostic support and problem resolution to students on a broad range of functions including, but not limited to, academic and financial aid eligibility, admission, transfer credit, registration and enrolment issues. Through the comprehensive interpretation and application of various policies, procedures, rules and regulations, the Student Central Professional will counsel students on program requirements and eligibility, assessment decisions, options for financial aid and funding, OSAP reviews, as well as the enrolment cycle. Other duties include reviewing and guiding students regarding account information as well as discussing student financial aid and academic concerns and issues in order to determine the best course of action for the student to pursue while explaining and documenting the ramifications of such courses of actions (i.e. reduction of course load, withdrawals, academic and financial aid appeals, etc.) in an effort to ensure the student is making an informed decision.  

It is the expectation that the Professional will guide students through their enrolment in order to become self-reliant in terms of their educational pathways and choices. This role includes providing support to many student populations to guide them through their educational journey, and assisting in the execution of proactive recruitment campaigns, early outreach and support initiatives for students. Participation in the University’s Convocation ceremonies is also part of this role.

The position requires a high level of customer service and engagement, which may require variable hours of work based on operational needs.

Candidates to this position must have completed a university degree along with at least 3 to 5 years of experience in a student service advisory role. The successful candidate has the demonstrated ability to respond to student needs with a holistic approach as well as strong working knowledge of University policies and procedures and the functions within Undergraduate Admissions, Student Awards & Financial Aid, and Academic Advising, Records & Registration. An outstanding communicator with demonstrated ability to respond to student needs with a holistic approach, the successful candidate also has the ability to analyze and interpret data. Additional qualifications include excellent critical thinking and advanced problem-solving capabilities along with the ability to use sound, professional judgment in making complex decisions. Your superior student service skills are combined your ability to work with diverse populations using tact and cultural sensitivity. Project management and event planning skills and experience would be considered an asset. Proficient with computers, including Microsoft Office, the successful candidate also has a demonstrated knowledge of Colleague (Datatel) as it pertains to Admissions, Student Awards & Financial Aid, and Academic Advising, Records & Registration.

As a condition of employment, a Level 1 police criminal record check must be provided by the successful candidate.

Interested applicants may apply by clicking on this link to a Google Form and attaching your cover

letter and resume in word or PDF format by January 9, 2023. 

If you have any technical difficulties in accessing the link, please reach out to careers@lakeheadu.ca.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. In an effort to ensure applications are being received from under-represented groups, applicants will be asked to complete a brief self-identification questionnaire via email within three days of the posting closing date.  All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.  This is in accordance with Canadian immigration requirements. 

Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343.8334 or human.resources@lakeheadu.ca to make appropriate arrangements.