RESIDENCE FRONT DESK RECEPTIONIST, Residence Services, Competition # COPE-22-21, Thunder Bay, ON

INTERNAL COPE

RESIDENCE FRONT DESK RECEPTIONIST

  Residence Services

Thunder Bay Campus

Monday to Friday – 8:00am to 4:00pm and

3:00pm to 11:00pm – 2 positions

Full-Time, Permanent

COPE, Level 5

Competition # COPE-22-21

Under general supervision, the incumbent will provide clerical and reception support to Residence and Conference Services. When required hours of work and days scheduled may be modified to address the needs of the University. The following is a brief outline off the responsibilities. A job fact sheet detailing the required duties is available in the Office of Human Resources.

DUTIES:

• Answer phones and take messages from students, conference guests, etc. when required;

• Transfer calls/inquires to appropriate locations when required;

• Receive trouble calls and service requests for residence and respond accordingly;

• Maintain accurate key inventory and issue and receive keys for students, staff, conference

   guests, travelers and contractors;

• Receives and sorts all incoming letter mail parcels and deliveries;

• Sends mail pick up notifications to students;

• Interacts with students, staff, conference guests, visitors and general public to provide and/or

  obtain information on services, etc.;

• Organize and maintain various files of correspondence, records, brochures and other materials;

• Assess the condition of residence rooms prior to student arrival and departure as required;

• Other related duties as required.

QUALIFICATIONS:

• Post-secondary education preferred along with 1 year clerk/receptionist experience;

• Demonstrated proficiency with PC’s, and various office programs including Microsoft Office

   (Word, Excel) internet, social media, Google Suite (email, calendar, drive);

• Experience with customer service, front line operation and front desk experience;

• Ability to work independently and as part of a team;

• Excellent communication, organizational and interpersonal skills;

• Ability to work within a culturally diverse environment;

• Ability to work and handle all duties in a confidential manner;

• Ability to multitask and work under the pressure of deadlines;

• Ability to use a variety of office equipment including; photocopiers, printer and POS machine, etc.

• Must have a valid driver’s license;

• Familiarity with the Occupational Health & Safety Act, its regulations and other health and safety

   Related legislation and standard experience in a service-related environment.

A job fact sheet detailing the required duties is available in the Office of Human Resources

Interested internal applicants are invited to apply by submitting a single PDF document quoting competition

# COPE-22-21, containing a cover letter and resume by 4:30 p.m. on July 8, 2022 to:

Office of Human Resources

University Centre

Room UC-0003

Fax: 807-346-7701

Email: careers@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources. We appreciate your interest, however, only those selected for an interview will be notified