If you begin to exhibit COVID-19 symptoms (fever, cough and respiratory distress), contact your local District Health Unit and reduce contact with others by isolating yourself at home (Do Not Come to Student Health and Wellness).

Thunder Bay District Health Unit: 807-625-5900

Simcoe Muskoka District Health Unit (Orillia/Barrie): 705-721-7520

Telehealth Ontario: 1-866-797-0000

For the latest information and updates about COVID-19 (coronavirus) from Lakehead University

The Canada COVID-19 app is a central resource for accessing personalized, trusted, evidence-based information about the COVID-19 pandemic across Canada. Download it for the most up-to-date information, recommendations, and resources.

Have COVID-19 Questions? In addition to Thunder Bay District Health Unit's daytime hours, nurses are available Mon-Thurs evenings from 5-7pm. Call 807-625-5900 or toll-free 888-294-6630.

Wellness Together Canada provides free online resources, tools, apps and connections to trained volunteers and qualified mental health professionals when needed.

Are you in crisis?

Urgent Help: Dial 911

Thunder Bay Campus:

Campus Security: 807-343-8911

Crisis Response: 807-346-8282

Orillia Campus:

Campus Security: 705-330-4008 ext. 2009

Crisis Response: 705-728-5044


Updated April 28, 2020

Student Health and Wellness is open, with some changes as noted:

Thunder Bay

    • Booking an appointment - If you would like to book an appointment please call 343-8361 and leave your full name, student number & phone number or email us at health@lakeheadu.ca and someone will get back to you during our regular business hours. Do not email your personal health information.
    • Medical & Counselling – Appointments for medical services and same-day appointments for counselling can still be made. We are moving appointments to online and telephone platforms.
    • Hours- Student Health will be closed between 12:30-1:30pm Monday-Friday.


    • Counselling - For students who are currently registered in courses, please contact Student Health & Wellness at orluwell@lakeheadu.ca or phone 705-330-4008 x 2116 and someone will get back to you during regular business hours.


  • Please read below for a disclaimer regarding online and phone appointments.

  • On-going screening– To ensure the health & safety or our students, we will continue screening prior to appointments, you can take a self-assessment by accessing the link below.

For more information about changes on each campus:

The situation is evolving rapidly, please continue checking the website for updates.

For information on how to take care of yourself- visit our social distancing toolkit 

Other resources:

Student Illness & Missed Exams

Lakehead University is temporarily suspending the need for a student who is ill to provide a Certificate of Illness or Incapacitation completed by a Medical Professional as per University Regulation IV “Examinations – Missed Examinations Due to Illness or Other Extenuating Circumstances”. 

For more information on procedures that have been temporarily implemented, please visit the Information For Students: Student Illness & Missed Exams page.

Online and Telephone Appointment Disclaimer:

COVID-19 is placing stress on Canada’s public health system. Student Health and Wellness is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively.

  • Our medical team will be doing more telephone visits for some patient visits rather than asking all patients to come into our office.

  • Our counsellors will be using the telephone or Zoom to conduct some counselling sessions.

Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may want to see you in person or ask you to visit a hospital or other health care facility if necessary, for a physical examination. 

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure.

There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.

  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different health care provider or other health care centre where you can be seen in person. However, please note that many health care providers are taking similar measures and options may be limited.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: Telephone, Zoom.