COVID 19 Updates

If you begin to exhibit COVID-19 symptoms, complete the COVID-19 self-assessment and follow the directions provided.

Latest Information and Updates about COVID-19

Student Health and Wellness Services Update

Updated October 13,  2021

Student Health and Wellness is open.

Student Health and Wellness is open Monday to Friday, 8:45am - 4:15pm.

In the interest of our staff and students’ health and safety and based on recommendations by relevant health organizations, we ask that you continue to book your appointments by phone or email when possible. 

If you have a booked appointment, our waiting room is open:

  • Please wear a mask to your appointment.
  • Please complete the Daily Self-Screen and the Vaccine Passport on the Mobile Safety app and be prepared to present it to reception.

 

Please continue checking the website for updates.

Thunder Bay

Booking an Appointment

If you would like to book an appointment, please call 343-8361 or email health@lakeheadu.ca (include your full name, student number and phone number) and someone will get back to you during our regular business hours. Do not email your personal health information.

Please note: An appointment is only confirmed if you have spoken to someone directly.

Counselling Services

Same-day appointments for counselling can still be made. Sessions are currently available via phone or zoom. .

There are also other virtual and/or telephone counselling options available:

  • All students who are enrolled in LUSU’s extended healthcare plan (i.e. did not opt-out) have access to WeConnect and the iConnectYou app which offer instant access to a counsellor via chat, phone, text or video chat as well as a suite of online wellness resources. Check out: WeConnect or call 1-888-377-0002 for more information.
  • Wellness Together Canada App-  Canada's first and only online platform offering immediate mental health and substance use support for all ages, funded by the Government of Canada
  • AbilitiCBT- an internet-based cognitive behavioural therapy (iCBT) program that you can access from any device, any time. Free of charge for residents of Ontario and Manitoba.
  • Beacon Guided Digital Therapy for Students-free of charge for students in Ontario during COVID-19, funded by the Government of Ontario
  • Good 2 Talk – 24/7 post-secondary helpline - DIAL 1-866-925-5454 or TEXT GOOD2TALKON to 686868 
  • TalkCampus- 24/7 student peer support network, available to students anywhere on the globe via the TalkCampus app
  • bouncebackontario.ca– on-line videos and resources re: mild/moderate anxiety and depression
  • Students who are experiencing a mental health crisis should contact the Thunder Bay Crisis Response Line Crisis Response: 807-346-8282
Health Services

Students can call to book medical appointments as usual. Physicians provide both phone appointments and in-person appointments.

Students, staff and faculty can book appointments with the Naturopath beginning September 13, 2021. Naturopahtic services are provided by Dr. Jordan Sokoloski and may involve virtual and/or in-person appointments.

If you are attending the centre for an in-person appointment, please ensure that you have completed the mandatory COVID awareness module in myInfo.

Screening 

COVID-19 Assessment Centre

All assessment centres are by appointment only. 

To schedule testing in Thunder Bay, contact the Thunder Bay COVID-19 Assessment Centre

  • Book an Appointment Online: Thunder Bay COVID-19 Testing Services
  •  Book an Appointment by Phone: (807) 935-8100, 7 days a week, from 9:00 a.m. to 5:00 p.m.
    • Effective August 16th testing hours will be reduced to Monday to Friday (8:00 am - 4:00 pm), Saturday (10:00 am - 2:00 pm) and Sunday (Closed).

You can also call your healthcare provider to find out if they offer COVID-19 testing for rostered patients.

Residents who have questions about COVID-19 symptoms, self-isolation and monitoring, or testing criteria, should still call the TBDHU at (807) 625-5900 or toll-free at 1-888-294-6630. 


Orillia 

Booking An Appointment

If you would like to book an appointment, please call 705-330-4008 x 2116 and leave your full name, student number & phone number or email us at orluwell@lakeheadu.ca  and someone will get back to you during our regular business hours. Do not email your personal health information.

Please note: An appointment is only confirmed if you have spoken to someone directly.

