Assistant Manager, Accounts Receivable
Overview
Reporting to the Manager, Treasury & Client Services, the Assistant Manager, Accounts Receivable & Student Financial Services provides financial, operational, and strategic leadership for Accounts Receivable and Student Financial Services. The position oversees the University's student billing, invoicing, collections, cash and account management, student financial reporting, and related systems and processes. The role is responsible for ensuring the accuracy, integrity, and confidentiality of student financial records while supporting a positive student financial experience.
The Assistant Manager works collaboratively with departments across the University to support student success, retention, and satisfaction and provides functional advice on matters related to student fees, receivables, billing, collections, refunds, and financial policies. The position also plays an important role in implementing government directives, improving financial processes, and supporting University-wide initiatives related to student financial services. The Assistant Manager provides leadership to the Accounts Receivable team and assumes the full authority and responsibilities of the Manager, Treasury & Client Services for Accounts Receivable matters during the Manager's absence.
Responsibilities
- Develop, manage, oversee, and continuously improve processes related to student billing, invoicing, payments, refunds, and collections.
- Oversee the communication and publication of student fees and Student Financial Services information through University websites, MyPortal/myInfo, and mass communications to students, faculty, and staff.
- Provide functional oversight of the Accounts Receivable/Cash Receipts (AR/CR) and Self- Service Student Finance modules within Ellucian Colleague.
- Ensure student financial records are accurate, complete, secure, and maintained in accordance with applicable policies and requirements.
- Oversee the preparation, processing, troubleshooting, and filing of T2202 Tuition and Enrolment Certificates with the Canada Revenue Agency.
- Monitor and implement applicable federal and provincial requirements and directives affecting student tuition, student fees, and financial services.
- Provide functional guidance and collaborate with stakeholders on new programs, courses, graduate offerings, and initiatives that have student financial implications.
- Oversee the student financial experience for graduate students, including funding, refunds, adjustments, payroll deductions, and related processes.
- Provide advice and guidance to University departments regarding student fees, billing practices, payment deadlines, refunds, and financial policies.
- Build effective relationships across student service areas to support student success, retention, and satisfaction.
Qualifications
- University degree in Accounting, Business Administration, Finance, or another relevant field.
- Five to seven years of progressively responsible experience in a financial role, preferably within a university or similarly complex organization.
- Demonstrated supervisory or management experience, including experience leading, coaching, mentoring, and developing employees.
- Experience with accounts receivable, billing, collections, financial reporting, and financial operations.
- Experience working with financial systems and enterprise resource planning (ERP) systems.
- Experience analyzing financial data, investigating discrepancies, and resolving complex financial or system issues.
- Strong knowledge of accounts receivable, financial operations, billing, collections, and financial recording and reporting.
- Knowledge of generally accepted accounting principles (GAAP).
- Strong understanding of financial controls, payment processing, and reconciliation practices.
- Advanced proficiency with financial software, ERP systems, data analysis tools, and related technologies.
- Strong troubleshooting and problem-solving skills, particularly when working with financial systems and complex transactions.
- Excellent critical thinking and analytical skills with the ability to assess information and make sound recommendations.
- Strong leadership, coaching, mentoring, and team-building skills.
- Excellent interpersonal, communication, negotiation, and conflict-management skills.
- Strong organizational and time-management skills, with the ability to manage competing priorities and deadlines.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.
We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or human.resources@lakeheadu.ca to make appropriate arrangements.