A student discussing and laughing in student central

Submit an Inquiry

Student Central is your go-to resource for questions about:

your undergraduate application status, conditions and accepting your offer
registration, course planning, and academic advising
grades, exams and academic regulations
student awards and financial aid
your student record

and more!

Reach out anytime – we're here to help!

High Volume of Inquiries - Please be advised that inquiry response times may experience a 5-7+ business day delay due to high volumes at this time. We appreciate your patience. Please note: our offices will be closed from 4:30pm June 26th until July 1st (inclusive) and re-opening on July 2nd, inquiries will not be answered during our closure period.

Inquiry Form

Please submit your question about any of the areas above using our Inquiry Form. You will be required to have a Lakehead username/password to log in and submit an Inquiry so we can best support you. Encountering "permission" issues? Please use an incognito window to then sign in with your Lakehead login if you are signed into your browser with a personal account. Please note that "Share Requests" for access to the inquiry form from personal accounts will not be seen/granted.

Submit an Inquiry

Please note: Our average response times are 1-3 business days. However, at times, our inquiry volumes can be high and may take 5-7 business days to get back to you. Alternatively, you may connect with Student Central by phone or in person.

Tips before submitting

Have you already applied to Lakehead? If so, you can find your Lakehead username/password in your Acknowledgement email that you would have received when you first applied!
If you have a valid Lakehead username/password: ensure you are logged out of other Gmail accounts prior to accessing the Inquiry Form (or use an incognito window if receiving "permission issues")
Forgot your password? Change your password or contact the Help Desk: 807-343-8010 ext 7000
Don’t have a Lakehead username/password? If you are a future Lakehead student or supporter, our friendly team of Recruiters can help you explore our program options and how to apply:
We invite you to connect with our Domestic Recruitment team if you are a Canadian resident or we invite you to connect with our International Recruitment team if you are an International resident.
Check out your student portal for various self-service options and tools

For any other inquiries, other helpful resources and supports at Lakehead University include:

For future Lakehead students looking for information about programs of study and how to apply, we invite you to connect with our Domestic Recruitment team if you are a Canadian resident or with our International Recruitment team if you are an International resident
For information about tuition and fees, paying tuition, payment methods, refund policies, tax forms, and any other matters relating to your student account, contact Accounts Receivable: accounts@lakeheadu.ca
For graduate students, for information about your graduate program application status, graduate funding opportunities, program requirements and any other related matters, contact the Faculty of Graduate Studies: gstudent@lakeheadu.ca
For information about services provided by the Student Union, including the Bus Pass, Health & Dental Plan, contact the Lakehead University Student Union (LUSU): general@lusu.ca

For international students inquiring about immigration including status, documents and other immigration matters, contact International Student Services: immigration.intl@lakeheadu.ca. For international students inquiring about international student matters other than immigration, contact International Student Services: internationaladvisor@lakeheadu.ca

For more information about other services and supports available to you as a Lakehead student, visit https://www.lakeheadu.ca/students