Student Affairs Assistant (Orillia)

Category: 
Orillia Campus Positions
Department: 
Student Affairs
Application Deadline: 
Wednesday, August 17, 2016 - 4:30pm

Dated: August 9, 2016, 8:30 am                                                                                                                                                                                   Expires: August 17, 2016, 4:30 pm                                                                        

Student Affairs Assistant (Orillia)

Full time hours, Up to 12-month contract

Band 3 - $44,110 to $55,138

Dynamic, modern, and highly learner-centred, Lakehead University acknowledges all of our students as valued leaders of tomorrow, whose education and success are most paramount to our institution. Lakehead's Orillia campus is known for its welcoming community atmosphere, its innovative programs, and its new, environmentally-friendly facilities (LEED@ certified). Orillia is located in the heart of Ontario's Lake Country, recognized as one of Canada's premier outdoor recreation areas, as well as a centre for unique cultural and heritage experiences.  

Reporting to the Director, Student Affairs, this role acts as ambassador by providing high level service to students and visitors as their first point of contact with Lakehead University. He/she actively provides hands-on assistance to students answering inquiries and providing information on a variety of functional areas including admissions, academic advising, records, registration, student awards, scholarships, financial aid, accessibility services, wellness centre and student success initiatives.

This customer service professional also processes payments, coordinates appointments, completes administrative work, refers questions and issues to other experts within the University, processes student documentation, and supports other initiatives and projects.

The successful candidate will possess:

?         Post Secondary degree in a related field;

?         1 year of related experience in a post secondary institution;

?         Excellent communication, interpersonal and customer service skills;

?         Excellent organization, prioritization and problem solving skills;

?         Ability to deal with multiple demands in a busy, student focused environment;

?         Strong attention to detail skills combined with sound judgement and ability to act with diplomacy and tact during difficult conversations;

?         Demonstrates understanding of FIPPA requirements and maintains confidentiality;

?         Strong ability to work independently and demonstrate initiative, along with working well in a team;

?         Demonstrates understanding of student life cycle and post-secondary programs and services;

?          Proficient computers skills including with email, word processing, internet, and databases; experience with Datatel, Lakehead University website and MyInfo systems, and OSAP portal is an asset;

Interested candidates are invited to submit a cover letter and resume with the names and contact information of three references to:

Office of Human Resources

Orillia Academic Building

500 University Avenue

Email:  careers@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at (807) 343-8334. We appreciate your interest, however, only those selected for an interview will be notified.