Counselling Services

Appointments for counselling can still be made. We are offering secure video and telephone platforms.

There are also virtual and/or telephone counselling options available:

  • All students who are enrolled in LUSU’s extended healthcare plan (i.e. did not opt-out) have access to WeConnect which offers instant access to a counsellor via chat, phone, text or video chat as well as a suite of online wellness resources.  Check out WeConnect or call 1-888-377-0002 for more information.
  • Wellness Together Canada App-  Canada's first and only online platform offering immediate mental health and substance use support for all ages, funded by the Government of Canada
  • AbilitiCBT- an internet-based cognitive behavioural therapy (iCBT) program that you can access from any device, any time. Free of charge for residents of Ontario and Manitoba.
  • Beacon Guided Digital Therapy for Students-free of charge for students in Ontario during COVID-19, funded by the Government of Ontario
  • Good 2 Talk – 24/7 post-secondary helpline - DIAL 1-866-925-5454 or TEXT GOOD2TALKON to 686868 
  • TalkCampus- 24/7 student peer support network, available to students anywhere on the globe via the TalkCampus app
  • bouncebackontario.ca– on-line videos and resources re: mild/moderate anxiety and depression
  • Students who are experiencing a mental health crisis should contact the Orillia Crisis Response Line:705-728-5044
Health Services

Nurse Practitioner: The Huronia Nurse Practitioner-Led Clinic (HNPLC) Will be offering a virtual clinic for our students on Tuesdays from 9:00am - 12:00pm.  Please contact HNPLC directly for any inquiries at 705-835-7545.

Chiropractor: Back to Function has resumed in-person care at their clinic. You can reach Back to Function at 705-326-9977 or follow them on Instagram @bellchiro_btf

Naturopath: Naturopath Services with Dr. Parsons are available virtually. For inquires email orluwell@lakeheadu.ca or call 705-330-4008 x 2116.

COVID-19 Assessment Centres

Orillia COVID-19 Assessment Centre

  • COVID-19 testing only. 
  • Click here to book an appointment online.
  • Appointments can also be booked by calling 1-888-589-4109
  • If you are coming to the testing centre please bring your health card and driver’s license. Having both items will help make your time at the centre much quicker.
  • Please follow all precautions including wearing a mask, physical distancing and frequent hand hygiene.
  • The time of your appointment is the time that you should arrive at the Assessment Centre. Your test should be completed within approximately 30 minutes of your scheduled arrival time

Location:

  • Orillia Soldiers Memorial Hospital Kiwanis Building
  • 170 Colborne St., W Orillia

Hours:

  • Monday to Friday 11 a.m. to 6:30 p.m.
  • Saturday and Sunday 11 a.m. to 2:30 p.m.

Simcoe Muskoka COVID-19 Assessment Centres

Please visit the Simcoe Muskoka District Health Unit website to find assessment centre locations and how each centre operates.


More Information

Online and Telephone Appointment Disclaimer

COVID-19 is placing stress on Canada’s public health system. Student Health and Wellness is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively.

  • Our medical team will be doing more telephone visits for some patient visits rather than asking all patients to come into our office.

  • Our counsellors will be using the telephone or Zoom to conduct some counselling sessions.

Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may want to see you in person or ask you to visit a hospital or other health care facility if necessary, for a physical examination. 

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure.

There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.

  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different health care provider or other health care centre where you can be seen in person. However, please note that many health care providers are taking similar measures and options may be limited.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: Telephone, Zoom.

Student Illness & Missed Exams

Lakehead University is temporarily suspending the need for a student who is ill to provide a Certificate of Illness or Incapacitation completed by a Medical Professional as per University Regulation IV “Examinations – Missed Examinations Due to Illness or Other Extenuating Circumstances”. 

For more information on procedures that have been temporarily implemented, please visit the Information For Students: Student Illness & Missed Exams page.

 Resources

For information on how to take care of yourself- visit our physical distancing toolkit 

Other resources: