Front Desk and Other Services
See the Front Desk To Pick Up Supplies:
- Garbage bags - Small and large
- Recycle bags
- Vacuum bags - Note the type of vacuum in your unit
- Light bulbs - Exchange burnt bulb for a new one (fluorescent tube lights - do not remove yourself; put in a work order for a housekeeping staff member to replace it)
- Postage stamps
Parcels and Letter Mail
|Your New Residence Mailing Address|
When having letters and parcels sent to Lakehead University, you do not have to include your student number, your phone number, your Residence House or room number. To ensure delivery and avoid delay, your mail should be addressed in the following manner:Your Namec/o Lakehead University Residence955 Oliver RoadThunder Bay, ON, P7B 5E1
|Where To Pick Up Your Mail|
Students will be sent an email notification from ResMail to their Lakehead University email accounts when they have mail to pick up. Please proceed to Residence Front Desk along with your Lakehead University student ID card to claim your package or parcel.
|Outgoing Letter Mail, Packages & Parcels|
Outgoing letter mail may be placed in the brown mailbox located in the Main Bartley Residence Entrance. Canadian stamps and way-bills for FedEx and Purolator may also be purchased at the Front Desk.
Looking for Something to Do?
Residence students may sign out the use of the Residence tennis courts, basketball court, ice rink, or Bartley Kitchenette at the Front Desk. No cost, just bring your student ID card.
Some sports equipment available for use - see Front Desk for details.
Sign-out requests that have been pre-booked through Conference Services by a group will take precedence over individual drop-in sign-out requests.
Have You Lost Your Keys or Are you Locked Out of Your Room?
For security and safety reasons, all Residence Hall House, Apartment and Townhouse doors should be locked at all times. If you find yourself locked out of your room during regular office hours, please go to the Residence Front Desk to sign out a set of lock-out keys. Lakehead University student identification will be required to obtain lock-out keys.
If you are locked out after Front Desk has closed, please call Security Services (807) 343-8569 and ask them to page the Resident Assistant on duty to let you into your room.
Student Lockout Policy
Each resident will receive their own set of keys upon check-in for their accommodation. Please note that the duplication of keys is not permitted.
For security reasons, any lost keys must be reported immediately to the Residence Front Desk. You will be issued a temporary set of keys. If you do not find your keys after one week (or if you feel that someone may have stolen your keys), your lock will be changed.
Cleaning and Maintaining Your Space
Please place your trash into any of the large garbage cans located in your Residence Hall House. Garbage bags are available at the Residence Front Desk, free of charge.
Apartment and Townhouse Students
Bags of trash are to be place in the large blue garbage bins located outside the building. Please do not leave bags of garbage outside your apartment or townhouse unit as this encourages unwanted visits from the local wildlife population. There will be a charge of $25.00 per bag for removal of garbage left on the doorstep, in townhouse yards or in the apartment complex common areas. Garbage bags are available at the Residence Front Desk, free of charge.
All Residence Halls, Apartments and Townhouses are supplied with "Blue Boxes" for recycling item collection. Additionally, clear plastic bags are available at the Residence Front Desk for recycling collection and disposal.
What Can I Recycle
The following items may be recycled in Thunder Bay:
For more information please see the Sorting Out the Depots.
|What to Do With Your Recycling|
Residence Hall Students
Recycling containers are provided in each Residence house. Please place recyclable items in the designated containers. Residence Housekeeping staff will regularly collect recyclable items from these containers.
There are two designated recycling bins in each townhouse area which are located as follows:
Recyclables should be sorted into two groups:
Plastic containers and paper should be placed in clear plastic recycling bags (available at the Bartley Residence Front Desk) and placed into the recycling bins in your area. Cardboard products can go directly into the recycling bin and does not need to be bagged.
Items to be recycled are to be sorted in the recycling areas of each apartment lounge. From here recycling is removed by Residence Housekeeping staff.
