Front Desk

When having letters and parcels sent to Lakehead University, you do not have to include your student number, your phone number, your Residence House, or your room number. To ensure delivery and avoid delay, your mail should be addressed in the following manner:

CANADA POST

First Name and Last Name (Surname or Family Name)
c/o Lakehead University Residence
955 Oliver Road
Thunder Bay, ON
P7B 5E1

PARCELS (all other couriers - Amazon, FedEx, Purolator, etc)

First Name and Last Name (Surname or Family Name)
c/o Lakehead University Residence
874 Tungsten Street
Thunder Bay, ON
P7B 6J3

Bearskin Lake Townhouse Students

You will have a mailbox in the Bearskin Lake laundry room.  Letter mail will be delivered to your mailbox.  Parcels will be delivered to the Front Desk.

First Name and Last Name (Surname or Family Name)
c/o Lakehead University Residence (Mailbox #)
955 Oliver Road
Thunder Bay, ON
P7B 5E1

Students pick up their mail at the Front Desk.  Students will be sent an email from the Front Desk (resmail@lakeheadu.ca) notifying them that they have mail.  Students must show their Lakehead University student ID card when picking up mail.

Students may receive notification from their mail courier about their delivered parcel.  This notification means that the parcel has been delivered to the Lakehead University Campus.  It is possible that the delivery of the package to the Front Desk may take an additional 1 to 2 days.  We kindly request that students wait for a period of 24 hours after receiving notification from courier before contacting the Front Desk to make any inquiries about the status of their package.

Outgoing letter mail may be placed in the brown mailbox located in the Main Bartley Residence Entrance.  Both Canadian and International stamps can be purchased from the Front Desk. 

For outgoing packages, return parcels or other special mailing requirements, students can contact FED EX, Purolator or Canada Post for the nearest shipping facility.

When ordering items for same day delivery (ie. groceries, food, pharmacy, etc.) using companies such as DoorDash and Skip the Dishes, make sure to give the correct delivery location so that your order gets to you.  Students should also meet their delivery when it arrives.

Bartley Residence = 100 Bartley Circle

North Residence = 200 Bartley Circle

South Residence = 300 Bartley Circle

Prettie Residence = Prettie Residence

Avila Residence = Avila Center OR 670 Reaume St.

Deer Lake Ridge Townhouses = Deer Lake Road

North Spirit Heights Townhouses = North Spirit Road

Bearskin Lake Townhouses = Bearskin Lake Road

 Room Lock-out

For security and safety reasons, all Residence Hall House, Apartment, and Townhouse doors should be locked at all times. If you find yourself locked out of your room during regular office hours, please go to the Residence Front Desk to sign out a set of lock-out keys. Lakehead University student identification will be required to obtain lock-out keys.

If you are locked out after Front Desk has closed, please call Security Services (807) 343-8569 and ask them to page the Resident Assistant on duty to let you into your room.

Student Lockout Policy 

1.   For the first lockout occurrence, there is no charge.  For each subsequent lockout, there will be a $5.00 charge per occurrence added to the student's account.
2. If the temporary lockout keys are not returned to the Front Desk by 1:00 pm the following day, a $25.00 fine per day for a maximum of 7 days will apply.
3. On the 7th day, if the lockout keys have not been returned or keys have not been found, a work order will be created for a lock change. The student will be charged an additional $150.00 for the lock change.

Lost Keys

Each resident will receive their own set of keys upon check-in for their accommodation. Please note that the duplication of keys is not permitted.

For security reasons, any lost keys must be reported immediately to the Residence Front Desk. You will be issued a temporary set of keys. If you do not find your keys after one week (or if you feel that someone may have stolen your keys), your lock will be changed.

Residents are responsible for keeping their own rooms, apartments/townhouses clean in accordance with the Residence Cleanliness Standard.  All areas are inspected monthly and students are advised if their room/unit is in an unacceptable state.  The students are given a period of time to clean their space.  If left uncleaned, the cost of the cleaning will be assessed to the student(s).

If something is in need of repair, students may submit an online work order.

Garbage

Bartley/Prettie/Avila - Please place your trash into any of the large garbage cans located in your Residence Hall House. 

Apartments/Townhouses - Bags of trash are to be placed in the large blue garbage bins located outside in the townhouse complex.  Please do not leave bags of garbage outside your apartment or townhouse unit as this encourages unwanted visits from the local wildlife population.  There will be a charge of $25.00 per bag for the removal of garbage left on the doorstep, in townhouse yards, or in the apartment complex common areas. 

Garbage bags are available at the Residence Front Desk, free of charge.

Recycling

Students are responsible for sorting their recycling from their rooms and/or apartment/townhouse unit and disposing of it in the green bins outside of the Residence.

Bartley/Prettie/Avila - Vacuums are available in the Residence Halls for students to use.

