Ombudsperson (x8061)

The Office of the Ombudsperson at Lakehead University provides an independent, confidential, impartial, and informal service to all members of the University community – staff, students, and faculty.  All are welcome to seek advice and support from the Ombudsperson with respect to a wide range of issues, including academic concerns, appeals, campus services, interpersonal conflicts with fellow students or colleagues, employment, personal matters, residence, and landlord-tenant issues.

An individual can contact the Ombudsperson with any University-related concern, question or complaint. For example, someone may feel that they are being treated unfairly, either by another member of the University community, or by the application of a University policy or procedure.  The Ombudsperson can attempt to provide an objective view of the concern and assist in arriving at an informal solution. Where an informal resolution is not possible, the Ombudsperson can provide information about the appropriate formal processes within the University.  A referral may also be made to resources inside or outside the University for more help or information.  The Ombudsperson works in a collaborative way for fair, constructive and equitable resolutions, but cannot advocate for a particular person or group.

When you see a problem escalating, or you want to help resolve a conflict, you may refer a student or colleague to the Ombudsperson.

When trends, patterns, policies, procedures, or practices of the University generate concerns or conflicts, the Office can initiate inquiries or investigations and make corresponding recommendations when appropriate. Recommendations may be initiated to promote discussion on institution-wide concerns. However, the Office cannot make binding decisions on any case.

Normal office hours:

Monday to Friday, 10:00 am to 3:00 pm

Alternative meeting times or places can often be accommodated.

Phone:      (807) 343-8061
Email:        ombudsperson@lakeheadu.ca
Location:   AT5031A (Thunder Bay)
Webpage:  https://www.lakeheadu.ca/faculty-and-staff/departments/services/ombuds-office

While email is the fastest way to arrange a meeting with the Ombudsperson, parties are reminded that email is not a confidential means of communication, and therefore including confidential information in an email should be avoided.