Manager, Access Services, Thunder Bay Campus, Chancellor Paterson Library, Competition # SCHII-21-42
Manager, Access Services
Thunder Bay Campus
Chancellor Paterson Library
Full Time, Contract
Schedule II
Competition # SCHII-21-42
Lakehead University Library (Thunder Bay Campus) invites applications for a Manager, Access Services. Reporting directly to the Head, Access Services and Outreach, this position plays a key role in a variety of tasks, including training and supervising unionized Access Services staff in the areas of lending and borrowing, course reserves, document delivery, photo ID processing and customer service.
Lakehead is a comprehensive university with a reputation for innovative programs and cutting-edge research. With campuses located in Thunder Bay and Orillia, Lakehead has approximately 10,000 students and 2,160 faculty and staff. With an emphasis on collaborative learning and independent critical thinking, and a multidisciplinary teaching approach, Lakehead offers a variety of degree and diploma programs at the undergraduate, graduate, and doctoral levels through its ten faculties, including: Business Administration, Education, Engineering, Health and Behavioural Sciences, Natural Resources Management, Science and Environmental Studies, Social Sciences and Humanities, Graduate Studies, the Northern Ontario School of Medicine (West Campus) and the Faculty of Law. For further information, please visit: www.lakeheadu.ca.
The total library collection includes over 700,000 print volumes, access to more than 60,000 online journals and over 120,000 e-books, and rare and special collections such as the Regional Collection and the Archives. The Chancellor Paterson Library is the main library on the Thunder Bay campus and occupies its own building in the centre of campus. There are four additional libraries: one at the Bora Laskin Faculty of Law, the Learning Commons in Simcoe Hall (Orillia), and the Education Library (one location at the Faculty of Education-Thunder Bay and one at Heritage Place-Orillia). Lakehead University Library is an active member of both provincial and national consortia. We provide many services in collaboration with our Ontario Council of University Libraries (OCUL) partners, such as, Ask a Librarian (Chat Reference Service), Scholars Portal, RACER (Document Delivery) and Dataverse. The library is also part of Collaborative Futures, a project that recently launched a shared next-generation library system at 16 OCUL libraries. Our involvement with the Canadian Research Knowledge Network (CRKN) as well as other consortia, allows us to provide significant digital content. Our staff complement of over 30 includes 12 librarians and an archivist.
Lakehead UniversityLibrary is currently implementing its Library Plan: Envision the Future 2018- 2023. Our mission is to be an innovative organization that anticipates the requirements of the future while respecting the heritage of the past. By providing exceptional services, collections, and spaces, the Libraries shape the creation of knowledge, actively preserve and support culture, and transform learning and research.
About the Opportunity
The Manager, Access Services provides administrative and supervisory support to the Chancellor Paterson Library Access Services department. This position plays a key role in a variety of tasks including:
• Guiding and managing the work of full-time Library Assistants and Technicians in the
Access Services department; this work includes lending and borrowing, customer
service, document delivery, and photo ID;
• Monitors Access Services operations, provides support and guidance to staff, ensuring
high-quality customer service; identifies problems, initiates, and implements changes
in consultation with Head, Access Services and Outreach.
• Collects and analyzes usage data to identify trends, assess current services and
make recommendations for future improvements.
• Works collaboratively with the evening supervisor to ensure the library is opened and
closed according to an established schedule.
• Coordinates the sharing of materials between the Lakehead University Library
branches. This includes working with the mailing and shipping departments to ensure
that items arrive at their intended destination in a timely manner.
• Supports the development and maintenance of accessibility services at Chancellor
Paterson Library.
• Coordinates Accessible Content E-Portal service for all campus Libraries. This
service provides accessible format copies of any materials in the Library's book collection.
• Hours for this position include two evening shifts per week
Required Qualifications
•A library technician diploma, or related degree combined with three years of
library experience
•At least two years of experience leading or managing a team; preferably in a
unionized library environment
•Strong organizational and time management skills
•Experience working with integrated library systems
•Excellent interpersonal skills
•Strong customer service skills
•Knowledge of library resources and basic reference skills
•Strong computer skills and familiarity with Google Workspace
Interested applicants are invited to submit a single PDF document, quoting competition # SCHII-21-42, that includes cover letter, resume, along with the contact information of three references by 4:30 p.m. on October 18, 2021 to:
Office of Human Resources
University Centre
Room UC-0003
Email: careers@lakeheadu.ca
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. In an effort to ensure applications are being received from under-represented groups, applicants will be asked to complete a brief self-identification questionnaire via email within three days of the posting closing date. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343.8334 or human.resources@lakeheadu.ca to make appropriate arrangements.