Enrolment Services Professional (Contract, up to 12 months) - Orillia Campus

Category: 
Orillia Campus Positions
Application Deadline: 
Tuesday, September 6, 2016 - 4:30pm

Enrolment Services Professional (Orillia)

Term - Full time hours, Up to 12 Months

Band 4, $ 47,577.71 - $59,471.88

 

Dynamic, modern, and highly learner-centred, Lakehead University acknowledges all of our students as valued leaders of tomorrow, whose education and success are most paramount to our institution. Lakehead's Orillia campus is known for its welcoming community atmosphere, its innovative programs, and its new, environmentally-friendly facilities (LEED@ certified). Orillia is located in the heart of Ontario's Lake Country, recognized as one of Canada's premier outdoor recreation areas, as well as a centre for unique cultural and heritage experiences. 

 

The Enrolment Services Professional plays a key role in providing comprehensive information and advice to both new and current students regarding their academic program while adhering to academic policies, regulations and procedures. They administer programs including under the Ontario Student Assistance Program, University Scholarships, bursaries and awards, and work study programs. They provide financial counselling to students and develop meaningful relationships with students to contribute to the overall recruitment, conversion, admission and retention rates for the University while improving the student experience and satisfaction.

 

DUTIES INCLUDE:

  •         Assist students with the application processes (OSAP, bursaries, WSP, etc.), appeals, reviews and exceptional situations;
  •         Provide academic advising to current and prospective students, including transfer students; and
  •         Advise students on all aspects of registration and records.

 

QUALIFICATIONS:

  •         University degree in a related field, combined with two years of related experience;
  •         Excellent interpersonal and communication skills, both written and verbal;
  •         Customer focused work ethic with ability to provide quality services in a busy environment.
  •         Demonstrated ability to exercise judgment, take initiative, and resolve problems;
  •         Demonstrated ability to maintain confidentiality, and use tact and diplomacy in difficult situations;
  •         Ability to interpret and apply guidelines and policies;
  •         Strong organization, attention to detail and decision making skills;
  •         Proficiency with computers including with word processing;
  •         Familiarity with Ellucian Colleague considered an asset;
  •         Familiarity with MTCU, OSAP and Lakehead University policies and procedures is preferred;

 

Interested candidates are invited to submit a cover letter and resume with the names and contact information of three references to:

Office of Human Resources

Orillia Academic Building

500 University Avenue

Email:  careers@lakeheadu.ca

 

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Aboriginal persons and persons with disabilities, and persons of any sexual orientation, gender identify or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at (705) 330-4008, extension 2011. We appreciate your interest, however, only those selected for an interview will be notified.

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