Customer Service & Collections Associate
Overview
Under the general direction and guidance of the Accounts Receivable Team Lead & Graduate Officer, the incumbent will provide front line customer service to students, faculty, staff, and the public, serve in a key role for collection of receivables, and provide general support to all other areas of Accounts Receivable. The following is a brief outline of the duties and qualifications of the position. A job fact sheet detailing the required duties is available in the Office of Human Resources.
Responsibilities
● Communicate information pertaining to University policies, academic fees, payment/refund dates to those requesting information;
● Maintain the confidentiality of student financial records as defined in the Confidentiality Policy – Student Records;
● Receive and process payments and deposits for student, sponsor, and miscellaneous accounts through web-based portals and in-person transactions.
● Record and maintain comments on the student electronic file;
● Provide support and back-up for other Accounts Receivable positions
● Other related duties as required.
Qualifications
● Excellent communication and interpersonal skills;
● Ability to work independently with minimal supervision;
● Ability to interact with students, staff, general public and outside organizations exercising tact, judgment and independence;
● Experience with computerized accounting systems and various office programs including Microsoft Office, primarily Excel;
● Ability to work with constant interruption and in stressful situations during peak periods while maintaining preset deadlines;
● Working knowledge of Datatel/Colleague system;
● Detail oriented with strong organizational skills;
● Familiarity with the Occupational Health & Safety Act, its regulations and other health and safety related legislation and standards.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.
We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or human.resources@lakeheadu.ca to make appropriate arrangements.