Technology Services Centre

http://helpdesk.lakeheadu.ca

The Technology Services Centre (TSC) supports information technology based services including desktop computer maintenance and support, networking and telecommunications, server and systems support, and multimedia production.   The TSC is also responsible for the management and maintenance of the Technology Enabled Classrooms.

Desktop Computing, Software and Server Support Services (807) 346-7777

The helpdesk is your first point of contact for computing assistance. You can also contact them by email: helpdesk@lakeheadu.ca

Network and Telephony

Lakehead University utilizes advanced Network infrastructure for data, voice and video communications. The TSC supports approximately 1400 voice over IP phones, video conference units, security cameras, environmental controls, computers, printers and servers across Lakehead University’s two campuses.

ERP (Enterprise Resource Planning) Support

The ERP Unit of the TSC administers the integrated Ellucian software system for:

  • Students
  • Financial Matters
  • Human Resources
  • Alumni/Development 

Featured products are Colleague and myPortal which provide information management, deliver Web access and self-service to University clients and support institutional advancement.

Multimedia Services

Multimedia Services schedules and provides audiovisual and conference equipment for in-class use. To make equipment or conference bookings, see your Department/School administrative assistant or make bookings online by visiting the Multimedia Services Section of our website at http://tsc.lakeheadu.ca.

Note:  Instructors are encouraged use of Technology Enabled Classrooms located in the Advanced Technology and Academic Centre, Ryan Building or Simcoe Hall for ongoing A/V equipment needs.  Booking these rooms is done through the Scheduling Unit in the Office of Enrolment Services.

Other Service Offerings

  • High Performance Research Computing
  • Optical Mark Recognition Scanning
  • Classroom software installation (check the TSC website for
    details on classroom software installation procedures)

The Teaching Environment

Many classroom environments, at both the Thunder Bay and Orillia campuses, are equipped with communication and presentation technology. All of our computer classrooms are network enabled and include various tools that enhance the teaching and learning experience.

Our Technology Enabled Classrooms are equipped with multimedia features including:

  • Touch panel technology controls
  • Projectors and screens
  • Computer
  • Document cameras

Several classrooms are also video and audio conference enabled, complete with digital displays, video conference cameras, audio systems and IP telephones.  A limited number of rooms are also equipped with interactive digital displays.

Print Shop (807) 343-8409

The Print Shop is located in RB0001 and provides a variety of services for your printing needs.  They provide copying, printing (colour or black and white), posters (large format printing) and business cards.  Other services such as lamination and binding are also available.

For more information about these services please visit the TSC website at http://tsc.lakeheadu.ca