Apartments/Townhouses - Each apartment and townhouse unit has a vacuum.

Vacuum bags are available at the Residence Front Desk, free of charge.

Laundry facilities are provided in all Residences.  Students will receive a laundry card on Move-In Day.  Detailed instructions for "loading" the card will be attached with the laundry card.  Washers and dryers cost $3.00 per wash and $2.50 per dry.

The laundry machines are operated by a pre-loaded declining balance card.  Students will upload funds onto their card from the Value Centres machines located at the Bartley Residence main entrance and the Bearskin Lake laundry room.  Students can use cash, credit or debit to add money to their laundry card.  There is a $4.50 charge for lost laundry cards and new cards can be redeemed at the Value Centre at the Bartley Entrance.

Please note that the use of the laundry facilities are at your own risk.  The Department of Residence will not be responsible for damaged, stolen or lost articles of clothing.  Any items left abandoned in laundry rooms will be removed and placed in the Residence lost and found at the Residence Front Desk.

Laundry detergent/products must be supplied by residents.  

Please submit a work order for any malfunctioning washers and dryers.

Please notify the Residence Front Desk of any problems with the Value Centre machine.

Check the laundry machine status or availability and your laundry card balance at mykida.ca.  You can even have your laundry text you once it is done!

Students are encouraged to bring their own pillow, sheets and blankets.  Residence beds are twin/single size.

For students who are unable to bring their own bedding, please ask for linen/bedding from the Front Desk.  They will give you a pillow, sheets and blanket.

Students may decorate their rooms according to their taste.  However, painting, wallpapering, graffiti, and structural changes are not permitted.  Items such as posters, and pictures are common.

If you choose to hang something on a wall, you must ensure that posters and pictures are hung with materials that will not damage surfaces. Nails, tacks, and tape are not permitted for hanging things because of the the damage they create to paint, walls, wood surfaces and furniture.  Strip lights are discouraged, as they commonly cause significant drywall and paint damage.  Please use white non-marking putty to hang items.

Bed bugs, even the suspicion of, requires immediate action by all those who are involved to ensure they are dealt with completely. 

Procedure

In the event you suspect bed bugs, please ensure the following is complied with:

1. Any resident /staff who suspects bed bugs should immediately report the concern to Residence Operations by submitting a work order or calling the Residence Front Desk. After hours, residents can call Security and have the RA-on-call paged.

2. The Residence Operations Manager or appropriate designate will meet with the residents affected to review the following information (within 24 hours):

a) Bed bugs are not a health threat and have not been shown to spread disease.

b) Residents are advised to attend Student Health Services for an assessment and treatment (itching or irritation associated with bug bites.)

c) Advise the resident that their cooperation is imperative in us being able to successfully eradicate the problem and control it from spreading.

d) Within 24 hours a certified Pest Control Technician will inspect the room and begin treatments. 

e) Provide Student Responsibility to the resident.

f) In some cases the Residence Operations Manager or appropriate designate will meet with the adjoining occupants and arrange an inspection to ensure the problem is limited to the reported area.

Student Responsibility

1. Report possible bed bug concern as soon as possible.

2. DO NOT MOVE TO A FRIEND’S ROOM OR TAKE BELONGINGS ELSEWHERE.

3. Place all clothing and bedding including pillows or any other items made of material in large plastic bags (supplied by Residence Front Desk.)  Label the bags “dirty” and tie off the bags to take to the laundry room.  Wash and dry everything.

4. Note: Clean items do not need to be washed but should be put in the dryer on high heat for a minimum of twenty (20) minutes.  This will kill any bugs.

5. Clean up general clutter from around room and leave all suitcases and bags (backpacks, handbags, book bags, etc.) open on the floor as these will be sprayed as well.

6. All corrugated cardboard should be discarded directly to the cardboard recycling bins outside.

7. Ensure all dresser drawers, desk drawers, closets and bed drawers are emptied and left open for spraying.

8. Once items have been washed it is very important that all items be placed in clean plastic bags and that the bags used previously are thrown out.  Label these bags as “clean.”

9. Do not put bags back in the room or on the bed until the room has been treated.

10. The resident will vacate the room for the necessary time to complete treatment. (Approximately 6 hours.)

11. Residents are responsible for laundry costs.  Residence does not reimburse students for any costs associated with bedbugs and/or preparation for treatment. 

12. Residents may be held responsible for costs of eradication should the previous responsibilities not be fulfilled.

Bicycles must be stored in the designated bicycle shelter, located by the West Exit.

It is recommended that all bicycles should be locked when they are unattended.  Please make sure that your bicycle is insured against loss or theft.  Lakehead University Residence is not responsible for damaged or stolen bicycles.

Any bicycles secured to benches, picnic tables, light posts, trees, etc. will be considered abandoned and will be removed.