Bookstore Clerk - Part-Time
Bookstore
Part-Time, COPE - 20 hours per week
Under supervision of the Manager, the incumbent's primary role is that of a customer service representative. The following is a brief outline of the responsibilities.
DUTIES:
- Serve as the first point of contact for internal and
external customers;
- Perform daily cash transactions on the POS system
ensuring all transactions are handled in an accurate and timely manner;
- Respond to emails and telephone inquiries pertaining
to course materials in a timely fashion;
- Open and close the Bookstore in accordance with store
policies and procedures;
- Monitor the floor and gates for security issues and
notify immediate supervisor of issues;
- Price, stock, tag and shelve course materials, general
merchandise and stationery supplies;
- Print, process and ship all online web orders using
Bookware 3000 and select shipping partners;
- As directed, pull and pack all course material slated
for return;
- Assist with the maintenance of spreadsheets as well as
with the research and ordering of course materials;
- Assist marketing initiatives involving on-campus
digital display screens and other forms of social media;
- Perform other related duties as required.
QUALIFICATIONS:
- Minimum Grade 12 education with post-secondary
education considered an asset;
- Minimum of one year of retail experience preferred;
- Working knowledge of POS systems;
- Must be mathematically competent;
- Ability to effectively handle frequent interruptions
while meeting deadlines;
- Proficiency with PCs, email, general website
maintenance, and various office programs including Microsoft Office (Word,
Excel, Photoshop);
- Familiarity with social media platforms including
Facebook, Twitter, Instagram, Pinterest and Snapchat;
- Ability to interact with students, staff and the
public, exercising diplomacy and discretion;
- Excellent organizational, interpersonal and customer
service skills;
- Ability to work within a culturally diverse
environment;
- Ability to work independently and as a team player;
- Ability to lift up to 25 lbs on a regular basis;
- Familiarity with Lakehead University routines, policies and procedures (i.e. Lakehead Calendar, Occupational Health & Safety Act).
Interested applicants are invited to submit a single pdf document that includes a cover letter, resume, along with name, address, telephone and e-mail addresses of three current professional references to:
Office of Human Resources
University Centre
Room UC-0003
Email: careers@lakeheadu.ca
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources. We appreciate your interest, however, only those selected for an interview will be notified.