Common household type batteries such as A, AA, AAA, 9v, C/D cell, laptop batteries, cell phone batteries, cordless phone, and rechargeable batteries may be dropped off for recycling at various locations around campus.
Recycling Print Cartridges/Cell Phones
Are you about to toss your print cartridge or cell phone into the garbage? STOP! We have recycling for that too. Please bring these items to one of the following convenient locations for recycling:
Who Cleans My Room and Living Space?
Housekeeping services are not provided in student rooms, townhouse and apartment units. Residents are responsible for keeping their own rooms, apartments and townhouses clean in accordance with the Residence Cleanliness Standard. Each Residence House, apartment unit and townhouse unit come equipped with a vacuum for student use.
If something is in need of repair, please submit an online work order.
|Residence Hall and Apartment Common Areas|
|It is expected that all common living areas will be kept clean and will be treated with consideration and respect for all students and visitors. The common areas of Residence (hallways, lounges, washrooms, etc.) are a joint responsibility of all residents and Residence Caretaking staff. Daily custodial services are provided in all common areas. Please note that residents may be invoiced for any extraordinary cleaning required in their common areas.|
|Apartment and Townhouse Units|
|Apartment and townhouse units are inspected monthly and students are advised if their unit is in an unacceptable state. The students are given a period of time to clean their area. If left uncleaned the cost of cleaning will be assessed to the student(s).|
Bed bugs, even the suspicion of, requires immediate action by all those who are involved to ensure they are dealt with completely.
In the event you suspect bed bugs, please ensure the following is complied with:
1. Any resident who is concerned with having bed bugs should immediately report the concern to Residence Operations by submitting a work order or calling the Residence Front Desk. After hours residents can call Security and have the RA-on-call paged.
2. The Residence Operations Manager or appropriate designate will meet with the residents affected to review the following information (within 24 hours):
a) Bed bugs are not a health threat and have not been shown to spread disease.
b) Residents are advised to attend Student Health Services for an assessment and treatment (itching or irritation associated with bug bites.)
c) Advise the resident that their cooperation is imperative in us being able to successfully eradicate the problem and control it from spreading.
d) Within 24 hours a certified Pest Control Technician will inspect the room and begin treatments.
e) Provide Student Responsibility to the resident.
f) In some cases the Manager or Residence & Facilities or appropriate designate will meet with the adjoining occupants and arrange inspection to ensure the problem is limited to the reported area.
1. Report possible bed bug concern as soon as possible
2. DO NOT MOVE TO A FRIEND’S ROOM OR TAKE BELONGINGS ELSEWHERE.
3. Place all clothing and bedding including pillows or any other items made of material in large plastic bags (supplied by Residence Front Desk.) Label the bags “dirty” and tie off the bags to take to the laundry room. Wash and dry everything.
4. Note: Clean items do not need to be washed but should be put in the dryer on high heat for a minimum of twenty (20) minutes. This will kill any bugs.
5. Clean up general clutter from around room and leave all suitcases and bags (backpacks, handbags, book bags, etc.) open on the floor as these will be sprayed as well.
6. All corrugated cardboard should be discarded directly to the cardboard recycling bins outside around residence.
7. Ensure all dresser drawers, desk drawers, closets and bed drawers are emptied and left open for spraying.
8. Once items have been washed it is very important that all items be placed in clean plastic bags and that the bags used previously are thrown out. Label these bags as “clean.”
9. Do not put bags back in the room or on the bed until the room has been treated.
10. The resident will vacate the room for the necessary time to complete treatment. (Approximately 6 hours.)
11. Residents are responsible for laundry costs. Residence does not reimburse students for any costs associated with bedbugs and/or preparation for treatment.
