International Student Services Coordinator
Overview
Reporting to the Director, International Student Services ("Director"), the incumbent provides support and carries out strategic directions established by the Director for student services, student support, student success, and the retention of international students. Key areas of responsibilities include transition, onboarding, and Orientation for new international students; programming, events, and activities specific to the needs of international students; and the delivery of communications and social media for ISS.
Responsibilities
- Establishing a semester-based International Student Orientation that includes the transition period as a newly accepted student, the arrival of new students, and successful onboarding.
- Overseeing the development and implementation of programs, events, and activities related to international student success and retention.
- Creating communication plans and content for communications, social media, website, and promotional materials.
- Provide general advising sessions for students on issues related to student life, orientation, arrival procedures, finances and budgeting, career & employment, housing, health insurance, wellness and other general topics
- Generating and maintaining data to support international student retention and success as well as supporting enrolment planning and managing incoming student numbers.
- Working with key stakeholders both within and outside of the University to improve the functionality and logistics of the department, student retention, and student success.
Qualifications
- Undergraduate degree with a minimum of 3 years of experience at the PSE level working with International students. Experience in the fields of communication, education, event planning, recruitment or enrolment is an asset.
- Demonstrates a clear understanding of the needs of international students and is able to deal effectively with highly diverse communities both nationally and internationally.
- Project management experience required
- Attention to detail and in-depth planning, organizational and time management skills, including the ability to handle multiple tasks or projects simultaneously
- Highly developed analytical problem-solving skills
- Well-developed research skills and the ability to collect and manage large data sets
- Exceptional interpersonal skills, relationship building, conflict resolution and service excellence
- Ability to succeed in a dynamic, changing environment and quickly find alternative solutions to challenges.
- Experience in working with a cross-functional team.
- Leadership skills and experience in managing groups of people towards a goal
- Exceptional writing and communication skills, including graphic design and presentation skills
- Strong creativity and ability to generate new ideas
- Highly knowledgeable and sensitive to cultural diversity, needs and requirements.
- High proficiency with Google Suite, Microsoft Office, Zoom, social media, and other relevant software and applications such as Adobe and/or graphic design software.
- Second language ability is an asset.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.
We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or human.resources@lakeheadu.ca to make appropriate arrangements.