Residence Front Desk and Conference Services Assistant, Residence & Conference Services, Orillia, ON

Category: 
Orillia Campus Positions
Department: 
Conference Services
Residence

Residence Front Desk and Conference Services Assistant

Residence & Conference Services

Orillia, Onario

 Part time position (up to 35 hours per week)

$14.00/hour – Various Shifts

The Residence Front Desk and Conference Services Assistant will provide assistance and support to students and conference guests and will be responsible for ensuring that front desk and/or conference services operations are completed in an efficient, professional and timely manner.

DUTIES:

•           Provide 100% guest service through all interactions with students and hotel guests

•           Reception - first contact with incoming calls and person to person interactions

•           Assist guests with reservations and reservation inquiries. Check in and check out

            guests/students

•           Communicate pertinent shift information to team members both verbally and in writing via shift

reports - update as necessary

•           Responsible for a cash float and following accurate daily transaction procedures in compliance

with the policies and payment procedures

•           Responsible for accommodating all inquiries in an efficient and professional manner

•           Liaison between guest/student and all departments

•           Responsible for maintaining good communication between team members

•           Clean, organize, and maintain front desk, lobby, etc. - perform all shift checklist responsibilities

•           Document all maintenance related requests in the Work Order system and deliver to the

custodial supervisor in a timely manner

•           Event set-up/tear down

•           Event hosting/organization

•           Limited travel to community events within Simcoe County

•           Continental breakfast management

•           Administrative duties

•           Perform other duties as required or requested by management

REQUIREMENTS:

•           Good interpersonal skills

•           Ability to work in a courteous, tactful and patient manner

•           Prompt and regular attendance. 

•           Comply with professional behavior and appearance standards

EDUCATION AND/OR EXPERIENCE:

•           High School diploma

•           Customer service experience required

•           Computer skills required

Residence and Conference Services
500 University Ave.

Orillia, Ontario
Tel: (705)330-4008 Email: assistant.orconferenceservices@lakeheadu.ca

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, members of racialized groups/visible minorities, Indigenous persons and persons with disabilities, and persons of any sexual orientation, gender identity or gender expression. Lakehead University is committed to an environment of open access to employment opportunities. Accommodations are available for all applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at (807) 343-8334. We appreciate your interest, however, only those selected for an interview will be notified.