COVID 19 Updates

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Latest Information and Updates about COVID-19

Student Health and Wellness Services Update

Updated May 2, 2022

Student Health and Wellness is open.

Student Health and Wellness is open Monday to Friday, 8:45am - 4:15pm.

In the interest of our staff and students’ health and safety and based on recommendations by relevant health organizations, we ask that you continue to book your appointments by phone or email when possible. 

If you have a booked appointment, our waiting room is open:

  • Please wear a mask to your appointment.

Please continue checking the website for updates.

Thunder Bay

Booking an Appointment

If you would like to book an appointment, please call 343-8361 or email health@lakeheadu.ca (include your full name, student number and phone number) and someone will get back to you during our regular business hours. Do not email your personal health information.

Please note: An appointment is only confirmed if you have spoken to someone directly.

Counselling Services

Same-day appointments for counselling can still be made. Sessions are currently available via phone or zoom.

There are also other virtual and/or telephone counselling options available:

  • All students who are enrolled in LUSU’s extended healthcare plan (i.e. did not opt-out) have access to WeConnect and the iConnectYou app which offers instant access to a counsellor via chat, phone, text or video chat as well as a suite of online wellness resources. Check out: WeConnect or call 1-888-377-0002 for more information.
  • Wellness Together Canada App-  Canada's first and only online platform offering immediate mental health and substance use support for all ages, funded by the Government of Canada
  • AbilitiCBT- an internet-based cognitive behavioural therapy (iCBT) program that you can access from any device, any time. Free of charge for residents of Ontario and Manitoba.
  • Beacon Guided Digital Therapy for Students-free of charge for students in Ontario during COVID-19, funded by the Government of Ontario
  • Good 2 Talk – 24/7 post-secondary helpline - DIAL 1-866-925-5454 or TEXT GOOD2TALKON to 686868 
  • TalkCampus- 24/7 student peer support network, available to students anywhere on the globe via the TalkCampus app
  • bouncebackontario.ca– online videos and resources re: mild/moderate anxiety and depression
  • Students who are experiencing a mental health crisis should contact the Thunder Bay Crisis Response Line Crisis Response: 807-346-8282
Health Services

Students can call to book medical appointments as usual. Physicians provide both phone appointments and in-person appointments.

Students, staff and faculty can book appointments with the Naturopath beginning September 13, 2021. Naturopathic services are provided by Dr. Jordan Sokoloski and may involve virtual and/or in-person appointments.


    Orillia 

    Booking An Appointment

    To request an appointment: Login into MySuccess https://mysuccess.lakeheadu.ca/home.htm 

    • Login into MySuccess
    • Click Submit form - Orillia Student Wellness Requests
    • Fill out the request
    • Click Submit

    Your request is private and confidential and only someone from Student Health and Wellness will be accessing these requests. All requests are checked and followed up by a phone call Monday - Friday from 8:30am - 4:30pm. 

    Please note: An appointment is only confirmed if you have spoken to someone directly.

    Counselling Services

    Appointments for counselling can still be made. We are offering secure video and telephone platforms.

    There are also virtual and/or telephone counselling options available:

    • All students who are enrolled in LUSU’s extended healthcare plan (i.e. did not opt-out) have access to WeConnect which offers instant access to a counsellor via chat, phone, text or video chat as well as a suite of online wellness resources.  Check out WeConnect or call 1-888-377-0002 for more information.
    • Wellness Together Canada App-  Canada's first and only online platform offering immediate mental health and substance use support for all ages, funded by the Government of Canada
    • AbilitiCBT- an internet-based cognitive behavioural therapy (iCBT) program that you can access from any device, any time. Free of charge for residents of Ontario and Manitoba.
    • Beacon Guided Digital Therapy for Students-free of charge for students in Ontario during COVID-19, funded by the Government of Ontario
    • Good 2 Talk – 24/7 post-secondary helpline - DIAL 1-866-925-5454 or TEXT GOOD2TALKON to 686868 
    • TalkCampus- 24/7 student peer support network, available to students anywhere on the globe via the TalkCampus app
    • bouncebackontario.ca– online videos and resources re: mild/moderate anxiety and depression
    • Students who are experiencing a mental health crisis should contact the Orillia Crisis Response Line:705-728-5044
    Health Services

    Nurse Practitioner: The Huronia Nurse Practitioner-Led Clinic (HNPLC) Will be offering a virtual clinic for our students on Tuesdays from 9:00am - 12:00pm.  Please contact HNPLC directly for any inquiries at 705-835-7545.

    Chiropractor: Back to Function has resumed in-person care at their clinic. You can reach Back to Function at 705-326-9977 or follow them on Instagram @bellchiro_btf

    Naturopath: Naturopath Services with Dr. Parsons are available virtually. For inquiries email orluwell@lakeheadu.ca or call 705-330-4008 x 2116.


    Online and Telephone Appointment Disclaimer

    COVID-19 is placing stress on Canada’s public health system. Student Health and Wellness is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively.

    • Our medical team will be doing more telephone visits for some patient visits rather than asking all patients to come into our office.

    • Our counsellors will be using the telephone or Zoom to conduct some counselling sessions.

    Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may want to see you in person or ask you to visit a hospital or other health care facility if necessary, for a physical examination. 

    We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure.

    There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

    To help us keep your information safe and secure, you can:

    • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.

    • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

    You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

    If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different health care provider or other health care centre where you can be seen in person. However, please note that many health care providers are taking similar measures and options may be limited.

    By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: Telephone, Zoom.