System & Software Requirements for mycourselink

You can visit our System Check page to quickly find out if your system meets the minimum requirements. Please note, these requirements are for accessing the learning management system and its tools. The format of content files will vary from course to course and may require additional plug-ins, applications, etc. to be accessed. It is your responsibility to ensure you have the appropriate technologies to access the course materials.

Browser support

D2L is committed to performing key application testing when new browser versions are released. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected. If you encounter any issues with any of the browser versions listed in the tables below, contact us at mycourselink@lakeheadu.ca, and we'll determine the best course of action for resolution. Reported issues are prioritized by supported browsers and then maintenance browsers.

Supported browsers are the latest or most recent browser versions that are tested against new versions of D2L products. You can report problems and receive support for issues. For an optimal experience, D2L recommends using supported browsers with D2L products.

Maintenance browsers are older browser versions that are not tested extensively against new versions of D2L products. You can still report problems and receive support for critical issues; however, D2L does not guarantee all issues will be addressed. A maintenance browser becomes officially unsupported after one year.

Note the following:

    • Ensure that your browser has JavaScript and Cookies enabled.
    • For desktop systems, you must have Adobe Flash Player 10.1 or greater.

Desktop support

BrowserSupported Browser Version(s)Maintenance Browser Version(s)
Edge  Latest  
Firefox Latest, ESR n/a
Chrome Latest n/a
Safari Latest 6,7 & 8
Internet Explorer none 10,11

Recent changes to the most recent release of browsers.

Tablet and Mobile Support

DeviceOperating SystemBrowserSupported Browser Version(s)
Android Android 4 Android Latest
Apple iOS 6,7,8 Safari Latest
Microsoft Surface  Windows 8 Internet Explorer 11
BlackBerry (mobile only) BlackBerry 7, 10 BlackBerry Latest

The above mentioned products and/or services retain their trademarks and copyrights where applicable.

Browser Support Lifecycle

Investigation

The browser is recognized and under consideration by Desire2Learn, but has not been tested against any versions of Desire2Learn products and may never be fully supported.

This category is mainly used for new browsers that have a significant user base, good vendor support, and are generally considered as candidates for future Desire2Learn support.

Supported

The browser and operating system combination has been fully tested by Desire2Learn.

Maintenance

The browser is not tested extensively against new versions of Desire2Learn products, but customers can still report problems and receive support for critical issues with previous versions. Desire2Learn does not guarantee all issues will be addressed.

A browser goes into maintenance either when a vendor officially ends support for it or Desire2Learn decides to end support for it.

A maintenance browser becomes officially unsupported after one year.

Unsupported

The browser is not tested and no fixes are performed for unsupported browsers. Desire2Learn does not guarantee any product functionality and offers no support for reported problems.

Generally, Desire2Learn ends support for a browser one year after the associated vendor ends their official support for it.

© 2014 Desire2Learn Incorporated. All rights reserved.