12. Residents may be held responsible for costs of eradication should the previous responsibilities not be fulfilled.
What To Do When Repairs Are Needed
|A Definition of Work Order|
|A work order is a request or notice to have maintenance completed in a residence room, house and/or common area. Work orders may be requested and submitted online. Please be as specific as possible when submitting your work orders.|
|Procedures for Residence Room Work Orders|
Every effort will be made to notify students a minimum of one day in advance should maintenance personnel need to access their respective rooms. However, Residence reserves the right to enter rooms should the associated repair need immediate attention.
Whenever a Residence staff member must enter a student's room for the purpose of completing a work order, a notice will be placed on the door after the work is completed.
Please note that during the winter break, maintenance inspections will be carried out throughout all of the residence buildings with staff members entering all rooms.
If You Have Work Order Concerns
Any concerns regarding work orders are to be directed to Residence Operations at (807) 343-8010 extension 8024.
|A Note about Common/Lounge Areas|
|Do not assume that someone else has already submitted a work order for repairs in a lounge or common area. If you notice work that needs to be completed in either of these areas, please submit a work order.|
|Examples of When a Work Order is Needed|
NOTE: The policy listed here is IN ADDITION TO ALL Lakehead University policies
Residence cannot accept claims from residents that the last person to leave shared accommodations (bathrooms, and/or townhouse/apartments) will ensure that all areas are in order. These responsibilities cannot and will not be assigned to one resident. All matters regarding cleanliness, room furnishings and overall condition of the living area must be in order before each resident leaves. It should be noted that the Department Residence will not accept claims from individuals that a particular resident is responsible unless the named student(s) accepts responsibility for the situation in a document outlining the damage/deficiency and bearing his/her signature.
Damages to individual rooms will be assessed to room occupant(s). Any damages done to townhouse/apartment common areas and individual rooms will be assessed at the end of each residence term or when a student changes Residences or leaves Residence.
Any accidental damage will be charged to the responsible individual(s). An example of this would be playing catch outside and accidentally breaking a window. If you cause accidental damage, report it immediately to the Residence Front Desk.
Residents are responsible for all actions of their guests, who may have caused damage.
If damage was deliberate, the person(s) or House or building may be disciplined in addition to paying damages. Damage charges will be assessed at the current rate of repair or replacement. Please be advised that individual and House damages are dealt with throughout the academic year. Damages that cannot be assigned to an individual, House or building will be divided equally among all Residents who had access to said locations. These All Residence Charges are tallied throughout the academic year and are applied to student accounts at the end of the Residence Contract.
Only University personnel or contractors will be used to repair all damage.
Residents can help curb vandalism by reporting what they know about acts of vandalism to their Resident Assistant. Remember, individuals who damage Residence property are spending your money.
Residence Damage Charges
After inspections have been completed and any room requiring an extraordinary amount of cleaning, or has missing items or damages, will be assessed applicable charges for repair or replacement.
The following is an example of appropriate charges:
Bicycles and Vehicles
|What About My Bicycle?|
Bicycles must be stored in designated bicycle shelters. Please note that all bicycles stored in the provided shelters must be registered with the Residence Front Desk. It is recommended that all bicycles should be locked when they are unattended. Please make sure that your bicycle is insured against loss or theft. Lakehead University Residence is not responsible for damaged or stolen bicycles.
Any bicycles secured to benches, picnic tables, light posts, trees, etc. will be considered abandoned and will be removed.
|Residence has ample parking for students who have vehicles. All vehicles parked on Lakehead University property require a parking permit from Security Services. Plug-in posts are available in residence parking lots.|
Other Services for Your Convenience
For light snacks, vending machines are located in Bartley and Halliday Hall Residences. Please notify the Residence Front Desk of any malfunctioning vending machines. Refund requests for vending machine malfunction can be made at the Residence Front Desk.
Vending machines can be found in Bartley, Halliday Hall and Apartments. Any problems that occur with a vending machine in Residence please contact Coke directly at 1-800-218-2653.
|An ATM is located inside the main entrance of Bartley Residence.|